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Customer Service & Support Jobs in Malvern, PA (Now Hiring) — 92 open

Vanguard logoVanguard

Speech Analytics Junior Analyst

Scottsdale, Arizona, United States · Hybrid

Mid level

In This Role, You Will:Develop, maintain, and optimize Speech-to-Text Analytics solutions within Genesys Cloud, ensuring effective governance, scalability, and adherence to best practices.Analyze speech and interaction d…

Skills: Genesys Cloud, Speech-to-text analytics, Data analysis, Reporting, Dashboards

UGI Corporation logoUGI Corporation

Delivery Representative

Malvern, Pennsylvania, United States · On-site

Entry level$2.0B raised

Requisition Number: 30100 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial an…

Skills: CDL Class A or B, Hazmat Endorsement, Tanker Endorsement, Safe Driving, Customer Service

NuSil Technology, LLC logoNuSil Technology, LLC

Glasswash technician

Malvern, Pennsylvania, United States · On-site

$17/hr–$18/hr

Entry level

The Opportunity: In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-ba…

Skills: Glassware Washing, Autoclaving, Bioreactor Disassembly, Inventory Management, Microsoft Office

Vanguard logoVanguard

Fraud Client Services Manager

Scottsdale, Arizona, United States · Hybrid

Senior

Core Responsibilities: Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in acc…

Skills: Team Leadership, Fraud Operations, Performance Management, Risk Mitigation, Stakeholder Management

US Digestive Health logoUS Digestive Health

Patient Access Coordinator 2

Malvern, Pennsylvania, United States · On-site

Mid level

Description Summary/Objective The Patient Access Coordinator II is responsible for efficiently managing patient interactions at Check Out, scheduling procedures, maintaining patient records, and ensuring a positive patie…

Skills: Medical Terminology, EMR Experience, Organizational Skills, Communication Skills, Customer Service

Vanguard logoVanguard

Team Lead, Client Representatives

Scottsdale, Arizona, United States · Hybrid

Mid level

ResponsibilitiesLead, coach, and develop a team of approximately 15 client representatives, creating a culture of accountability, collaboration, and continuous improvement.Conduct performance discussions, deliver timely …

Skills: People Leadership, Performance Management, Client Relationship Management, Contact Center Operations, Coaching

Vanguard logoVanguard

Fraud Client Services Advanced Manager

Scottsdale, Arizona, United States · Hybrid

Senior

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep…

Skills: Fraud Prevention, Client Support, Case Resolution, Team Leadership, Workforce Planning

Two Maids logoTwo Maids

Assistant Manager - Two Maids of Malvern

Malvern, Pennsylvania, United States · On-site

Mid level

Benefits: Flexible schedule Free uniforms Opportunity for advancement Two Maids of Malvern is a locally owned franchise of Two Maids, one of the fastest-growing residential cleaning brands in the country. We've been serv…

Skills: Quality Control, Customer Relationship Management, Scheduling, Office Management, Team Leadership

Philips logoPhilips

Patient Services Outbound Representative

Malvern, Pennsylvania, United States · Hybrid

$16/hr–$24/hr

Entry level$4.2B raised

Job TitlePatient Services Outbound Representative Job Description Patient Services Outbound Representative (Malvern, PA) Let your dedication to enhancing lives radiate in this role, where you will serve as the initial po…

Skills: Customer Service, Technical Support, Microsoft Office, Troubleshooting, Communication

PEP BOYS-MANNY MOE & JACK logoPEP BOYS-MANNY MOE & JACK

Auto General Service Technician

Malvern, Pennsylvania, United States · On-site

$12/hr–$19/hr

Entry level

Position Summary The General Service Technician must have a mechanical aptitude and is able to perform basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and …

Skills: Tire Mounting, Tire Balancing, Oil Changes, Vehicle Inspections, Brake Repair

Allied Universal logoAllied Universal

Security Officer Unarmed Experienced ACT235 Required

Malvern, Pennsylvania, United States · On-site

Mid level$9.0B raised

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…

Skills: Patrolling, Customer Service, Emergency Response, Incident Reporting, Access Control

