Ho Chi Minh City, Vietnam · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled…
Skills: Claims Management, Payment Authorization, Report Generation, TPA Management, Customer Service
Ho Chi Minh City, Vietnam · On-site
Who We Are Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously settin…
Skills: Customer Success Management, Logistics and Supply Chain, Stakeholder Management, Problem Solving, English Proficiency
Ho Chi Minh City, Vietnam · On-site
$15000k–$25000k/mo
Role Overview The IT Support Administrator supports the day-to-day IT operations of Safetrust's Vietnam office and production environments. This entry-level role provides an excellent opportunity for recent graduates and…
Skills: Cisco Networking, Endpoint Support, TCP/IP, VLANs, DNS
Ho Chi Minh City, Vietnam · On-site
Company: 3801 UOB Vietnam About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and Nor…
Skills: Vendor Management, Merchant Relations, Reconciliation, Administrative Tasks, Communication Skills
Ho Chi Minh City, Vietnam · On-site
Company: 3801 UOB Vietnam About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and Nor…
Skills: Training Development, Performance Improvement, Customer Service Training, Analytical Skills, Stakeholder Engagement
Ho Chi Minh City, Vietnam · Hybrid
This role is an onsite opportunity. Working Time: 40 hours/week. Monday – Friday. We are currently hiring for 02 kinds of shifts (please be specific in your application): Night shift: 10:00 PM – 07:00 AM Spli…
Skills: English Communication, Problem Solving, Customer Service, Microsoft Office, Time Management
Ho Chi Minh City, Vietnam · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…
Skills: Housekeeping, Cleaning, Guest Relations, Time Management, Attention To Detail
Ho Chi Minh City, Vietnam · On-site
GENERAL DESCRIPTION: This position is responsible for addressing customer requirements and expectations by providing products and service information, resolving products and service problems as well as providing correcti…
Skills: English Communication, MS Office, Customer Service, Problem-Solving, Teamwork
Ho Chi Minh City, Vietnam · Hybrid
We’re hiring! Aon Vietnam is currently recruiting Operation Executive to join our team in either Hanoi or Ho Chi Minh City. Aon is in the business of better decisions At Aon, we shape decisions for the better to pr…
Skills: Income Recognition, Data Input, Data Analysis, Stakeholder Management, Operational Excellence
Ho Chi Minh City, Vietnam · On-site
Who we are Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously settin…
Skills: Customer Relationship Management, Case Management, Ocean Freight, Freight Forwarding, Stakeholder Management
Ho Chi Minh City, Vietnam · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled…
Skills: Claims Assessment, Team Management, Negotiation, Communication, Reporting
Ho Chi Minh City, Vietnam · On-site
Who we are Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously settin…
Skills: Customer Experience Management, Case Management, Ocean Freight, Freight Forwarding, Stakeholder Management
Ho Chi Minh City, Vietnam · On-site
FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'bett…
Skills: Claims Assessment, Data Analytics, Team Management, Quality Assurance, Customer Service
Ho Chi Minh City, Vietnam · Hybrid
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that m…
Skills: Troubleshooting, Problem Solving, Korean Language, Chinese Language, ERP Application Support
Ho Chi Minh City, Vietnam · On-site
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be t…
Skills: Global Forwarding, International Shipping, Customer Service, Problem Solving, Microsoft Office Suite
Ho Chi Minh City, Vietnam · On-site
Job Purpose - Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Techcombank's regulations/processes, ensure progr…
Skills: Debt Collection, Field Operations, Risk Mitigation, Fraud Detection, Customer Verification
Ho Chi Minh City, Vietnam · On-site
Who we are Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously settin…
Skills: Customer Relationship Management, Case Management, Ocean Freight, Freight Forwarding, Stakeholder Management
Ho Chi Minh City, Vietnam · On-site
Who We Are Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously settin…
Skills: Supply Chain Management, Customer Experience, Logistics Operations, End-to-End Shipment Management, Stakeholder Management
Ho Chi Minh City, Vietnam · On-site
$60000k/mo
Mục tiêu - Thực hiện thu hồi nợ trực tiếp, thực địa nhóm nợ tín chấp từ 10-90 ngày. Trách nhiệm chính I. Trách nhiệm chung: - Tuân thủ nghiêm túc Nội quy lao động của Techcombank - Thực hiện công việc theo đúng chính sác…
Skills: Debt Recovery, Field Collection, Risk Mitigation, Fraud Detection, Customer Verification
Ho Chi Minh City, Vietnam · On-site
Some Careers Grow Faster Than Others. If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Relationship Management, Wealth Management, Portfolio Management, Financial Sales, Investment Products
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The role focuses on improving claims workflows, authorizing payment vouchers, and managing administrative tasks to ensure timely processing. It also involves managing TPA vendors and enhancing digital claims functions via portals and applications.
Candidates should have a university degree in Economics, Finance, or Medicine and at least 5 years of experience in Life Insurance. Proficiency in English and Vietnamese, along with a LOMA certificate, is preferred.
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn
Build up and improve Claims workflow to help daily operation of faster, more;
Improve the STP for H&S claim and NPS core
Contribute to claims customer service.
Authorize payment voucher and ensure all claim payment process within TAT;
Review all manual letter including declined letter, minor claim letter and major claim letter to ensure within TAT;
Manage 100% admin tasks relating to claim process (register, corresponding, payment, documented storage);
Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management;
Support to build up and enhance Claims functions on Customer Portal, IVR application, Zalo application and UAT new products, new systems.
Deliver daily reports for Claims team including Assessment team, Investigation team, PC team to check to ensure all claim cases which are processing in TAT.
Support TPA vendors to improve the STP for H&S claim and NPS core.
Follow up TPA's quality and all reports;
Follow up the payment process of Service fees & Fund management;
Other tasks as assigned.
University Graduate; Economics, Finance or Medical University is preferable;
LOMA certificate is preferable;
At least 5 years of experience in Life Insurance.
Good command of English and Vietnamese;
Experienced in making claim reports would be great advantage;
Knowledgeable in computer software and skillful in system usage;
Well organized and good time management;
Pro-active, innovative, integrity, meticulous and diligent;
Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges.
We are #FWDInsurance, a leading pan-Asian insurer that is changing the way people feel about insurance
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
Offices: 13/F, City Plaza 3, 14 Taikoo Wan Road, Quarry Bay, Hong Kong _, HK
There are currently 158 open customer service & support positions in Ho Chi Minh City, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., A.P. Moller - Maersk, HSBC, Carousell Group, Techcombank (TCB), among others. Browse the listings above to see every active employer.
Yes — 20 of the 158 open customer service & support positions offer remote or hybrid work (2 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
