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Assistant Store Manager - Zales Outlet - Las Vegas South Premium Outlets
Las Vegas, Nevada, United States · On-site
Mid level$625M raised
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Full-time
high school, bachelor degree
Posted 26d ago
~40 hrs/week
Responsibilities
Manage the guest arrival and departure process, including registration, room assignment, and payment processing. Provide high-quality customer service by handling requests, resolving complaints, and coordinating with other resort associates.
Requirements
Requires a high school diploma or equivalent, with a bachelor's degree and 1-2 years of hospitality or guest service experience preferred. Candidates must be at least 21 years old and available to work varied shifts, including weekends and holidays.
Full job description
POSITION PURPOSE:
Ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features.
ESSENTIAL FUNCTIONS:
Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate.
Ensures guest knows location of room and arranges for associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Work with Leader to ensure rooms and services are correctly accounted for within guest statement. Properly accounts for complimentary services provided by the resort, for the guest.
Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and forwards requests to appropriate associates for decisions and actions. Establish food safety/sanitation standards in compliance with federal and state regulations.
Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs.
Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.
QUALIFICATION STANDARDS:
EDUCATION
High school graduate or equivalent required. Four year college degree preferred.
EXPERIENCE
One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred. Ability to speak multiple languages is desirable. Must be able to work varied shifts, to include weekends and holidays.
OTHER
Must be at least 21 years of age.
"Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.”
If you can't always get what you want, you must be staying somewhere else. Here, what you want is the only thing that matters. The Trump International Hotel™ Las Vegas is a sophisticated, non-gaming, luxury hotel situated high above The Strip, steps away from the best of Las Vegas, Nevada's shopping, yet removed enough to be considered a family-friendly hotel.
How many Customer Service & Support jobs are open in Las Vegas, NV right now?
There are currently 4,239 open customer service & support positions in Las Vegas, NV listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Las Vegas, NV?
Companies currently hiring include Terrible's, Albertsons Companies, Domino's, Caesars Entertainment, Station Casinos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Las Vegas, NV?
Yes — 177 of the 4239 open customer service & support positions offer remote or hybrid work (91 remote, 86 hybrid).
How do I apply for Customer Service & Support jobs in Las Vegas, NV?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.