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Full-time
Annual Leave, Personal Leave, Private Health Insurance, Employee Assistance Programme, Life Insurance, Company Pension Scheme
Posted 29d ago
~40 hrs/week
Responsibilities
Manage a portfolio of SMB and Mid-Market SaaS customers to ensure health, retention, and revenue expansion. Act as a strategic advisor by conducting executive business reviews and collaborating with cross-functional teams to drive customer value.
Requirements
Requires experience in B2B Account Management or Customer Success, preferably within a SaaS environment. Must have a proven track record of exceeding renewal and expansion targets and proficiency with CRM software like Salesforce.
Full job description
Job Context
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base.
This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
Location: Leeds (LS15) On-site
What You’ll Do
Customer Relationship & Account Health:
Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
Serve as the primary point of contact and customer advocate.
Identify churn risks early and execute retention plans to maintain customer success.
Expansions and Commercial Growth:
Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell.
Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets.
Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
Strategic Engagement:
Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs.
Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
Customer Advocacy:
Act as the voice of the customer internally ensuring feedback is captured and acted upon.
Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What You’ll Bring
Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Related keywords
SaaSB2BAccount ManagementCustomer SuccessSalesforceCRMChurnUpsellCross-sellROIExecutive Business ReviewsSMBMid-MarketField Service ManagementRetentionRevenue Expansion
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
Singapore , Singapore
LinkedIn followers
65,145
Total funding
$456M
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
How many Customer Service & Support jobs are open in Leeds, United Kingdom right now?
There are currently 488 open customer service & support positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, Valor Hospitality Careers - UK, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Leeds, United Kingdom?
Yes — 113 of the 488 open customer service & support positions offer remote or hybrid work (10 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.