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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$55k–$73k/yr
Full-time
high school
Matching 401(k), Comprehensive Health Insurance, Wellness Perks, Discounts, Pet Insurance, Free Subscriptions
Posted 37d ago
Apply by Jun 30
~40 hrs/week
Responsibilities
Provide remote technical troubleshooting and installation assistance for HVAC/R equipment to internal service technicians. Document call information and guide field personnel to resolve system issues with circuits and controls.
Requirements
Requires a high school diploma and at least 5 years of experience in HVAC equipment installation and service. Candidates must possess strong analytical skills and proficiency in Microsoft Office tools.
Full job description
Who We Are
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
What's in it for you?
Competitive Pay with weekly payroll
Overtime available to increase earnings potential.
Company paid vacation, personal days & holidays.
Company vehicle, phone, PPE and uniforms provided.
Ongoing Training and Development
Benefits:
For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success
Under direct supervision, provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues.
Duties include, but are not limited to:
Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.
Troubleshoots issues with circuits, components and controls to guide caller to the appropriate resolution.
Provides technical documentation to internal service technicians and other personnel.
Guides caller to the appropriate field personnel if first-hand attention is required.
Documents call information into the call-tracking database in the event additional follow-up is required.
What We Are Looking For
High school diploma or an equivalent combination of education and experience.
5+ years’ experience in installation and service of HVAC equipment
Strong verbal and written communication skills
Analytical ability and troubleshooting skills.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Word, Excel, data entry
Must be able to prioritize work, work on multiple tasks and maintain organization
Must be self-directed, excellent customer service skills.
What We Offer
Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $55,000 – $73,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.
Employees in this role are also eligible for abonus in accordance with the terms of the Company’s applicable plan.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
Offices: 2140 Lake Park Blvd, Richardson, TX 75080, US
HVAC InnovationConsumer GoodsInnovation ManagementInformation TechnologyElectronicsHeating, Ventilation, and Air Conditioning (HVAC)InternetProduct DesignManufacturingIncubators
How many Customer Service & Support jobs are open in Los Angeles, CA right now?
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