In This Role, You Will:Develop, maintain, and optimize Speech-to-Text Analytics solutions within Genesys Cloud, ensuring effective governance, scalability, and adherence to best practices.Analyze speech and interaction d…
Skills: Genesys Cloud, Speech-to-text analytics, Data analysis, Reporting, Dashboards
Head of Americas Investment Product Implementation
Malvern, Pennsylvania, United States · Hybrid
Senior+
This is an opportunity to lead one of Vanguard’s most important product execution functions at a firm committed to taking a stand for all investors, treating them fairly, and giving them the best chance for investment su…
Join Vanguard and play a critical role in helping millions of investors achieve their retirement goals. As Senior Counsel, Retirement Plans Legal Support, you will serve as a strategic legal advisor on complex retirement…
About The Team This role will be working on a collaborative full-stack engineering team responsible for modernizing and supporting critical Secure Site experiences, including Accounts, Transaction History, Order Status, …
Serves as a strategic partner to technology leaders, providing end-to-end oversight of resource investments, workforce planning, and third-party spend to ensure financial stewardship and alignment with organizational pri…
Core Responsibilities: Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in acc…
FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients m…
Skills: Verbal Communication, Written Communication, Customer Service, Business Acumen, Interpersonal Skills
Responsibilities Provides intermediate level system analysis, design, development, and implementation of applications and databases. Integrates third party products. Translates technical specifications into code for mode…
Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep…
Skills: Fraud Prevention, Client Support, Case Resolution, Team Leadership, Workforce Planning
The Product Marketing Strategy Manager will lead the strategy, development, and execution of high-impact client, prospect, consultant, and executive meeting experiences that drive business growth and strengthen relations…
Lead Investment Risk and Controls Manager, Internal Audit
Malvern, Pennsylvania, United States · Hybrid
Senior+
We are seeking a Lead Investment Risk & Controls Auditor to join our Internal Audit team. This role is responsible for owning end-to-end audit engagements across the investment lifecycle, providing independent challenge …
Skills: Internal Audit, Investment Risk Management, Fund Accounting, NAV Oversight, Trade Lifecycle
ResponsibilitiesLead, coach, and develop a team of approximately 15 client representatives, creating a culture of accountability, collaboration, and continuous improvement.Conduct performance discussions, deliver timely …
Skills: People Leadership, Performance Management, Client Relationship Management, Contact Center Operations, Coaching
Core Responsibilities: 1. Responsible for the growth of prospects within their assigned book. Book of business includes small to mid-size prospects with higher complexity, with most significant opportunities within asset…
Skills: Direct Sales, Strategic Business Planning, Relationship Management, RFP Execution, Client Lifetime Value Growth
Vanguard is looking for a senior level data analyst with experience presenting recommendations to senior management, developing innovative solutions, and is technically skilled in data quality & analytics tools. You will…
Skills: Sql, Python, Aws, Tableau, Data Management
Responsibilities: Leads the design and continuous improvement of sales compensation data frameworks, including processes, workflows, and operating models to ensure consistency, scalability, and alignment with compensatio…
Skills: Sales Compensation Administration, Data Management, Process Design, Data Governance, System Architecture
Join Vanguard’s Advice & Wealth Digital Enablement Team within the Personal Wealth division. Our team is responsible for turning strategy into an executable portfolio by aligning intake, priorities, resources, reporting,…
Skills: Data Analysis, Workforce Analytics, Resource Planning, Capacity Management, Data Visualization
This is a unique opportunity to join Vanguard’s intermediary business Data team and empower trustworthy, high-quality, and compliant data driving strategic business decisions and actions. Data is a strong enabler to all …
Skills: Data Management, Data Governance, SQL, Python, Data Quality
Are you ready to be the backbone of our dynamic team? As an Administrative Associate, you'll play a crucial role in ensuring our operations run smoothly and efficiently, anticipating needs and proactively solving problem…
Vanguard is expanding its Private Markets Research team to deepen our understanding of private investments and their role in portfolio construction. As a Senior Investment Researcher, you will conduct original research a…
This leader will drive the design, execution, and evolution of an integrated risk and control ecosystem across process ownership, risk and control self-assessments, control design, control assurance, issues management, n…
Skills: Control Management, Operational Risk, Cash Management, Payment Operations, Risk and Control Self-Assessments
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 15h ago
Apply by Aug 11
~40 hrs/week
Responsibilities
You will develop and optimize Speech-to-Text Analytics solutions while analyzing interaction data to identify trends, operational risks, and customer experience opportunities. Additionally, you will deliver recurring reporting and partner with cross-functional teams to drive data-driven decision-making and operational improvements.
