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Clio
Customer Success Manager, EMEA
Dublin, Leinster, Ireland · Hybrid
Mid level$2.1B raised
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Full-time
Holiday increase with years of service, Gym membership contribution, Birthday day off, Volunteering day, Annual social events, Travel club discounts
Posted 4d ago
~40 hrs/week
Responsibilities
The Event Manager is responsible for managing conferences, events, and incentive groups from conception through to final account reconciliation. Key duties include designing proposals, overseeing logistics, managing budgets, and cultivating strong client and supplier relationships.
Requirements
Candidates should have experience in tourism, operations, or event management along with strong communication and negotiation skills. Proficiency in CRM systems and Microsoft Office is required, as well as the ability to work under pressure and multitask.
Full job description
We are looking for a passionate and dynamic Event Manager with French to join our team in Dublin. In this role, you will be responsible for managing Conferences, Events & Incentive groups from conception through to operations and final account reconciliation. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities:
As an Event Manager with French at Tour Partner Group, your key responsibilities will include:
Project Planning & Management:
Designing, creating, and costing proposals for clients, including responding to RFPs in a timely manner
Maintaining project timelines and coordinating all aspects of the project
Identifying and mitigating risks, ensuring compliance with industry standards and implementing emergency plans
Tracking project performance to meet Personal Development Reviews (PDRs), targets, and KPIs
Operations & Logistics:
Drawing up and updating operational itineraries, ensuring all services are booked as per the client’s programme and budget
Overseeing event logistics to ensure smooth execution, including site inspections and fam trips
Managing all operational and administrative duties for efficient event delivery
Travel as necessary for site inspections and live events, both nationally and internationally
Some evening and weekend work may be required
Budget & Financial Management:
Managing event budgets, including rate negotiation with suppliers to ensure competitive pricing
Handling full cost tracking and financial reconciliation for assigned events
Processing invoices for suppliers and clients
Supplier & Client Relations:
Cultivating strong client relationships to ensure high customer satisfaction
Negotiating contracts and maintaining relationships with suppliers to secure the best deals
Representing the company at industry events, networking forums, and trade associations
Sustainability & Innovation:
Staying up to date with domestic venues and activities
Promoting and integrating sustainable practices within event operations
Your profile: Skills & Experience
We are looking for an individual with the following skills and qualifications:
Experience in tourism, operations, or event management
Ability to take full ownership for specific tasks and assigned responsibilities
Strong communication and negotiation skills
Ability to work under pressure and multitask in a fast-paced environment
High level of proficiency in CRM systems and Microsoft Office
Willingness to be flexible and adaptable
Demonstrated keen attention to detail
Be a team player and have a genuine, enthusiastic and approachable attitude.
Adhere to all deadlines
Be resourceful and creative when faced with obstacles
Ability to be resourceful and think creatively to resolve problems
What we offer
At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:
A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
Familiarisation trips to enhance your first-hand knowledge of our destinations.
A holiday increase with years of service, up to 25 days.
A contribution towards gym membership to promote well-being.
An extra day off on your birthday, because celebrating is important!
One volunteering day per year to support a cause you’re passionate about.
Annual social events to celebrate our shared successes.
TPG Travel Club discounts to explore our destinations in your free time.
The opportunity to become a Value Champion.
A structured development programme with on-the-job training, ensuring you reach your full potential.
A collaborative and supportive team culture where every member is valued.
Opportunities for career progression, moving into new roles within the company.
Additional Information
High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
Work Location: This position is based in Dublin, Ireland with the possibility of hybrid working depending on the role.
Our Values
At Tour Partner Group, our values guide everything we do:
Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.
Tour Partner Group is a group of leading B2B DMCs for the UK, Ireland, the Nordics and Baltics. We bring together more than 500 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. With offices in London, Edinburgh, Dublin, and Copenhagen, we proudly serve as destination specialists, uniquely positioned within the regions we promote. Count on us as your ideal partner in crafting European tours for the travel business. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Offices: 66-68 College Road, Hygeia Building, London, HA1 1BE, GB · Bracken Court, Bracken Road, Sandyford, Dublin 18, IE · Hans Edvard Teglers Vej, Charlottenlund, Capital Region 2920, DK · Carrer de Monsenyor Palmer, 1, Palma, Balearic Islands 07014, ES
Incoming Tour OperatorDestination ManagementIndividual TravelGroup TravelIrelandFITUKand DenmarkTourism
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