Madrid, Community of Madrid, Spain · Remote OK
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · Remote OK
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · Hybrid
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain · On-site
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Madrid, Community of Madrid, Spain • Remote OK
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide high-quality phone-based service desk support to end users for IT problems and service requests. Use remote control tools and monitoring systems to identify root causes and resolve technical incidents.
Requires a High School Diploma and 3 years of IT experience, or an equivalent combination of education and training. Must be a native Polish speaker with working knowledge of Microsoft server, workstation, and networking technologies.
We are recruiting a new Technical Support Analyst (Tier 1) with work experience in the area and native in Polish language.
Under general supervision, provide high quality phone-based service desk support to end users regarding IT problems and service requests.
If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!
Essential Functions:
• Use remote control tools like gotoassist to solve a large percentage of incident calls on the first interaction with the customer.
• Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide management with information on problems that are severe in nature or that are exceeding target dates.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
• Provide support for business applications.
• Perform other duties as required.
Qualifications:
• High School Diploma or equivalent and 3 years IT experience; or equivalent combination of education, training and experience.
• Working knowledge of Microsoft server, workstation and networking technologies.
• Working knowledge of industry standards with regards to system and network administration.
• Possess excellent verbal and written communication skills.
• Ability to solve PC related problems utilizing remote control tools.
• Strong analytical and troubleshooting skills.
Soft Skills:
IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status“.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
There are currently 627 open customer service & support positions in Madrid, Spain listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Estée Lauder Companies Inc., MSX International, CaixaBank, ILUNION, Grupo de Seguros El Corte Inglés, among others. Browse the listings above to see every active employer.
Yes — 183 of the 627 open customer service & support positions offer remote or hybrid work (46 remote, 137 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