Compass Group logoCompass Group

BARISTA (FULL TIME)

Malvern, Pennsylvania, United States · On-site

$19/hr–$20/hr

Entry level$2.5B raised

We are hiring immediately for full time BARISTA positions. Location: 1100 Brennan Boulevard, Malvern, PA 19355 Note: online applications accepted only. Schedule: Full time schedule. Monday through Thursday, hours may var…

Skills: Espresso Preparation, POS Operation, Cash Handling, HACCP Compliance, Customer Service

Xylem logoXylem

Branch Operations Specialist

Malvern, Pennsylvania, United States · On-site

$25/hr–$32/hr

Mid level$1.0B raised

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operati…

Skills: Branch Operations, Logistics, Customer Service, Billing And Invoicing, Scheduling

i9 Sports logoi9 Sports

Youth Sports Flag Football Instructor/Official

Malvern, Pennsylvania, United States · On-site

$17/hr–$20/hr

Entry level

This is a weekend only position. Benefits & Perks Work in a fun, team-oriented environment where every game day makes a difference. Develop coaching and leadership skills while mentoring young athletes. Opportunities for…

Skills: Flag Football Knowledge, Coaching, Officiating, Mentoring, Communication

i9 Sports logoi9 Sports

Youth Sports Baseball Instructor/Official

Malvern, Pennsylvania, United States · On-site

$17/hr–$20/hr

Entry level

This is a weekend only position. Benefits & Perks Work in a fun, team-oriented environment where every game day makes a difference. Develop coaching and leadership skills while mentoring young athletes. Opportunities for…

Skills: Baseball Instruction, Officiating, Mentoring, Communication, Interpersonal Skills

i9 Sports logoi9 Sports

Youth Sports Soccer Instructor/Official

Malvern, Pennsylvania, United States · On-site

$17/hr–$20/hr

Entry level

This is a weekend only position. Benefits & Perks Work in a fun, team-oriented environment where every game day makes a difference. Develop coaching and leadership skills while mentoring young athletes. Opportunities for…

Skills: Soccer Coaching, Sports Officiating, Youth Mentorship, Communication, Interpersonal Skills

i9 Sports - Hatchard

Youth Sports Venue Manager

Malvern, Pennsylvania, United States · On-site

$20/hr–$25/hr

Entry level

This is a weekend only position. Benefits & Perks Be part of a fun, team-oriented environment where making a positive impact is the priority. Develop leadership and sports management experience. Access to online training…

Skills: Leadership, Communication, Organization, Problem Solving, Customer Service

CVS Health logoCVS Health

Pharmacy Technician

Malvern, Pennsylvania, United States · On-site

$16/hr–$25/hr

Mid level$4.0B raised

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…

Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service

Ivy Rehab Network logoIvy Rehab Network

Physical Therapy Aide

Malvern, Pennsylvania, United States · On-site

Entry level

State of Location: Pennsylvania Position Summary: Our Therapy Aides are valued members of our clinic team. They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office …

Skills: Patient Care, Customer Service, Time Management, Multi-tasking, Written Communication

Vanguard logoVanguard

Extended Hours Client Representative

Malvern, Pennsylvania, United States · Remote Solely

$64k–$70k/yr

Mid level

At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” As…

Skills: Client Service, Financial Planning, Wealth Management, Investment Advice, Written Communication

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Showing 1–20 of 92

Vanguard logo

Speech Analytics Junior Analyst

Vanguard

Scottsdale, Arizona, United States • Hybrid

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 15h ago
  • Apply by Aug 11
  • ~40 hrs/week

Responsibilities

You will develop and optimize Speech-to-Text Analytics solutions while analyzing interaction data to identify trends, operational risks, and customer experience opportunities. Additionally, you will deliver recurring reporting and partner with cross-functional teams to drive data-driven decision-making and operational improvements.

Requirements

Candidates must have at least two years of related work experience and an undergraduate degree or equivalent combination of training and experience. Proficiency in Microsoft Excel and PowerPoint is required, along with strong quantitative, technical, and communication skills.

