Customer Service & Support Jobs in Jackson, MS (Now Hiring) — 481 open — Page 11

The Counter Sales Level 3 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations.  This is driven by an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Will serve as mentor and provide direction to new and/or junior Counter Salesperson and/or Delivery Driver.  Utilizes reasoning abilities to assist with complex requests from customers.  May complete end-or-day or end-or-month reporting, as assigned.  May be a Leader in Training while serving in a temporary supervisory capacity, as assigned. Check us out at btbautoparts.com and apply today!

Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrate courteous, respectful, and kind conduct toward every employee and customer.   
• Demonstrates a thorough understanding of RPI store systems and processes.
• Displays an advanced understanding of auto parts and is a go-to source of information for customers and coworkers alike.
• Trains other employees on parts knowledge and store processes. 
• May assist manager in completing End-of-Day processing.
• May assist manager in completing end-of-month processing.
• Cooperate and coordinate well with coworkers and as a team member.   
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.   
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.   Appropriately escalates issue if needed.
• Have a thorough understanding of pricing structure and customer discount availability.  Advises junior level Counter Sales as needed.  
• Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.  
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.   
• Handle cash and credit transactions; properly invoice/credit customer accounts. Assists junior employees with process and trains on correct handling as needed.  Reports concerns and identifies improper transactions to appropriate manager immediately. 
• Completes required training to stay current in industry knowledge to better serve customers.     
• Prioritize the order of delivery items and assign deliveries to drivers.  Follows up on critical delivery items to ensure customer expectations are met.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.   
• Open and/or close store as scheduled.   
• Work home store inventory/assist in other location’s inventory, if assigned.   
• Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.   
• Potential supervisory duties in the absence of the store manager.
• Assist other workers within the store and direct their tasks when needed.
• Perform any other tasks as assigned.

Our Benefits (all benefits are based on eligibility and subject to change)

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.

Continuous Learning - Strives to continuously build knowledge and skills.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction.

Ethics - Treats people with respect; keeps commitments.

Organizational Support - Follows policies and procedures; supports organization's goals and values.

Sales Skills - Maintains customer satisfaction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or equivalent experience or motivation to pursue a GED. Previous professional automotive parts counter sales experience and ability to reconcile/balance accounting figures. Prior leadership experience, or independent decision making abilities preferred.  

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including web browsing and knowledge of Microsoft Office.

Certificates, Licenses, Registrations

Valid driver's license (Class E required for all Missouri locations) and clean driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel, reach with hands and arms, and talk or hear.  The employee is occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer.   Replacement Parts, Inc. is a drug-free workplace.  *This is a Safety Sensitive position due to the use of heavy equipment and hazardous material.

Replacement Parts, Inc. is an equal opportunity employer committed to hiring and retaining the most qualified individuals based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.