Customer Service & Support Jobs in Memphis, TN (Now Hiring) — 2,107 open — Page 36

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a FastPay Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Global Distribution team reporting to Manager, Distribution Services FastPay, you will work on projects ensuring that the commission-related needs of our hotels and our meeting planner companies (MPCs) are met/exceeded in a timely manner.

What you'll do during a typical day:

• Research information and analyze data to arrive at objective conclusions, recommendations and plans of action within the FastPay program.
• Performance recompilations of hotel supporting documentation to MPC invoices This includes researching, resolving, and reporting any variances.

How you'll collaborate with others:

• Support all Hilton branded properties participating in the program. This involves providing mentorship on required approvals, information input, and meeting pickup for processing commission payments. You will also assist with any adjustments, as applicable.
• Provide customer service support to MPCs and perform functions relative to special projects or ad-hoc requests

Deliverables you'll take ownership of:

• Improvement opportunities as it relates to FastPay.
• The commission payment process cycle through research, special projects, and internal control procedures.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year of professional experience
• One (1) year of experience in customer service
• Experience working with Excel (can maintain spreadsheets) and Outlook
• This is a hybrid role based in our corporate office in Memphis, TN (2 days per week in office)

It would be useful if you have:

• High School Diploma
• One (1) year of Finance or Accounting experience
• One (1) year of experience in Data Entry
• Knowledge of FastPay processes
• Knowledgeable of travel agency commission-processing systems or research and special projects

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $25.00 - $27.00 per hour and is determined based on applicable and specialized experience and location.