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Customer Service & Support Jobs in Gatlinburg, TN (Now Hiring) — 84 open

Legacy Ventures Hospitality logoLegacy Ventures Hospitality

Night Audit

Gatlinburg, Tennessee, United States · On-site

Entry level$13M raised

Job DetailsJob Location: Holiday Inn Express Gatlinburg (LHP GAT1) - Gatlinburg, TN 37738Position Type: Part TimeJob Category: Hospitality - Hotel Company Overview: We have built our company one person at a time. We unde…

Skills: Night audit, Hotel operations, Accounting, Customer service, PMS

Hilton Grand Vacations logoHilton Grand Vacations

Hiring For Maintenance Technicians- MountainLoft, a Hilton Vacation Club in Gatlinburg, TN

Gatlinburg, Tennessee, United States · On-site

Entry level$6.3B raised

Join Our Maintenance Team at Beautiful MountainLoft, a Hilton Vacation Club Resort in Gatlinburg, TN! Are you a skilled Maintenance Technician looking for a rewarding opportunity in one of the most scenic destinations in…

Skills: Maintenance, Hospitality maintenance, Resort operations, Problem solving, Facility maintenance

Anakeesta logoAnakeesta

Entry Screening Officer

Gatlinburg, Tennessee, United States · On-site

Entry level

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $17.12Job Category: OtherThe Entry Screening Officer is responsible for helping maintain a safe, welcoming, and enjoyable environment for all guests …

Skills: Security screening, Guest services, Communication, Interpersonal skills, Vigilance

Anakeesta logoAnakeesta

Photography Supervisor

Gatlinburg, Tennessee, United States · On-site

Mid level

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $18.32Come be part of something spectacular in the Smokies! Anakeesta is seeking an outgoing people person to join our team as a Photography Supervis…

Skills: Leadership, Sales management, Customer service, Photography, Team management

Ryman Hospitality Properties logoRyman Hospitality Properties

Server - Ole Red Gatlinburg

Gatlinburg, Tennessee, United States · On-site

Entry level$3.3B raised

As a Server in our legendary music and entertainment venues, you'll help create unforgettable dining experiences that celebrate live music and great food. You'll take orders, serve food and drinks, and ensure each table …

Skills: Customer Service, Point of Sale (POS), Cash Handling, Menu Knowledge, Suggestive Selling

The Sports Facilities Companies logoThe Sports Facilities Companies

Strategic Account Manager - Lodging Services (Rocky Top Sports World)

Gatlinburg, Tennessee, United States · On-site

Mid level

STRATEGIC ACCOUNT MANAGER - LODGING SERVICES AwayTeam Travel, LLC LOCATION: Gatlinburg, TN DEPARTMENT: AWAYTEAM TRAVEL REPORTS TO: DIRECTOR OF LODGING STATUS: FULL TIME (EXEMPT) ABOUT THE COMPANY: AwayTeam Travel ("AwayT…

Skills: Account management, Strategic planning, Sales operations, Contract negotiation, Customer service

The Park Vista a DoubleTree by Hilton Hotel - Gatlinburg logoThe Park Vista a DoubleTree by Hilton Hotel - Gatlinburg

Banquet Captain

Gatlinburg, Tennessee, United States · On-site

Entry level

Property Description The Park Vista - A Doubletree by Hilton Hotel is a premier mountain resort located in Gatlinburg, Tennessee, offering a unique and picturesque work environment for job applicants seeking a rewarding …

Skills: Leadership, Communication, Organization, Multitasking, Problem Solving

Hilton Grand Vacations logoHilton Grand Vacations

In House Sales Executive

Gatlinburg, Tennessee, United States · On-site

Mid level$5.5B raised

Embark on an exciting journey with Hilton Grand Vacations, a prestigious leader in the Timeshare Vacation industry. In the beautiful area of Gatlinburg, HGV is dedicated to delivering unparalleled vacation experiences. A…