Full job description

In This Role, You Will:

  • Develop, maintain, and optimize Speech-to-Text Analytics solutions within Genesys Cloud, ensuring effective governance, scalability, and adherence to best practices.
  • Analyze speech and interaction data to identify call drivers, customer sentiment, emerging trends, operational risks, and client experience opportunities.
  • Deliver recurring reporting, dashboards, and ad hoc analyses that provide stakeholders with actionable insights and recommendations.
  • Translate analytics findings into operational improvements, including enhancing wrap-up code accuracy, identifying coaching and training opportunities, and supporting process optimization initiatives.
  • Partner with Workforce Management, Service & Operations Enablement (S&OE), Client Contact Experience (CCE), Product, and other business partners to drive adoption of analytics insights and support data-driven decision making.
  • Support complex analytics, reporting, and enablement initiatives, ensuring timely execution, data accuracy, and effective stakeholder communication.
  • Perform other duties and special projects as assigned.

What it Takes:

  • Experience with Genesys Cloud, Speech-to-Text Analytics preferred.
  • Minimum of two years of related work experience.
  • Undergraduate degree or an equivalent combination of training and experience.
  • Strong quantitative and technical aptitude.
  • Demonstrated attention to detail and commitment to balancing quality, accuracy, and efficiency.
  • Strong organizational and time management skills with the ability to manage multiple priorities independently.
  • Adaptable and flexible in a fast-paced, changing environment.
  • Proficiency with Microsoft Excel and PowerPoint is required.
  • Excellent written and verbal communication skills.

    Special Factors

    Sponsorship

    Vanguard is not offering visa sponsorship for this position.

    About Vanguard

    At Vanguard, we don't just have a mission—we're on a mission.

    To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

    How We Work

    Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

    Related keywords

    Speech AnalyticsGenesys CloudSpeech-to-TextData AnalysisReportingDashboardsCustomer SentimentOperational RisksWorkforce ManagementProcess OptimizationMicrosoft ExcelMicrosoft PowerPointStakeholder CommunicationQuantitative AptitudeTechnical AptitudeHybrid Working Model

    About Vanguard

    LinkedInVisit site
    Industry
    Financial Services
    Company size
    10,001+ employees
    Founded
    1975
    Headquarters
    Valley Forge, PA
    LinkedIn followers
    749,835

    We are a community of 50 million who think—and feel—differently about investing. Together, we’re changing the way the world invests. For over 50 years, Vanguard has helped people pursue their financial goals with a spotlight on long-term value and low costs. We’ve made it a focus to put investors first, so whether you’re saving for your first home or investing for a comfortable retirement, we’re here to help you succeed. Community guidelines: vgi.vg/sgl1

    Offices: 100 Vanguard Blvd, Valley Forge, PA 19482, US · 14321 N. Northsight Boulevard, Scottsdale, AZ 85260, US · Two North Falls Plaza, Charlotte, North Carolina 28217, US · 100 Vanguard Blvd, Malvern, PA 19355, US · 7900 Windrose Ave, Suite South Floor 10, Plano, Texas 75024, US

    Wealth ManagementFinanceService IndustryFunding PlatformAdviceSharing EconomyStock ExchangesAsset ManagementPersonal FinanceManagement Consulting
    View all jobs at Vanguard

    Frequently asked questions

    How many Customer Service & Support jobs are open in Malvern, PA right now?

    There are currently 92 open customer service & support positions in Malvern, PA listed on Clera. New openings are added daily as companies post roles.

    Which companies are hiring for Customer Service & Support roles in Malvern, PA?

    Companies currently hiring include Vanguard, Allied Universal, K9 Resorts, Compass Group, Customers Bank, among others. Browse the listings above to see every active employer.

    Are there remote or hybrid Customer Service & Support jobs in Malvern, PA?

    Yes — 19 of the 92 open customer service & support positions offer remote or hybrid work (1 remote, 18 hybrid).

    How do I apply for Customer Service & Support jobs in Malvern, PA?

    Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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