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Skills: Preventative Maintenance, Medical Imaging Repair, Electrical Troubleshooting, Mechanical Aptitude, Software Installation
Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · On-site
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Lansing, Michigan, United States · Hybrid
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Responsible for the installation, preventative maintenance, and repair of medical imaging products including mammography and bone densitometry equipment. The role involves managing a territory, training customers on product operation, and maintaining high levels of customer satisfaction.
Requires an Associate's degree in electronics or computer science and a high degree of mechanical aptitude. Candidates should be able to work independently, travel frequently, and be available for on-call support.
At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.
Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.
Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.
We are growing and are thrilled to be recruiting in the Lansing, MI area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
Summary Of Duties and Responsibilities
• Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Qualifications
• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• Position requires the ability to be “on call” after normal working hours.
• Depending on location, position may require frequent overnight travel.
• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
• High degree of mechanical aptitude.
• Excellent communications skills, both written and verbal are required
Education
• Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
Experience
• 0-2 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
• Experience designing, installing, or maintaining computer networks highly desirable.
Specialized Knowledge
• Strong computer literacy.
• Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
The annualized base salary range for this role is $57,100 to $89,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
#LI-MP3
The Science of Sure
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities. What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses. We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes. To view our community guidelines, visit: www.hologic.com/social-media
Offices: 250 Campus Drive, Marlborough, MA 01752, US · 10210 Genetic Center Drive, San Diego, CA 92121, US · Crewe Road, Manchester, England M23 9HZ, GB
There are currently 493 open customer service & support positions in Lansing, MI listed on Clera. New openings are added daily as companies post roles.
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