Customer Service & Support Jobs in Greenville, NC (Now Hiring) — 326 open — Page 14

Position Summary...

What you'll do...

Provides pharmaceutical care to Customers including processing and accurately dispensing prescription orders counseling Customers regarding health care and prescription medication needs maintaining confidential information maintaining controlled medication and required documentation
Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities
Models enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs complaints and issues are successfully resolved within Company guidelines and standards
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy: and demonstrating and assisting others with how to apply these in executing business processes and practices
Ensures compliance with Company and legal policies procedures and regulations for assigned areas by analyzing and interpreting reports implementing and monitoring loss prevention and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans and providing direction and guidance on executing Company programs and strategic initiatives
Maintains confidential information documentation and assigned records as required by Company policies and local State and Federal guidelines
Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders administering immunizations and administering other programs developed by Walmart in compliance with Board of Pharmacy statutesregulations
Quality Patient CareFacility Creates a culture of patient care safety and accuracy Communicates clear expectations regarding quality of care and patient safety Ensures others are held accountable for following standard operating procedures SOP and achieving expected quality and patient safety goals Ensures counseling providing information related to the health service provided occurs on new therapy new items and as requested by patients or required by practice or state regulations including appropriate documentation Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction Promotes reporting and transparency of errors whether actual or patient perceived Writes timely and effective plans of action focused on identification and correction of root cause
Compliance Focused ExecutionFacility Creates and fosters an environment centered on health care compliance execution Actively communicates trains and guides the processes for completion and followup on compliance initiatives to associates within Health Wellness and other associates as applicable to the respective health care business Implements compliance initiatives and priorities and monitors compliance execution by others Ensures appropriate operational execution of billing procedures HIPAA compliance adherence and Standard Operating Procedures SOP Utilizes auditing processes to identify compliance issues and implement processes for improvement

Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience 

Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $98,000.00 - $172,000.00 *This pay range is for a 40 hours/week schedule. Weekly scheduled hours are determined individually and the ranges for different scheduled hours are prorated based on the percentage of 40 hours. E.g., the range for a 36 hours/week schedule, which is 90% of 40 hours, is 90% of the above range. Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in Pharmacy or PharmD degree, or equivalent FPGE (NABP).

Pharmacy license (by job entry date).

Completion of an ACPE Accredited Immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

4600 E. 10TH ST, GREENVILLE, NC 27858-0849, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.