Customer Service & Support Jobs in Johor Bahru, Malaysia (Now Hiring) — 128 open — Page 4

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Primary Accountabilities

Job Purpose

• To perform transactions, attend to queries and execute administrative duties to support customer needs.
• To educate customers and encourage adoption of digital channels to support branch transformation.
• To acquire customers, cross-sell products and services, and provide referrals to support business needs.

Job Description

• Provide services by completing account transactions such as receiving deposits, paying and others transactions.
• Answer, attend and fulfil customers’ needs and requests.
• Educate customers and migrate them to Digital Platforms and Self-Service machines for seamless and convenient customer experience.
• Explain and advise on and promote bank’s latest products and services such as promotions, campaigns and rates.
• Identify opportunity to make relevant referrals and cross selling activities.
• Meet and greet walk-in customers, ushering them to relevant counters or workstations and ensuring they are attended to by staff.
• Attend to customers’ enquiries and service issues promptly.
• Support and perform customer acquisition activities (onsite and offsite) through CEP and other related programs to onboard customers.
• Upkeep and maintain overall branch premises including WB lounge, banking hall and SSB area, ensuring marketing or product brochures are properly placed according to branch guidelines.
• Perform Telemarketing activities by calling customers to migrate them to digital platforms and promote the bank’s products and services.
• Perform operational task such as counter service and assist in branch administrative duties based on operations requirement. (Cash balancing, GL reconciliation, Scanning, Machines settlement and posting and etc).
• Comply with established operational and control procedures.
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
• Maintain awareness of customer feedback and escalate when necessary.

2. Requirement for the job (include broad organizational/managerial or technical knowledge, qualifications and indicative number of years’ experience)

• A recognised Diploma in any field
• Minimum 2 years of working experience in Bank Branch Operations
• Possess a strong Customer Service mind set and enjoy the challenge of exceeding customers’ expectations
• Willing to travel across Southern branches and other regions (if needed)

3. Core Competencies (Soft Skills & Technical Competencies)

• Good team player
• Good interpersonal and communication skills
• Good customer service skills
• Good problem-solving skills
• Project a professional image at all times through high standards of personal grooming
• Maintain the highest service level in a prompt, efficient and professional manner

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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