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Full-time
high school, bachelor degree
Bonus, Competitive salary, Employee discounts, Free uniforms, Opportunity for advancement, Paid time off
Posted 24d ago
~40 hrs/week
Responsibilities
The Personal Training Manager is responsible for maximizing personal training service participation and retention through effective sales coaching and team management. They oversee the client journey, ensure high-quality program delivery, and maintain operational standards within the club.
Requirements
Candidates must have a high school diploma or GED, with a bachelor's degree preferred, and hold a current CPR certification from an accredited organization. Prior experience as a personal trainer is required, with preference given to those with retail or hospitality management experience.
Full job description
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Job Description Summary:
The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals.
The Personal Training Manager will achieve these objectives by:
Managing and coaching the front-end selling process of the CrunchOne Kickoff.
Managing and coaching the delivery of personal training services
“Owning” the client journey that a customer takes by engaging with our paid programming
The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.
Job Duties:
Selling directly by performing at least 50% of all CrunchOne Kickoffs
Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell
Managing schedules and directing resources as informed by the various KPI’s
Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days.
Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale
Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports
Hire, train, and manage the performance of a team of qualified Personal Trainers
Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
Maintain reports and data for clarity into performance of the business
Communicate takeaways and plans for improvement to General Manager
Qualifications and Skills
Knowledge of Personal Training techniques and program design
Sales, communication, and rapport building skills
Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
Muscle be able to adjust and operate all club equipment
Experience in coaching/motivating groups
Strong leadership, interpersonal & communication skills
Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude
Possesses a strong member service focus
Responds professionally to requests and inquiries from guests, members, and staff
Education
High School Diploma or GED required
Bachelor’s Degree preferred
Current CPR
Certifications (One or more of the following)
ACSM Certified Personal Trainer
ACE Personal Trainer Certification
The Cooper Institute Personal Trainer Certification
IFPA Personal Fitness Trainer Certification
NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
NESTA Personal Fitness Trainer Certification
NFPT Personal Trainer Certification
NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist
Experience
1-2 Years as a Personal Trainer preferred
Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees
Preferred: Consultative sales experience
Physical Requirements
Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public
Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds
Related keywords
Personal TrainingSalesManagementClient RetentionCrunchOne KickoffKPIdotFitStykuACSMACENASMNSCAFitnessConsultative SalesLeadershipPerformance Tracking
Making serious fitness fun since 1989. 500+ locations worldwide...and counting!
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
1989
Headquarters
New York, NY
LinkedIn followers
73,189
Total funding
$371M
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Offices: 22 West 19th Street, 3rd Floor, New York, NY 10011, US · 220 W 19th St, New York, NY 10011, US · 215 W 23rd St, New York, NY 10011, US · 222 E 34th St, New York, NY 10016, US · 144 W 38th St, New York, New York 10018, US
FitnessPersonal TrainingRetailHealthand WellnessFitnessWellnessPersonal Health
How many Customer Service & Support jobs are open in Hagerstown, MD right now?
There are currently 432 open customer service & support positions in Hagerstown, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hagerstown, MD?
Companies currently hiring include Allied Universal, Lowe's Companies, Inc., Horizon Goodwill Industries, AC&T Co., Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hagerstown, MD?
Yes — 16 of the 432 open customer service & support positions offer remote or hybrid work (11 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Hagerstown, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.