Description POSITION TITLE: OB/GYN Referral Navigator LOCATION: HOPE Clinic REPORTS TO: OB/GYN Referral Navigator Team Lead EDUCATION: High School Diploma or GED; Associate degree preferred WORK EXPERIENCE: 2 years or mo…
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Description POSITION TITLE: Pediatric Referral Navigator LOCATION: HOPE Clinic REPORTS TO: Pediatric Referral Navigator Team Lead EDUCATION: High School Diploma or GED; Associate degree preferred WORK EXPERIENCE: 2 years…
Store 2741432: 1546 N Westgreen Blvd, Houston, Texas 77449 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer…
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$14/hr–$17/hr
Full-time
high school, associate degree
Posted 22d ago
~40 hrs/week
Responsibilities
Coordinate outgoing referrals for patients with outside providers and insurance companies to ensure quality care. Manage follow-up workflows, surgery appointments, and the secure documentation of patient information.
Requirements
Requires a High School diploma or GED, with an Associate degree preferred and at least one year of referral coordination experience. Must be fluently bilingual in English and another language and possess a valid Texas Driver's license.
Full job description
Description
POSITION TITLE: OB/GYN Referral Navigator
LOCATION: HOPE Clinic
REPORTS TO: OB/GYN Referral Navigator Team Lead
EDUCATION: High School Diploma or GED; Associate degree preferred
WORK EXPERIENCE: 2 years or more in healthcare preferred
SALARY RANGE: $14.50-$17.00/Hour
FLSA STATUS: Hourly – Non-Exempt
POSITION TYPE: Full-Time
LANGUAGES: Bilingual in English and another language;
HOPE Clinic is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including but not limited to disability, race, creed, color, age, sex, religion, political or other opinion, national or social origin, etc.
JOB SUMMARY:
Working with medical and clinical providers, the Referral Navigator will coordinate outgoing referrals for patients of Asian American Health Coalition of the Greater Houston Area (AAHC) DBA HOPE Clinic with outside providers and insurance companies. Works hand-in-hand with patients, peer referral specialists, and clinical staff to provide a quality referral experience to outside specialists and facilities.
MAJOR DUTIES & RESPONSIBILITIES:
Provide referral details and appointment arrangements to patients needing specialist or external medical visits;
Manage follow-up workflows to ensure that patient visits with specialists are completed and referral notes are obtained from external providers;
Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed;
Facilitate DME orders between providers and companies
Coordinate surgery appointments requested by assigned provider;
Coordinate inductions & c-sections with delivery hospitals
Work together with other team members as backups when needed;
Send out OB Charts to delivery hospital one-month prior estimated due date;
Initiate pre-authorization or pre-certification for hospital procedures;
Verify patient insurance and information is acceptable by partnering institutions;
Service and respond to customer and patient questions, issues and/or concerns;
Securely and accurately document all patient information;
Submit Agency forms and documentation in a timely manner. (Improvement activities, response to memorandums, travel reconciliation, supply requests, leave requests, monthly in-service);
Positively contributes to staff morale and corporate culture;
Ensure that work assignments and information gathered from day-to-day work is not shared with anyone and protect all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
Ensure that all patients receive the best possible care;
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.
Requirements
QUALIFICATION REQUIREMENTS:
Minimum of one year experience in coordinating referrals to outside providers or relevant experience with an insurance company
Insurance and medical experience preferred
Microsoft Office
Must be able to utilize the Internet
Strong written and oral communication skills
Strong customer service skills
Must be detailed oriented and able to handle multi-tasks
Office equipment (e.g., computer, copier)
Detail oriented
Able to handle multiple tasks, complexity, and diversity of patients
EDUCATION and/or EXPERIENCE:
High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field and referral/health insurance is preferred.
OTHER SKILLS and ABILITIES:
Fluently bilingual in another language served by HOPE Clinic as well as English is required.
Above average skills in language ability as well as public speaking and writing.
Must have good transportation and a valid Texas Driver’s license.
HOPE Clinic is a non-profit, federally qualified health center (FQHC) with 4 locations in the greater Houston area. Established in 2002, HOPE Clinic provides comprehensive health care services to all regardless of their ability to pay. In particular, HOPE Clinic serves the uninsured, under insured, those with limited English proficiency, and the low-income. A unique characteristic of HOPE Clinic is its capacity to provide services in over 30 different languages, including: Mandarin, Cantonese, Vietnamese, Korean, Burmese, Arabic, and Spanish. Our mission is to improve the health of residents of Greater Houston in a culturally and linguistically appropriate manner.
Offices: 7001 Corporate Dr, Suite 120, Houston, TX 77036, US · 14438 Bellaire Blvd, Houston, TX 77083, US · 12121 Westheimer Rd, Suite 205, Houston, TX 77077, US · 3000 Aldine Mail Route Rd, Building C, Suite 200, Houston, Texas 77039, US
How many Customer Service & Support jobs are open in Houston, TX right now?
There are currently 6,846 open customer service & support positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Houston, TX?
Companies currently hiring include Domino's, AutoZone, Starbucks, Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Houston, TX?
Yes — 453 of the 6846 open customer service & support positions offer remote or hybrid work (214 remote, 239 hybrid).
How do I apply for Customer Service & Support jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.