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Full-time
professional certificate
Posted 52d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for guests by managing check-ins, check-outs, and reservations. Ensure high guest satisfaction through professional communication and coordination with other hotel departments.
Requirements
Requires at least 6 months of front desk experience and a valid driver's license for shuttle duties. Certain certifications like TABC or RVSP may be required depending on the location.
Full job description
Job Title: Front Desk Clerk/Guest Service Agent
Department: Rooms
Supervisor: Front Office Manager, Guest Service Manager, and/or GM
Summary
As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greet guests warmly and professionally upon arrival.
Process check-ins, check-outs, and room assignments efficiently.
Handle guest requests, complaints, and inquiries with courtesy and urgency.
Manage phone calls, reservations, and room availability.
Maintain accurate records and perform basic cashiering duties.
Collaborate with housekeeping and other departments to ensure guest satisfaction.
Uphold safety, security, and cleanliness standards in the front desk area.
Consistently communicate hotel services and amenities to guests.
Effectively communicate shift change over information as needed.
Drive hotel van for guests within a two-mile radius (if applicable).
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
6 months or more of front desk experience; preferably with brand experience
Certificates, Licenses, Registrations
May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
Related keywords
Front DeskGuest Service AgentHospitalityTABC CertificationRVSP CertificationHotel OperationsRoom AssignmentsCashieringGuest RelationsHotel Shuttle
About Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center
The dual-branded Hilton Garden Inn/Home2 is designed to meet the needs of the surrounding community.
Industry
Hospitality
Company size
11-50 employees
Founded
2021
Headquarters
Houston, Texas
LinkedIn followers
91
The new 300 room dual-branded Hilton Garden Inn/Home2 Suites, located in the world’s largest medical center, is designed to meet the
needs of the surrounding community. From business and leisure travelers, to healthcare professionals and families, we offer
guests the winning combination of convenience and sharp design. Just minutes from Houston’s major hospitals, the Houston Zoo,
Greenway Trail, NRG Park, the Museum District, Rice University and the University of Houston, guests have easy access to the city’s
top healthcare, cultural and educational destinations. The hotel is housed on the Michael E. DeBakey Veterans Affairs Medical
Center’s campus and was developed as part of a special program launched to support veterans and their families. We are proud
to serve members of the VA community and the surrounding medical center.
Home2 Suites is an innovative all-suite hotel. Our signature modern style is perfect for savvy, sophisticated, value conscious
travelers. Whether you’re staying one night or seven, our spacious suites and abundant amenities were designed with your comfort and convenience in mind. Bright, casual community spaces, indoors and out, are perfect for working, relaxing or mingling.
How many Customer Service & Support jobs are open in Houston, TX right now?
There are currently 6,902 open customer service & support positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Houston, TX?
Companies currently hiring include Domino's, AutoZone, Starbucks, Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Houston, TX?
Yes — 441 of the 6902 open customer service & support positions offer remote or hybrid work (212 remote, 229 hybrid).
How do I apply for Customer Service & Support jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.