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Part-time, Temporary
high school
Complimentary admission to Universal Studios Hollywood and all Universal Theme parks, Complimentary tickets for friends and family, Discounts on food and merchandise, Special events for employees, Resume building workshops, Growth opportunities
Posted 45d ago
~40 hrs/week
Responsibilities
Conduct high-quality survey research by administering interviews without bias and accurately recording respondent data. Provide extraordinary guest service while maintaining a safe and secure environment for all park visitors.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED and previous customer service experience. Physical ability to stand for long periods and work in various weather conditions is required.
Full job description
Benefits:
Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
Earn complimentary tickets for your friends and family
Discounts on food and merchandise
Special events for employees (preview nights for new attractions/events)
Building lifelong friendships
Resume building workshops
Growth opportunities
Wellness programs
Responsibilities:
Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
Meet assigned quota for survey collection
Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
Perform other duties as assigned
Qualifications:
Must be 18 years old or older
High school diploma or GED
Customer service experience
Job Demands:
Must be able to walk or stand for extended periods of time
Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
The noise level is generally moderate to high
Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors
Schedule:
Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays
Pay:
$20 per hour
Additional Information:
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected]
Related keywords
Market ResearchSurvey CollectionGuest ServiceData IntegrityUniversal StudiosTheme Park OperationsInterviewingConflict ManagementSafety Protocols
Experience Universal Studios Hollywood ™ - where everyday is an opportunity to take action, a chance to have fun.
We bring to life the ultimate Hollywood entertainment experience with the world’s largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime.
Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day.
Get ready for an epic adventure at a place where you can be Universally You - Universal Studios Hollywood ™, the Entertainment Capital of L.A℠.
Offices: 100 Universal City Plaza, Universal City, CA 91608, US
How many Customer Service & Support jobs are open in Los Angeles, CA right now?
There are currently 6,297 open customer service & support positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Los Angeles, CA?
Companies currently hiring include Domino's, Allied Universal, Starbucks, Kroger, Keck Medicine of USC, among others. Browse the listings above to see every active employer.
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