Lansing, Michigan, United States · On-site
SUMMARY: This is an entry level position that is part of a formal training program. This job is foundational and expected to be a starting point within a specific assigned risk discipline (policy management/audit, billin…
Skills: Customer Service, Underwriting Review, Policy Management, Billing and Collections, Agency Maintenance
Lansing, Michigan, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Team Supervision, Basic Math, Retail Operations, Communication Skills
Lansing, Michigan, United States · On-site
SUMMARY: Primarily responsible for supporting the billing needs of agents and policyholders providing accurate and consistent services regarding invoice inquiries and premium transaction activity. Approve changes in acco…
Skills: Billing, Account Reconciliation, Customer Service, Premium Billing, Bookkeeping
Lansing, Michigan, United States · On-site
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job) This is an entry-level position. This position leads to a Medical Only Claims Specialist I and is expected to last up to 12 months. Upon compl…
Skills: Workers Compensation Claims Management, Medical Terminology, Analytical Skills, Problem Solving, Written Communication
Lansing, Michigan, United States · On-site
SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job) The Medical Only Claims Specialist I is an entry level claims role. The incumbent is expected to be proficient with the Claims unit, policies,…
Skills: Workers Compensation Claims Management, Medical Treatment Program Management, Case Law Analysis, Reserve Calculation, Subrogation Investigation
Lansing, Michigan, United States · On-site
Summary The Sales and Management Intern position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, S…
Skills: Sales Generation, Guest Service, Visual Merchandising, Cashiering, Inventory Management
Lansing, Michigan, United States · On-site
Summary The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Operations Manager oversees a …
Skills: Operations Management, Visual Merchandising, Inventory Management, Point Of Sale Software, Loss Prevention
Lansing, Michigan, United States · On-site
Summary The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” T…
Skills: Customer Service, Sales Generation, Visual Merchandising, Team Leadership, Inventory Management
Lansing, Michigan, United States · On-site
Summary The Management Trainee position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, Management…
Skills: Sales Generation, Guest Service, Recruiting, Training And Development, Visual Merchandising
Lansing, Michigan, United States · On-site
SUMMARY: Responsible for all of the following duties Enterprise wide; Analysis and entry of detailed payment data into the claim system for all states including manual states, contact with employers to obtain missing pay…
Skills: Claims Processing, Data Entry, Workers Compensation Regulations, Financial Analysis, Vendor Invoice Processing
Lansing, Michigan, United States · On-site
SUMMARY: Primarily responsible for evaluation, approval, completion, and processing of mail audits and reviewing phone audits in a multi-functional business unit. Provides direct customer service via phone, fax, and e-ma…
Skills: Premium Audit, Payroll Analysis, Customer Service, Underwriting Rules, Workers Compensation Classifications
Lansing, Michigan, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving
Lansing, Michigan, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving
Lansing, Michigan, United States · On-site
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trus…
Skills: Customer Service, Order Processing, Quoting, Technical Advice, Upselling
Lansing, Michigan, United States · On-site
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredite…
Skills: Interpersonal Communication, Written Communication, Oral Communication, Customer Service Orientation, Attention To Detail
Lansing, Michigan, United States · On-site
$55k–$70k/yr
Job Type: Full time Exempt/Non Exempt: Hourly Job Description: This is a relationship driven sales role with long-term income potential through commission. We know building a client base takes time, which is why we offer…
Skills: Sales Execution, Pipeline Management, Consultative Selling, Customer Discovery, Prospecting
Lansing, Michigan, United States · On-site
$47k–$50k/yr
Great Lakes Wine & Spirits is Michigan's Largest Alcoholic Beverage Wholesaler, servicing all 83 Michigan counties. Employing over 1,000 people with facilities throughout the state, We Are Local, Everywhere. Founded as a…
Skills: Sales Presentations, Account Management, Merchandising, Relationship Building, Product Knowledge
Lansing, Michigan, United States · On-site
Overview Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide, while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Phys…
Skills: Patient Intake, Patient Registration, Scheduling, Benefit Verification, Patient Monitoring
Lansing, Michigan, United States · On-site
$19/hr–$23/hr
Description Who are we? Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience ser…
Skills: Oral Communication, Written Communication, Attention To Detail, Data Entry, Core Systems Proficiency
Lansing, Michigan, United States · On-site
Overview Role: Dietary Aide Join Healthcare Services Group (HCSG) as a Dietary Aide, where you will prepare and serve meals for residents in a long-term care facility. At HCSG, we are passionate about positively impactin…
Skills: Food Preparation, Meal Service, Sanitization, Food Safety, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
This entry-level role involves completing a formal training program to master foundational policies and procedures in assigned risk disciplines. Responsibilities include policy management, billing and collections, and agency maintenance within the Workers’ Compensation Assigned Risk Plan.
Requires a high school diploma or GED with at least 30 credit hours in insurance, finance, business, or a related field. No prior experience is required, provided the candidate is willing to complete the trainee program.
