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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will deliver world-class service by engaging with customers via chat, phone, and email to guide them through their shopping journey. This role involves managing multiple digital interactions simultaneously while driving sales and providing post-sale support.
Candidates must possess strong written and verbal communication skills with a customer-first, solution-oriented mindset. The role requires the ability to work a retail schedule including evenings, weekends, and holidays in a fast-paced environment.
Job Title
Online Sales Support Associate
Are you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support.
Work Environment:
This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule including evenings, weekends, and holidays.
At Bob’s, we value your ability to connect, inform, and inspire through written and verbal communication. Success in this role is driven by customer-first thinking, a proactive approach to problem solving, and the ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude.
Live chat and digital guest engagement
Inbound phone and online sales support
Written and verbal communication excellence
Online order entry, tracking, and status updates
Product knowledge and feature explanations
Problem resolution with empathy and efficiency
Metric focus on AOV, NPS, closing ratio, and chat response times
Online chat or virtual sales experience
Background in phone-based sales or customer service
Strong computer literacy and typing accuracy
Familiarity with CRM tools and order management systems (e.g., BobSuite)
Tech-forward and quick to learn new platforms
Ability to work independently and as part of a collaborative team
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Competitive Hourly Pay + Commission Structure
National Health, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Paid Time Off: vacation, holidays, personal days, sick leave, and your birthday!
Employer-paid Life Insurance with additional voluntary options
Tuition Reimbursement and Education Scholarships
Generous Employee Discount from Day 1
Bob’s Bail Out Program (early access to pay)
Bob’s Helping Hand Program for financial emergencies
Hays Perks discounts on hundreds of partner merchants
And so much more!
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who build one another up.
Strong written and verbal communication skills
Customer-first approach with a solution-oriented mindset
Ability to handle multiple chat and phone interactions simultaneously
High emotional intelligence and professional tone
Willingness to work weekends, evenings, and holidays
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of our team, you are valued, appreciated, and empowered to be your authentic self. We proudly reflect the diverse communities we serve.
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Browse our wide selection of quality living room, bedroom, dining room, and office furniture. Bobs Discount Furniture sells quality furniture at discounted prices.
Offices: 2500 E Imperial Hwy, Brea, CA 92821, US · 1804 Dexter St, New London, Wisconsin 54961-2522, US
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