At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a t…
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$17/hr–$18/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Basic Life Insurance, Optional Family Life Insurance, 401(k) With Company Match
Posted 28d ago
~40 hrs/week
Responsibilities
Supervise daily shift activities and motivate a team of baristas to ensure superior service and drink quality. Support store operations through administrative duties, staff training, and the implementation of safety programs.
Requirements
Previous supervisory experience in a fast-paced food and beverage environment is preferred. Candidates must be able to perform physical tasks including lifting up to 50 pounds and standing for extended periods.
Full job description
At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading!
WHAT YOU’LL DO
As a Team Lead (Shift Supervisor), you'll better people’s days by supervising the daily activities of shifts and supporting a dynamic team of incredible people. Team Leads motivate and inspire our team members and set the bar for superior service and drink quality, all while contributing to a welcoming environment. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.
Play to your team’s strengths by putting the right people in the right places at the right times.
Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
Develop strong relationships with customers and the local community.
Assess the performance of your team members, including service and drink quality.
Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
Support promotions and new hires through in-store training.
Help your Store Leader in executing operations and administrative duties.
Be a key leader in implementing and maintaining Philz safety programs.
WHAT YOU’LL NEED
We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Previous supervisory experience in a fast-paced food and beverage environment is preferred. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to:
Operate a variety of machines, tools, and equipment
Visual acuity to make general observations in regards to safety and accuracy of work
Remain in a stationary position for a minimum of 3 hours
Stand, walk, stoop, and kneel
Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
Grasp, finger, and reach
Express or exchange information by means of the spoken word
**Compensation & Benefits
A reasonable estimate of the starting base hourly rate for this role is $18.29 to $20.29. Team Members also participate in a tip pool and may earn an average of $6.00 additional per hour.
When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, commuter benefits, mental health support, holiday pay, Vacation & Sick Time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!
Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.
It all started with a dream to create a really great cup of coffee personalized for you...
Philz Coffee is a California-based coffee company that attracts people who are passionate - about life, about others, about the communities they live and work in...and about coffee!
Our core values:
Put the customer experience first
Our customers are our top priority. If we put people first, we cannot fail.
Be quality driven and progress focused
Be proud of your work. Be committed to doing the very best with passion and focus.
Be kind and keep it real
We are kind-hearted, positive, humble, and human. Be yourself. Be sincere. A genuine connection will outperform formality.
We make sure that every Philz is a fun, creative and vibrant workplace. A spot where you can be yourself, dress the way you want, and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community.
Offices: 680 85th Ave, Oakland, California 94621, US · 399 Golden Gate Ave., San Francisco, CA 94102, US · 201 Berry St., San Francisco, CA 94158, US · 118 Paseo de San Antonio, San Jose, CA 95112, US · 3191 Middlefield Rd, Palo Alto, CA 94303, US
Coffee Made One Cup At A TimeVoted one of the best coffee shops in the US by DelishVoted one of the coolest coffee shops in the US by Zagat/Huffington PostVoted best coffee in San Francisco by SF WeeklyPour OverCoffee BlendsBettering Daysand HospitalityCoffeeRestaurants
How many Customer Service & Support jobs are open in Evanston, IL right now?
There are currently 146 open customer service & support positions in Evanston, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Evanston, IL?
Companies currently hiring include Compass Group, Domino's, Nevada System of Higher Education, Aramark Healthcare+, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Evanston, IL?
Yes — 6 of the 146 open customer service & support positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Evanston, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.