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Full-time, Temporary
high school
Posted 8d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will manage customer inquiries, process EDI orders, and resolve customer claims. They are also responsible for generating reports and maintaining accurate departmental files.
Requirements
Candidates must have a high school diploma or GED and at least two years of customer service experience. Proficiency in CRM software, Microsoft Office, and strong communication skills are required.
Full job description
This is a Temp-to-Hire position.
Candidates must live within commuting distance of our NW Indianapolis office and be able to work on-site at least 3 days per week.
Overall Responsibilities:
Provide exceptional Customer Service, including basic Customer Service functions and customer support.
Education and Experience:
High school diploma or GED is required.
A minimum of two years' experience in Customer Service and knowledge of Salesforce or another customer relationship management (CRM) software is preferred.
Required Skills and Abilities:
Ability to perform all basic Customer Service functions.
Ability to complete assigned tasks accurately and in a timely manner.
Professional written and verbal communication skills.
Proficient or has the ability to quickly learn technology/software used in the day-to-day operation of the Customer Service department, including Microsoft Word, Excel, G-Mail, Salesforce, EDI, and internet navigation.
Ability to learn Bosma Enterprises' product and service offerings and follow standard operating procedures (SOPs) and business practices.
Ability to prioritize workload in a demanding business environment.
Ability to establish and build effective relationships with coworkers, customers, and other stakeholders.
Ability to handle files and data with discretion.
Self-starter who is an adaptable team player and capable of multi-tasking with little or no supervision.
Ability to meet or exceed tight project deadlines.
Job Duties and Responsibilities:
Perform all basic Customer Service functions.
Process all integrated and non-integrated EDI orders, including answering inquiries and resolving EDI errors.
Provide monthly CABVI reports to CABVI and the Customer Service Manager.
Acknowledge, process, and resolve all customer claims.
File pertinent claims with the freight forwarder/carrier in an attempt to recover costs of damages/losses.
Provide daily and monthly number reports to the Executive Vice President.
Use technology, including Microsoft Word, Excel, Gmail, Salesforce, EDI, and internet navigation, to perform job duties daily.
Assure work is done accurately, in a timely manner, and conforms to industry-accepted best practices.
Utilize knowledge of Bosma Enterprises' products and services to solve customer problems.
Keep all department files current.
Collaborate and communicate with customers, staff, and other stakeholders in a professional and positive manner.
Maintain basic competence of all Customer Service core functions to provide back-up when needed.
Suggest process improvements to better Bosma Enterprises' evolving mission-driven business.
Handle data and sensitive information with the highest level of discretion
Report any departmental concerns to the Customer Service Manager.
Perform other duties as assigned.
Competencies:
Action-Oriented – take strategies and ideas, develop plans and turn them into reality
Resilient – bouncing back from difficult situations, maintaining a positive outlook and finding a way forward, requires courage and commitment
Core Values:
Opportunity
I will communicate in a way that makes others feel respected, valued and heard.
I will actively listen to others when they communicate with me.
I will work together with others to achieve our goals.
I will be open to change as it will support the Bosma Mission and Vision
I will take risks when necessary.
Accountability
I will arrive on time for my shift and be ready to work.
I will help my coworkers.
I will acknowledge my mistakes and work to correct them.
I will work on solutions to problems and communicate them to my leader respectfully and collaboratively
I will be willing to accept constructive feedback to improve my performance.
I will perform to the expectations outlined in my role.
Innovation
I will conduct myself at work in a way that creates a positive outlook.
I will have an open mind to changes that provide benefits and opportunities to others.
I will challenge myself to be curious and a lifelong learner.
I will positively collaborate with others.
The employee filling this position has been authorized by the Bosma Management Team to perform the job duties listed in this job description.
Indiana's largest employer of people who are blind.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1915
Headquarters
Indianapolis, IN - Indiana
LinkedIn followers
1,875
From contract packaging to light manufacturing, warehousing and product assembly, Bosma Enterprises provides its customers with scalable business solutions. Bosma Enterprises is a not-for-profit organization rooted in 100 years of history. Our mission is to create opportunities for people who are blind or visually impaired through employment and training.
The products and services we provide allow us to deliver rehabilitation services, job training and employment programs, which help people experiencing vision loss navigate their lives and jobs. As Indiana's largest employer of people who are blind or visually impaired, partnering with Bosma Enterprises positively impacts lives.
Offices: 6270 Corporate Dr, Indianapolis, IN - Indiana 46278, US · 7225 Woodland Dr, Indianapolis, Indiana 46278, US
programming and rehabilitation for people who are blind or visually impairedemployment services for people who are blind or visually impairedmedical and safety suppliesand ice meltTrainingSocialNon ProfitHotels & ResortsHotel and travel accommodation
How many Customer Service & Support jobs are open in Indianapolis, IN right now?
There are currently 4,104 open customer service & support positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indianapolis, IN?
Companies currently hiring include Kroger, Lowe's Companies, Inc., AutoZone, CVS Health, Indiana University Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indianapolis, IN?
Yes — 395 of the 4104 open customer service & support positions offer remote or hybrid work (189 remote, 206 hybrid).
How do I apply for Customer Service & Support jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.