Overview The function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location. Responsibilities Running …
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$33k–$38k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, 401k retirement plan, Employee assistance plan, Life insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The representative manages on-site print and mail center operations, including device maintenance, job ticket workflows, and quality control. They also provide end-user training, handle inventory management, and facilitate mail distribution services for the client.
Requirements
Candidates should possess excellent communication and organizational skills with the ability to work independently and lift up to 50 pounds. Previous experience with copiers and postage machines is considered a plus for this role.
Full job description
Overview
The function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.
Responsibilities
Running print and copy jobs for users
Production device operation and maintenance along with any requested finishing services including binding, laminations, booklet making.
Job ticket workflow and proof preparation for customer review and approval
Quality checks, including problem diagnosis and correction.
Packaging and delivery of completed jobs to customers
Tracking of resources used per job – including consumables, paper inventory, and finishing supplies for projects via Office Services.
Inventory management for supplies – including the ordering of supplies to replenish ones used and maintaining proper inventory for recurring projects.
Device Management and Functionality
Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution.
Consumables and replaceable parts inventory management including toner replacements on contracted machines and supply ordering for contracted machines.
Primary customer contact for device support/service as well as device removal and delivery.
First response for resolution on service issues OR escalation of any service related issues to Service Department via placement of service calls.
Meter read collection and submission for non-networked devices.
Facilitate Asset Tracking for customer including reporting network connectivity issues to IT Department
Customer Service
On-going end user training and support for printing issues.
Completing weekly report for client Office Services Supervisor for all completed projects based on client agreement
Supporting client mailroom as outlined in client agreement; including inbound/outbound mail and shipping services as well as distribution of mail and supplies.
Position Specifications
Previous experience working with copiers and postage machines a plus
Excellent communication, interpersonal and organizational skills.
Proven ability to work independently, remotely and with minimal supervision
Strong problem-solving skills
Ability to prioritize projects and maintain flexibility to shift priorities as necessary
Must possess basic mathematical skills especially arithmetic
Ability to walk, stoop, bend, and lift 50 pounds
Position may call for travel between multiple facilities within the scope of a branch’s territory
About Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
Rewarding and holistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.
The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Compensation Statement
$32,600—$38,000 USD
Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.
As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Founded
1962
Headquarters
Montvale, NJ
LinkedIn followers
59,060
Sharp Electronics Corporation (SEC) is a wholly owned U.S. subsidiary of Sharp Corporation - a Japan-based company known worldwide for its unique one-of-a-kind electronic products and solutions.
Sharp is dedicated to improving people's lives through the use of advanced technology and a commitment to innovation, quality, value, and design. We have an on-going commitment to strong business ethics, and numerous awards for our innovative products.
Offices: 100 Paragon Drive, Montvale, NJ 07645, US
How many Customer Service & Support jobs are open in Indianapolis, IN right now?
There are currently 4,104 open customer service & support positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indianapolis, IN?
Companies currently hiring include Kroger, Lowe's Companies, Inc., AutoZone, CVS Health, Indiana University Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indianapolis, IN?
Yes — 395 of the 4104 open customer service & support positions offer remote or hybrid work (189 remote, 206 hybrid).
How do I apply for Customer Service & Support jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.