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Part-time, Internship
bachelor degree, professional certificate
Mentorship, Professional Development, Career Guidance
Posted 49d ago
~40 hrs/week
Responsibilities
The intern will assist the Command & Control Centre with service desk operations, system monitoring, and incident management. Responsibilities include supporting systems engineers with troubleshooting, maintaining technical documentation, and managing ticket administration.
Requirements
Candidates should be currently enrolled in or have recently completed a degree or certification in IT, Computer Science, Cybersecurity, or a related field. A basic understanding of computer hardware, networking, and operating systems is required, along with authorization to work in The Bahamas.
Full job description
Job Purpose
Cloud Carib is seeking a motivated and technology-driven Summer Intern to join our Command & Control Centre (C3). This internship provides students and recent graduates with hands-on exposure to a Managed Services Provider (MSP) environment, working alongside Systems Engineers and technical support professionals.
The Summer Intern will assist with service desk operations, monitoring activities, documentation, and administrative support functions while gaining practical experience in IT operations, cloud technologies, cybersecurity, networking, and customer support. This role is designed to provide meaningful learning opportunities and professional development within a fast-paced technology environment.
Key Responsibilities
Assist the C3 team with monitoring and managing service requests and incidents.
Support Systems Engineers with basic troubleshooting, research, and documentation activities.
Assist with ticket administration, updates, categorization, and record keeping within the ticketing system.
Monitor system alerts and escalate issues to the appropriate team members as directed.
Participate in customer support activities under the supervision of senior team members.
Assist with preparing reports, knowledge base articles, and technical documentation.
Observe and participate in operational meetings and team discussions.
Support inventory tracking, asset management, and other operational projects as assigned.
Maintain confidentiality and professionalism when handling customer and company information.
Perform other duties and special projects as assigned by the C3 Manager.
Learning Opportunities
Throughout the internship, participants will gain exposure to:
IT Service Management (ITSM) processes
Help Desk and Service Desk Operations
Cloud Computing Technologies
Cybersecurity Fundamentals
Networking Concepts
Virtualization Technologies
Customer Support Best Practices
Enterprise Monitoring and Alerting Tools
Technical Documentation Standards
Qualifications
Currently enrolled in or recently completed a degree, diploma, or certification program in Information Technology, Computer Science, Cybersecurity, Computer Engineering, or a related field.
Strong interest in pursuing a career in Information Technology.
Basic understanding of computer hardware, software, networking, and operating systems.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to learn quickly and work effectively in a team environment.
Positive attitude, professionalism, and willingness to take initiative.
Must be authorized to work in The Bahamas.
Preferred Qualifications
Exposure to Microsoft Windows, Microsoft 365, networking, or cloud technologies.
Participation in technology clubs, projects, competitions, or personal technical initiatives.
Pursuing or interested in industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar.
What You'll Gain
Hands-on experience in a real-world IT operations environment.
Mentorship from experienced Systems Engineers and technical professionals.
Exposure to enterprise technologies and customer environments.
Professional development and career guidance.
Opportunity to build technical and workplace skills applicable to future technology careers.
Managed Cloud Services Provider in the Caribbean & LATAM
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2011
Headquarters
Nassau, New Providence
LinkedIn followers
3,500
Cloud Carib is the premier provider of managed cloud services in the Caribbean and Latin American regions. Solutions range from complex bespoke dedicated private cloud offerings to hybrid cloud services. Every solution provides clients with controlled costs, unrivaled levels of service, and unparalleled levels of data protection and privacy – when and where privacy matters.
Cloud Carib’s services enable a true competitive advantage for each client that is unmatched in most of the world. Headquartered in the Bahamas, and offering multiple datacentre locations throughout the Caribbean (Freeport, Nassau, Toronto, Panama, Barbados, Jamaica and Ecuador), Cloud Carib’s solution portfolio includes: Data Centre Services, Security and Business Continuity Services, and Mobility and Productivity Offerings.
Offices: West Bay Street & Blake Road, Caves Village, Building 8, Unit 1, Nassau, New Providence AP-59223 #447, BS
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