Sr Technical Support Engineer (Exp w/Petroleum Supply Chain: Planning & Scheduling)
Houston, Texas, United States · On-site
Senior$7.3B raised
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Full-time
bachelor degree, postgraduate degree
Posted 39d ago
~40 hrs/week
Responsibilities
Provide expert technical support and troubleshooting for AspenTech's supply chain software to resolve complex engineering problems for customers. Deliver advanced training, conduct pre-sales consultations, and collaborate cross-functionally to improve product quality.
Requirements
Requires a Bachelor's or Master's degree in engineering with at least 5 years of relevant experience in chemical or manufacturing business processes. Proficiency in chemical engineering principles and experience with supply chain optimization tools like Aspen PIMS is highly preferred.
Full job description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
We are seeking a Senior Technical Support Engineer to join our Supply Chain team, specializing on advanced technologies for production planning, scheduling, blending and optimization. The ideal candidate should have a background in chemical engineering or optimization, with knowledge of techniques like linear and nonlinear programming along with a proactive learning mindset, innovative thinking, and strong communication skills.
In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology). This is an exciting opportunity for someone passionate about driving operational excellence in the downstream sector.
Your Impact
Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system.
Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
Develop strong relationships with customers, building an understanding of their business needs and challenges.
Collaboration with other AspenTech functions to maintain and develop business opportunities.
Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
Coach fellow team members to enhance their technical skills to help boost their overall contribution.
Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase
What You'll Need
Bachelor’s or master’s degree in engineering or related discipline
Minimum of 5+ years of relevant experience preferred. University experience may count.
Strong understanding of Chemical Engineering principles
Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial
Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus.
Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset
Ability to manage multiple responsibilities and competing priorities
Ability to travel. Travel is usually less than 25% and may occasionally be international.
AspenTech is a global software leader helping industries at the forefront of the world’s dual challenge meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. AspenTech solutions address complex environments where it is critical to optimize the asset design, operation and maintenance lifecycle. Through our unique combination of deep domain expertise and innovation, customers in asset-intensive industries can run their assets safer, greener, longer and faster to improve their operational excellence. To learn more, visit AspenTech.com.
Offices: Worldwide HQ, 20 Crosby Drive, Bedford, MA 01730, US · 2500 City West Blvd., Suite 1500, Houston, Texas 77042, US · EMEA HQ, Basingstoke Road, Reading, RG2 6DT, GB · APAC HQ, 3rd Floor, North Wing, Pudong,, Shanghai Shanghai, CN · 1 Fusionopolis Pl, Singapore, Singapore 138522, SG
asset optimizationasset performance managementmachine learningpredictive and prescriptive analyticsprocess simulation and modelingadvanced process controlplanning and schedulingmanufacturing operationssupply chain managementdigital transformation
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