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Guest Service - Restaurant 205297 - 3061 Terry Road, Jackson, MS 39212
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Part-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The guest service representative is responsible for greeting customers, taking orders, and ensuring efficient service while maintaining a clean and stocked restaurant environment. They must also manage cash transactions accurately and adhere to company operating standards.
Requirements
Candidates must have a high school diploma or GED and at least 6 months of relevant experience. Strong interpersonal skills and the ability to work in a fast-paced environment are required.
Full job description
Reports To (Title): Restaurant General Manager
Department: Field Operations
Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.
Key Duties/Responsibilities:
Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
Takes and fills the customer’s order within company mandated service time.
Suggestive up sell of products as directed by management.
Collects money and delivers order to customer.
Immediately attends to any customer service problem or complaint. Notifies manager as needed.
Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
Ensures that all product holding times are strictly observed.
Ensures products on the counter or in the display case are properly rotated and attractively displayed.
Keeps display case interior and exterior clean at all times.
Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
Performs all other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.
Position Qualifications/Functional Skills:
Knowledge of all restaurant policies, practices and operational and human resources procedures
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Must be able to succeed in a fast-paced work environment.
Must be able to receive money and accurately count back change.
Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
Basic computer skills.
Report to work timely for each scheduled shift.
1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.
Related keywords
RestaurantCustomer ServiceCash HandlingOperating StandardsUpsellingPoint of SaleInventory RotationFast-paced EnvironmentHospitalityFood Service
Join a winning team with an average unit EBITDA up 60% since 22, rising AUVs & flexible development options!
Industry
Restaurants
Company size
1,001-5,000 employees
LinkedIn followers
44,146
Founded in San Antonio, Texas, in 1952, Church's Texas Chicken® and Texas Chicken® is a globally recognized brand in the Quick Service Restaurant industry and one of the largest quick service chicken concepts around the world. Church's Texas Chicken serves up a rich tradition of BOLD Southern hospitality and freshly prepared, high quality, authentic home-style fare, to help people provide affordable, complete meals for their families. Church's menu includes its world famous Original and Spicy chicken, Tender Strips® and chicken sandwiches with classic sides and hand-made from scratch honey-butter biscuits. The Church's system consists of more than 1700 locations in 24 countries and system-wide sales of $1.2 billion. Throughout the world the company operates two brands: Church's Texas Chicken and Texas Chicken.
How many Customer Service & Support jobs are open in Jackson, MS right now?
There are currently 481 open customer service & support positions in Jackson, MS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jackson, MS?
Companies currently hiring include Domino's, UNIVERSITY HOSPITAL AND CLINICS - THE UNIVERSITY OF MISSISSIPPI MEDICAL CENTER, AutoZone, Baptist Memorial Health Care, Bobby Jones Links, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jackson, MS?
Yes — 28 of the 481 open customer service & support positions offer remote or hybrid work (23 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Jackson, MS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.