Skills: Communication, Partnership Skills, Sales, Marketing, Customer Relationship Management

Ryman Hospitality Properties logoRyman Hospitality Properties

Host - Ole Red Gatlinburg

Gatlinburg, Tennessee, United States · On-site

Entry level$3.3B raised

As a Host in our legendary music and entertainment venues, you'll be the first friendly face to welcome our guests into our restaurant and live entertainment venue. You'll greet guests, manage reservations and waitlists,…

Skills: Guest Relations, Reservation Management, Waitlist Management, Interpersonal Communication, Verbal Communication

Holiday Inn Club Vacations logoHoliday Inn Club Vacations

Custodian-Smoky Mountains Resort

Gatlinburg, Tennessee, United States · On-site

Entry level

This position is responsible for the interior and exterior cleaning and sanitizing of all common areas that include offices, pool decks, parking lots, breakrooms, storage locations, and restrooms. Additional responsibili…

Skills: Cleaning, Sanitizing, Trash Removal, Inventory Management, Attention To Detail

Westgate Resorts logoWestgate Resorts

F&B Cashier

Gatlinburg, Tennessee, United States · On-site

$16/hr–$18/hr

Entry level$206M raised

Company Description Starting pay $16.00-$18.00 per hour - plus enjoy Daily Pay, giving you access to your earnings when you need them! Adjacent to Great Smoky Mountains National Park, the most-visited national park in th…

Skills: Cash Handling, POS System Operation, Customer Service, Order Taking, Menu Knowledge

Holiday Inn Club Vacations logoHoliday Inn Club Vacations

Tour Receptionist-Sales Support

Gatlinburg, Tennessee, United States · On-site

Entry level

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality e…

Skills: Computer Skills, Telephone Skills, MS Word, PowerPoint, Excel

US Ghost Adventures logoUS Ghost Adventures

Gatlinburg Tour Guide

Gatlinburg, Tennessee, United States · On-site

$60/hr–$45/hr

Entry level

Love history, true crime, acting, theater or the paranormal? We are hiring confident and engaging Storytellers to lead walking ghost tours through these haunted streets. Lead engaging, historically accurate (but spooky.)…

Skills: Tour Guiding, Public Speaking, Customer Service

Westgate Resorts logoWestgate Resorts

Adventure & Excursion Lead

Gatlinburg, Tennessee, United States · On-site

$20/hr–$22/hr

Mid level$206M raised

Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with…

Skills: Tour Leadership, Guest Experience Management, Staff Supervision, Safety Compliance, Public Speaking

Westgate Resorts logoWestgate Resorts

Waterpark Supervisor

Gatlinburg, Tennessee, United States · On-site

Mid level$206M raised

Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with…

Skills: Aquatic Management, Staff Supervision, Conflict Resolution, Performance Management, Training And Development

The Park Vista a DoubleTree by Hilton Hotel - Gatlinburg logoThe Park Vista a DoubleTree by Hilton Hotel - Gatlinburg

Night Auditor - 3rd Shift/Overnight

Gatlinburg, Tennessee, United States · On-site

Entry level

Property Description The Park Vista - A Doubletree by Hilton Hotel is a premier mountain resort located in Gatlinburg, Tennessee, offering a unique and picturesque work environment for job applicants seeking a rewarding …

Skills: Cash Handling, Night Audit, Guest Relations, Problem Solving, Multitasking

Westgate Resorts logoWestgate Resorts

Housekeeping Runner

Gatlinburg, Tennessee, United States · On-site

Entry level$206M raised

Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with…

Skills: Customer Service, Communication Skills, Attention To Detail, Time Management, Organization

Holiday Inn Club Vacations logoHoliday Inn Club Vacations

Custodian-Smoky Mountains Resort

Gatlinburg, Tennessee, United States · On-site

Entry level

This position is responsible for the interior and exterior cleaning and sanitizing of all common areas that include offices, pool decks, parking lots, breakrooms, storage locations, and restrooms. Additional responsibili…