Requirements
Candidates must have at least two years of related work experience and an undergraduate degree or equivalent combination of training and experience. Proficiency in Microsoft Excel and PowerPoint is required, along with strong quantitative, technical, and communication skills.
Full job description
In This Role, You Will:
Develop, maintain, and optimize Speech-to-Text Analytics solutions within Genesys Cloud, ensuring effective governance, scalability, and adherence to best practices.
Analyze speech and interaction data to identify call drivers, customer sentiment, emerging trends, operational risks, and client experience opportunities.
Deliver recurring reporting, dashboards, and ad hoc analyses that provide stakeholders with actionable insights and recommendations.
Translate analytics findings into operational improvements, including enhancing wrap-up code accuracy, identifying coaching and training opportunities, and supporting process optimization initiatives.
Partner with Workforce Management, Service & Operations Enablement (S&OE), Client Contact Experience (CCE), Product, and other business partners to drive adoption of analytics insights and support data-driven decision making.
Support complex analytics, reporting, and enablement initiatives, ensuring timely execution, data accuracy, and effective stakeholder communication.
Perform other duties and special projects as assigned.
What it Takes:
Experience with Genesys Cloud, Speech-to-Text Analytics preferred.
Minimum of two years of related work experience.
Undergraduate degree or an equivalent combination of training and experience.
Strong quantitative and technical aptitude.
Demonstrated attention to detail and commitment to balancing quality, accuracy, and efficiency.
Strong organizational and time management skills with the ability to manage multiple priorities independently.
Adaptable and flexible in a fast-paced, changing environment.
Proficiency with Microsoft Excel and PowerPoint is required.
Excellent written and verbal communication skills.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Related keywords
Speech AnalyticsGenesys CloudSpeech-to-TextData AnalysisReportingDashboardsCustomer SentimentOperational RisksWorkforce ManagementProcess OptimizationMicrosoft ExcelMicrosoft PowerPointStakeholder CommunicationQuantitative AptitudeTechnical AptitudeHybrid Working Model
We are a community of 50 million who think—and feel—differently about investing. Together, we’re changing the way the world invests.
For over 50 years, Vanguard has helped people pursue their financial goals with a spotlight on long-term value and low costs. We’ve made it a focus to put investors first, so whether you’re saving for your first home or investing for a comfortable retirement, we’re here to help you succeed.
Community guidelines: vgi.vg/sgl1
Offices: 100 Vanguard Blvd, Valley Forge, PA 19482, US · 14321 N. Northsight Boulevard, Scottsdale, AZ 85260, US · Two North Falls Plaza, Charlotte, North Carolina 28217, US · 100 Vanguard Blvd, Malvern, PA 19355, US · 7900 Windrose Ave, Suite South Floor 10, Plano, Texas 75024, US
How much do Finance & Accounting jobs in Malvern, PA pay?
Based on 15 listings with disclosed salaries, most finance & accounting jobs in Malvern, PA pay between $32k–$182k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Malvern, PA right now?
There are currently 192 open finance & accounting positions in Malvern, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Malvern, PA?
Companies currently hiring include Vanguard, Customers Bank, AKUVO, Vanguard Charitable, Mid Penn Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Malvern, PA?
Yes — 168 of the 192 open finance & accounting positions offer remote or hybrid work (4 remote, 164 hybrid).
How do I apply for Finance & Accounting jobs in Malvern, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.