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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Company Matching, Tuition Reimbursement, Vacation Time
Posted 52d ago
Apply by Jun 15
~40 hrs/week
Responsibilities
Manage the Small Business Consumer application processing team, overseeing loan requests and ensuring adherence to SLAs and productivity metrics. Provide leadership, coaching, and quality control to ensure regulatory compliance and high-quality customer service.
Requirements
Requires a high school diploma, 5 years of experience in small business consumer/commercial real estate loan processing, and 3 years of management experience. A college degree and strong knowledge of federal/state regulatory policies are preferred.
Full job description
SUPERVISOR APPLICATION PROCESSING - Small Business, Consumer Loans
In Office, Los Angeles, CA.
WHAT IS THE OPPORTUNITY?
The Application Processing Team Supervisor is responsible for managing all aspects of Small Business Consumer application submissions including Real Estate processing for their specific team. The supervisor provides leadership, guidance and support to a team of production support specialists responsible for processing credit, line and loan requests along with generating applicable disclosures when needed. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall pipeline management. This includes but is not limited to – total funded units, end to end cycle times, pipeline prioritization, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.
WHAT WILL YOU DO?
Provides operational leadership to achieve high quality customer service. Monitors production, quality and timeliness of work flow for application processing functions; analyzes and monitors departmental workflow; implements policies/guidelines for uniformity and quality standards; ensures compliance to regulatory requirements.
Effectively manage the team pipeline to ensure all cycle time and SLA objectives are met and or exceeded.
Holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
Ensures all colleagues on their team operate in accordance with the established workflow.
Provides colleagues honest and clear feedback regarding strengths, opportunities, and areas for improvement. Provides weekly/monthly coaching and guidance for colleagues so they can improve their performance.
Perform a weekly sampling of the team’s work to ensure alignment with the departmental operating procedures.
Takes ownership and proactive action quickly and when needed and approach all issues and interactions with professionalism.
Serves as a single point of contact for all escalated matters.
Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
Creates and/or maintains appropriate written departmental operating procedures
Works closely with business units to ensure pipelines are moving as expeditiously as possible.
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
Mitigate risk and ensure colleagues comply with all bank operational and credit policies and procedures as well as all regulatory requirements (i.e., ECOA, Regulation B, HMDA, MLA) by monitoring controls through reporting.
Demonstrate the ability to champion process changes within functional area for the betterment of the bank.
Other duties as/or assigned by management.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
H.S. Diploma
5 years’ experience in small business consumer/commercial real estate loan processing
3 years management experience required.
Additional Qualifications
College degree preferred.
Excellent working knowledge of small business and consumer operations.
Proven ability to lead, coach, and mentor.
Ability to maintain high levels of performance, especially in stressful situations.
Strong knowledge of federal/state regulatory policies and procedures.
Excellent written and verbal skills.
Excellent organizational skills.
Ability to manage the workflow to enhance productivity while minimizing stress.
Strong PC skills, including Microsoft Office and Loan Origination systems.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Related keywords
Small Business ConsumerCommercial Real EstateLoan ProcessingSLAECOARegulation BHMDAMLACredit PoliciesPipeline PrioritizationLoan Origination SystemsFinancial ServicesBankingQuality AssuranceRisk Management
City National Bank Member FDIC. A subsidiary of Royal Bank of Canada.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1954
Headquarters
Los Angeles, CA
LinkedIn followers
73,148
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Offices: 555 South Flower St., Los Angeles, CA 90071, US
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