Skills: Cleaning, Sanitizing, Trash Removal, Inventory Management, Attention To Detail

Hilton Grand Vacations logoHilton Grand Vacations

Concierge Activities

Gatlinburg, Tennessee, United States · On-site

Entry level$5.5B raised

A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to: Welcome our guests for check in Sell tickets to enhance the guest experience while…

Skills: Customer Service, Guest Check-in, Sales, Scheduling, Computer Literacy

Anakeesta logoAnakeesta

Ride Operator

Gatlinburg, Tennessee, United States · On-site

Entry level

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $16.00Enthusiastic thrill seekers wanted! If adrenaline is your vibe, this role is for you. Imagine a rewarding job, working with the nicest people, …

Skills: Guest Safety, Customer Engagement, Ride Operation, Routine Maintenance, Safety Monitoring

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Showing 1–20 of 84

Legacy Ventures Hospitality logo

Night Audit

Legacy Ventures Hospitality

Gatlinburg, Tennessee, United States • On-site

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Entry level

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  • Part-time
  • Posted 2d ago
  • Apply by Sep 5
  • ~40 hrs/week

Responsibilities

The Night Auditor oversees overnight hotel operations, processes financial reports, and balances daily transactions. They also provide prompt guest service, manage reservations, and ensure a safe environment during the third shift.

Requirements

Candidates must be able to operate hotel systems including PMS and PBX while adhering to cash handling and safety protocols. Strong communication skills and the ability to handle guest inquiries and emergencies professionally are required.

Full job description

Job DetailsJob Location: Holiday Inn Express Gatlinburg (LHP GAT1) - Gatlinburg, TN 37738Position Type: Part TimeJob Category: Hospitality - Hotel

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours.

Qualifications

Key Responsibilities

Process night audit reports and balance daily hotel operations in a timely and accurate manner.
Deliver prompt, courteous service to guests.
Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
Monitor guest accounts, review credit activity, and take necessary action.
Adhere to cash handling policies and procedures
Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
Complete all tasks outlined in the night shift checklist.
Maintain a clean, professional appearance and organized work area.
Stay informed about the hotel’s surrounding area to assist guests.
Ensure guest confidentiality and handle sensitive information discreetly.
Foster a positive and professional environment with guests and team members.

Related keywords

Night AuditHospitalityHotel OperationsPMSPBXCash HandlingGuest ServicesAccountingReservationsUpsellingThird ShiftFront DeskSafety ProtocolsClerical

About Legacy Ventures Hospitality

LinkedInVisit site
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
12,849
Total funding
$13M

Legacy Ventures responds thoughtfully to the built environment. We are innovators who use our multi-disciplined approach to create timeless places – be they hotels, restaurants, new developments or something completely new. We deliver exceptional customer experiences through an engaged and passionate team, yielding measurably better results for owners, partners and investors. Legacy Ventures is a unique enterprise: we believe that in order to maximize the investment value for our owners, clients and stakeholders, we must invest in our team members. Our superior results begin by hiring and training good people, then by supporting and retaining them. We utilize a workstyle development program and executive coaching for all managers to build cohesive teams and to promote opportunities for growth and leadership. Join our team: https://lvmgt.com/careers/

Offices: 300 Marietta St NW, Atlanta, Georgia, US

Design and ConstructionDevelopmentHotel OperationsRestaurant ManagementRetailParkingand Asset ManagementHospitalityHotelRestaurants
View all jobs at Legacy Ventures Hospitality

Frequently asked questions

How many Customer Service & Support jobs are open in Gatlinburg, TN right now?

There are currently 84 open customer service & support positions in Gatlinburg, TN listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Gatlinburg, TN?

Companies currently hiring include Westgate Resorts, Anakeesta, Hilton Grand Vacations, Ripley's Believe It or Not! World Entertainment, The Copper Cellar Family of Restaurants, among others. Browse the listings above to see every active employer.

How do I apply for Customer Service & Support jobs in Gatlinburg, TN?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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