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The Senior Technical Application Engineer leads day-to-day operations in promoting sales, securing orders, and providing technical product support to customers and branches. They are responsible for conducting product application assessments, troubleshooting in the field, and developing training strategies for technical product lines.
Requirements
Candidates must possess a bachelor's degree in a technical or engineering field or equivalent experience. A minimum of 5 years of experience in the technical and business aspects of the focus area is required.
Full job description
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Pewaukee, WI
Application Deadline: August 12, 2026
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
The Senior Technical Application Engineer leads the day-to-day operations in promoting sales, securing orders, and providing quality service to our customers. Regularly provides proactive, quality service to our customers on product and system applications. Provides technical product support for branches and customers, evaluates new products, and makes recommendations on stock levels. Provides field trouble shooting assistance, assists customers with field projects, contributes to all aspects of customer training, and conducts product application assessments.
Responsibilities
Essential Functions
Responsible for Center of Excellence based on area of focus.
Responsible for internal and external training strategy based on one or more focus area.
Mentors new hires and helps coworkers learn the position.
Provides technical, specific, or specialized product support for branches and customers.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Contributes to planning and sale of Border States’ technical products and services and supports the promotion of Border States’ agency and distribution lines.
Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product specifications.
Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
Provides continuous contact and interaction with customers’ engineering staff and consultants.
Maintains an in-depth understanding of the assigned product areas.
Works with a broad range of products and services.
Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Leads training on new and existing technical product lines and applications in the specified product areas.
Provides field trouble shooting assistance, training, and information/documentation support.
Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
Performs product updates and new product launches of branches and customers as required.
Non-essential Functions
Attends and assists with trade shows and training programs as needed.
Provides technical training and presentations for Border States personnel internal as well as external customers.
Ensures existing product demos are functional condition.
Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
Familiar with all relevant SAP processes to support order entry and management.
Qualifications
Bachelors technical or engineering degree or equivalent experience required.
5 years of experience with technical and business aspects of the focus area required.
Knowledge and technical competence in understanding of electrical utility distribution and transmission systems preferred.
Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Access, and PowerPoint), internet, email, and SAP software preferred.
Skills and Abilities
Excellent customer service skills including being competent, accurate, responsive, and engaged.
Excellent interpersonal, written, and verbal communication and customer service skills preferred.
Ability to effectively plan, organize, and present.
Excellent attention to detail and organizational skills.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
Lift from Waist:
< than 10 lbs. - Occasionally
10 to 25 lbs. - Occasionally
26 to 50 lbs. - Occasionally
51 to 75 lbs. - Occasionally
75 to 100 lbs. - Occasionally
100+ lbs. - Not at all
Lift from Floor:
< than 10 lbs. - Occasionally
10 to 25 lbs. - Occasionally
26 to 50 lbs. - Occasionally
51 to 75 lbs. - Occasionally
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Carried for Distance:
< than 10 lbs. - Not at all
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
Sitting (a continuous period of being seated) - Frequently
Standing (for sustained periods of time) - Frequently
Walking (moving about on foot to accomplish tasks) - Continuously
Bending/stooping (downward and forward) - Not at all
Crawling (moving about on hands and knees or hands and feet) - Not at all
Climbing/Walking Stairs (ascending or descending) - Occasionally
Reaching (extending arms in any direction) - Occasionally
Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
Balancing (maintaining body equilibrium to prevent falling) - Frequently
Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Occasionally
Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Not at all
Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
Grasping (Applying pressure to an object with the fingers and palm) - Frequently
Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Occasionally
Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
Driving (the control and operation of a motor vehicle) - Occasionally
Desk work (work usually performed at a desk) - Continuously
Use of a computer - Continuously
Use of a telephone - Frequently
Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
Exposure (to adverse weather & temperature conditions) - Continuously
Travel (travel needed to perform job duties) - Frequently
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accomodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.
Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards Border States employee-owners are competent, accurate, responsive, and engaged .
Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
Criminal background check (required for all positions)
Motor Vehicle Record (MVR) check (required for positions involving driving)
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Border States is the sixth largest electrical distributor in the United States, providing innovative supply chain products and services to the construction, industrial and utility markets. We're a 100 percent employee-owned company made up of approximately 2,900 employees spread throughout our Branch Support Center in Fargo, ND, as well as more than 100 branch locations across the country.
Offices: 2400 38th St S, Fargo, North Dakota 58104, US
Supply Chain Solutionsinventory managementlogisticscost savingsapplication of technologyinnovationproduct application expertiseand automationElectronicsLogistics
How many Customer Service & Support jobs are open in Fargo, ND right now?
There are currently 802 open customer service & support positions in Fargo, ND listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fargo, ND?
Companies currently hiring include Sanford Health, Domino's, Goldmark Property Management, Kwik Trip, Inc., Coborn's, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fargo, ND?
Yes — 55 of the 802 open customer service & support positions offer remote or hybrid work (39 remote, 16 hybrid).
How do I apply for Customer Service & Support jobs in Fargo, ND?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.