SUMMARY:
This is an entry level position that is part of a formal training program. This job is foundational and expected to be a starting point within a specific assigned risk discipline (policy management/audit, billing & collections or agency maintenance) and is expected to last up to one year.
Upon completion of the training program the trainee is expected to be familiar with the foundational department policies, processes, procedures, and terminology related to the jobs. In addition, the trainee will be proficient in the job responsibilities and tasks of the progressive positions within the career path. The trainee will be evaluated on their progress during the training period and on successful completion of the training plan. Upon satisfactory completion of training, the trainee will be eligible for a targeted position within the career path.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In a Learning Capacity:
Learn and develop skills and competencies from performance of assigned duties.
Learn and develop skills and competencies in the use of systems, software, and programs.
Learn to provide customer service and support to agency and policyholder customers as specified by Workers’ Compensation Assigned Risk Plan.
Research and analyze information within the assigned areas.
Maintain good company relationships.
Policy Management/Audit:
Compose written responses to policyholder/agent requests, complaints and disputes with rational and relevant information in an effort to resolve and educate the employer and/or agent.
Complete thorough underwriting review of the business risk and exposures to verify consistency and accuracy of the reported information to classify and develop payroll to compute adequate premium.
Manage and complete policy processing including policy issuance, quotes, endorsements, cancellations, reinstatements, compliance, certificates and final premium audits in accordance with the Performance Standards following Manual rules and state regulations.
Evaluate incoming correspondence and process appropriate policy changes based on underwriting judgment, Plan and Manual rules, and state regulations.
Billing & Collections:
Answer telephone inquiries from agents and policyholders regarding invoices and billing transactions.
Contact customers with outstanding amounts due by telephone and written correspondence to request payment or make payment arrangements
Reconcile accounts to clarify billing transactions and cash applications in order to provide customers with up-to-date account information/history.
Approve and document payment arrangements with customers on audit balances per guidelines.
Process pay by phone transactions to expedite posting of cash to insured’s policy.
Process and document any manual billing exceptions.
Agency Maintenance:
Respond to agency inquiries regarding commission’s statements, payments and licensing requirements.
Provide and explain state approved producer fee scales and Plan rules for computing producer fees.
Research and validate active agency license information to determine if the agency is eligible to receive commission payments at new and renewal policy issuance.
Reconcile agency commission accounts including updating and correcting commission adjustments upon retro adjustments, mergers or acquisitions and provide agents with up-to-date account information/history.
Verify the accurate calculation and payment of producer’s fees.
EDUCATION AND EXPERIENCE
Relevant combination of education and experience may be considered in lieu of degree.
EDUCATION REQUIRED:
High school diploma or G.E.D with relevant course work (minimum 30 credit hours) in insurance, finance, business or a related field. Combinations of education and experience may be considered in lieu of credit hours.
With proper education and willingness to complete the Assigned Risk trainee program, no experience is required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Ability to make efficient and effective decisions.
Basic knowledge of computers and word processing with accurate input ability of 40 wpm.
Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
Math skills.
Ability to function effectively in a multi-functional team environment.
Ability to learn and be proficient with computers and company standard software specific to the position.
Strong interpersonal skills and ability to create and maintain mutually beneficial relationships.
Ability to organize and prioritize work.
Ability to comprehend consequences of various situations and make appropriate individuals aware when making decisions.
Excellent oral and written communication skills.
Ability to perform other assignments at locations outside of the office.
ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
Basic knowledge of workers compensation industry.
Basic excel.
Ability to use ten key.
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.
Making lives healthier, safer and better — together
Emergent Holdings’ elite team makes lives, companies and communities better! Emergent Holdings is driven by a singular goal — improving the health and safety of our customers and our communities. How do we do that? We create innovative insurance products, technology solutions and services to support our key stakeholders — individuals, employers, providers and strategic partners — improving the health and safety of the people and places we serve. At Emergent Holdings, we’re inspired to create, to challenge the status quo, to think not just about what our customers need now, but what they will need in the future. We are strategic thinkers. We are industry innovators. We are market trendsetters. Together, we are Emergent Holdings. Our team of established industry experts embraces a culture of innovation and entrepreneurial spirit. That means we’re focused on innovation, on leading and shaping our markets and improving health and safety for our customers and communities. For our customers, the result is a suite of solutions, services and products delivered ahead of market needs — and in anticipation of member demands. We are tireless in our pursuit of the exceptional, and our companies deliver optimal customer experiences and improve people’s lives every day, by making workplaces safer and delivering affordable, solutions-focused healthcare services.
Offices: 200 N Grand Ave, Lansing, Michigan 48933, US
There are currently 491 open customer service & support positions in Lansing, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, University of Michigan Health-Sparrow, Kroger, Meijer, Emergent Holdings, among others. Browse the listings above to see every active employer.
Yes — 31 of the 491 open customer service & support positions offer remote or hybrid work (14 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
