Monticello, Florida, United States · Hybrid
$65k–$80k/yr
Job Description: Title: Account Manager - Commercial Lines Work Mode: Remote| Location/Supporting: Longwood, FL | Book Focus: General/ Small Business Please note: If this position is posted as either fully remote and/or …
Skills: Account Management, Commercial Insurance, Policy Administration, Coverage Analysis, Claims Handling
Indianapolis, Indiana, United States · Hybrid
$50k–$60k/yr
Job Description: Title: Personal Lines Account Manager Fully remote for candidates based in CST/EST time zone. | Experience: Florida personal lines experience. Please note: If this position is posted as either fully remo…
Skills: Personal Lines Insurance, Client Service, Policy Renewals, Remarketing, Invoicing
Oviedo, Florida, United States · Hybrid
$40k–$50k/yr
Job Description: Title: Account Assistant - Commercial Lines Work Mode: In-Office (Hybrid 1-2 days a week, with appropriate licensing) | Location/Supporting: Longwood, FL | Book Focus: General, Select Business Please not…
Skills: Customer Service, Communication, Multitasking, Organizational Skills, MS Outlook
Monticello, Florida, United States · Hybrid
$70k–$90k/yr
Job Description: Title: Account Manager - Commercial Lines Fully Remote: candidates in Eastern or Central Time Zones Supporting: Shared Services – provides temporary service support to IOA account teams and producers, fo…
Skills: Account Management, Commercial Insurance, Policy Administration, Coverage Analysis, Claims Handling
Monticello, Florida, United States · Hybrid
$70k–$90k/yr
Job Description: Title: Account Manager - Commercial Lines Fully Remote: candidates in Eastern or Central Time Zones Supporting: Shared Services – provides temporary service support to IOA account teams and producers, fo…
Skills: Account Management, Commercial Insurance, Policy Administration, Coverage Analysis, Claims Handling
Monticello, Florida, United States · Hybrid
$42k–$60k/yr
Job Description: Title: Account Associate – Employee Benefits Work Mode: Hybrid 1-day in-office/ Open to Remote for Florida Residents | Location/Supporting: Tampa, FL | Experience: Level-Funded and Self-Funded Plans Plea…
Skills: Client Management, Policy Administration, Team Leadership, Employee Benefits, Customer Service
Alhambra, California, United States · Hybrid
$80k–$100k/yr
Job Description: Title: Account Manager - Commercial Lines Remote: for California residents, Los Angeles County area (strongly preferred) Supporting: Los Angeles, CA Region | Book Focus: General, Manufacturing Requiremen…
Skills: Account Management, Property & Casualty Licensing, Customer Service, Policy Administration, Coverage Analysis
San Diego, California, United States · Hybrid
$22/hr–$26/hr
Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Fully remote for candidates in Pacific or Mountain time zone | Supporting: San Diego, CA office | Book Focus: Select Business | Required: Act…
Skills: Commercial Insurance, Customer Service, Policy Management, Underwriting Support, Contract Review
Jacksonville, Florida, United States · Remote OK
$23/hr–$26/hr
Job Description: Title: Account Associate - Commercial Lines Work Mode: Fully remote for Florida based candidates. Hybrid for candidates located in Jacksonville, FL | Supporting: Jacksonville, FL | Book Focus: Constructi…
Skills: Commercial Insurance, Policy Processing, Customer Service, Analytical Skills, Problem-solving
Binghamton, New York, United States · Hybrid
$70k–$80k/yr
Job Description: Title: Account Manager - Bonds/Surety Work Mode: Hybrid 3-4 days at either Syracuse or Binghamton office. | Supporting: Binghamton, NY office | Experience: Bond/Surety Experience Please note: If this pos…
Skills: Bond/Surety Experience, Account Management, Customer Service, Policy Administration, Claims Facilitation
Monticello, Florida, United States · Remote OK
$65k–$80k/yr
Job Description: Title: Account Manager - Commercial Lines Hybrid Preferred: 1 day in the Binghamton, NY or Syracuse, NY office OR Fully Remote: applicants residing in Eastern or Central Time Zones Book Focus: Constructi…
Skills: Account Management, Commercial Insurance, Policy Administration, Coverage Analysis, Claims Handling
Seminole County, Florida, United States · Remote OK
$24/hr–$27/hr
Job Description: Title: Account Associate - SBU New Business Work Mode: Fully remote for candidates in EST/CST time zone | Supporting: Longwood, FL office | Book Focus: Select Business Unit -New Business Team Please note…
Skills: Insurance Brokerage, Customer Service, Analytical Skills, Problem-solving, Decision-making
Monticello, Florida, United States · Hybrid
$60k–$80k/yr
Job Description: Title: Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona,…
Skills: Team Leadership, Account Management, HR Management, Performance Monitoring, Staffing
On-site
Job Description: Job Summary This evergreen requisition is designed to serve as a centralized intake point for internal employee referrals when a specific open requisition is not available at the time of submission. Cand…
Skills: Commercial Lines, Employee Benefits, Sales, Relationship Building, Communication Skills
Seminole County, Florida, United States · Remote OK
$60k–$85k/yr
Job Description: Title: Operations Technical Specialist – Training & Development Work Mode: Fully Remote | Location/Supporting: Longwood, FL office | Experience: Licensing and experience with Applied Products are strong …
Skills: Applied Epic, Insurance Operations, Technical Training, Software Administration, Quality Assurance
Monticello, Florida, United States • Hybrid
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Manage an assigned book of commercial insurance business to ensure account retention and support new business growth. Coordinate daily administrative activities, handle renewals, and maintain accurate data within agency management systems.
Requires 3+ years of account management experience or 5+ years in the insurance industry with an active license. A high school diploma is required, and a professional designation such as CIC is preferred.
Title: Account Manager - Commercial Lines
Work Mode: Remote| Location/Supporting: Longwood, FL | Book Focus: General/ Small Business
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
The expected pay range for this position is 65-80K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. For more information, visit www.ioausa.com.
Offices: 1855 West SR 434, Longwood, FL 32750, US
Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. For more information, visit www.ioausa.com.
Offices: 1855 West SR 434, Longwood, FL 32750, US
