Dubai, Dubai, United Arab Emirates · On-site
About ClearGrid ClearGrid is an AI-driven fintech transforming debt collection and resolution across the UAE and Saudi Arabia. We pair a licensed collections agency with Command, our platform that lets lenders run compli…
Skills: Lifecycle Management, Campaign Management, Automation Platforms, B2B SaaS, Fintech
Dubai, Dubai, United Arab Emirates · On-site
Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people t…
Skills: Sales techniques, Customer service, Product knowledge, Up-selling, Cross-selling
Dubai, Dubai, United Arab Emirates · On-site
Specific Responsibilities for this Role Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle telephone inquiries from patients and provide infor…
Skills: Patient administration, Appointment management, Medical insurance processing, Billing and invoicing, Cash handling
IHG Hotels & ResortsDubai, Dubai, United Arab Emirates · On-site
About us At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxi…
Skills: Guest service, Team leadership, Problem solving, Communication, Operations management
Dubai, Dubai, United Arab Emirates · On-site
Key Accountabilities Managing Patient Experience Specific Responsibilities for this Role Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle te…
Skills: Patient Experience Management, Appointment Scheduling, Medical Billing, Insurance Verification, Data Entry
Dubai, Dubai, United Arab Emirates · On-site
Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the …
Skills: Spa management, Leadership, Guest service, Revenue management, Staff training
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Inside Sales, Telesales, CRM, Lead Qualification, Sales Cycle Management
Dubai, Dubai, United Arab Emirates · On-site
Property Finder Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing technolog…
Skills: Inside sales, Outbound calling, Lead qualification, Consultative selling, Negotiation
Dubai, Dubai, United Arab Emirates · Hybrid
Overview Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six c…
Skills: Trade support, Commodity markets, Financial markets, Trade lifecycle, Client servicing
Dubai, Dubai, United Arab Emirates · On-site
Role : Relationship Manager- Priority Banking Location : Dubai Role Purpose: To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a …
Skills: Relationship management, Wealth management, Financial analysis, Sales, Cross-selling
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Business development, Sales, Networking, Client acquisition, Negotiation
Dubai, Dubai, United Arab Emirates · Hybrid
INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a …
Skills: CRM strategy, Salesforce, PowerBI, Looker, Data analysis
Dubai, Dubai, United Arab Emirates · Hybrid
INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a …
Skills: CRM strategy, Salesforce, PowerBI, Looker, Data analysis
Dubai, Dubai, United Arab Emirates · On-site
Company Description As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, Iraq, Bahrain, Oman, Qatar, Jordan and U…
Skills: Customer Experience, Data Analytics, NPS, SQL, Excel
Marriott International Hotels, Inc.Dubai, Dubai, United Arab Emirates · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Skills: Customer Service, Communication, Food And Beverage Service, Table Setting, Kitchen Coordination
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: B2B Sales, Account Management, Lead Generation, Cold Calling, Negotiation
Dubai, Dubai, United Arab Emirates · On-site
The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction…
Skills: Fintech, Payments, Customer success, Leadership, Payment gateways
Dubai, Dubai, United Arab Emirates · On-site
The Head of Customer Support will be responsible for building and leading a world-class customer support and success function within our fintech payments ecosystem. This role is critical in ensuring customer satisfaction…
Skills: Fintech, Payments, Customer success, Leadership, Stakeholder management
Dubai, Dubai, United Arab Emirates · On-site
Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A to…
Skills: Front Office Operations, Team Leadership, Guest Relations, Conflict Resolution, Opera Property Management System
Marriott International Hotels, Inc.Dubai, Dubai, United Arab Emirates · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team leadership, Staff training, Inventory management, Customer service, Conflict resolution
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You will own the end-to-end configuration, execution, and optimization of client journey strategies within the Command platform. This includes managing client-facing demos, ensuring compliance, and driving revenue growth through effective campaign orchestration.
The ideal candidate has 6 to 8 years of experience in a fast-moving tech environment, preferably within B2B SaaS or fintech. You must be tech-native, fluent in English and Arabic, and capable of balancing hands-on technical configuration with senior-level client communication.
ClearGrid is an AI-driven fintech transforming debt collection and resolution across the UAE and Saudi Arabia. We pair a licensed collections agency with Command, our platform that lets lenders run compliant, first-party collections, and we are building this category from the ground up in a market where it barely exists yet.
Journey is a specific product feature within Command. It is where a client's entire outbound contact strategy is configured and run: a Journey decides which borrowers are contacted, when, on which channel (AI voice, SMS, email), and with which treatment, based on deal stage, prior call outcomes, and compliance guardrails. In short, the Journey feature is the engine that turns a client's collections strategy into automated, compliant action on Command.
This role exists to own the Journey feature end to end for every client on Command: building each client's Journeys correctly, keeping them sharp as the product evolves, catching problems fast, and continuously finding ways to make them collect more. This is a dynamic role. Particularly in the earlier stages, you may also be asked to support wider work across the department that is not specific to Journeys or Command, such as client demos and reactive client requests, as priorities shift.
The Journey feature, end to end: designing, building, configuring, and continuously optimizing each client's Journeys, including segmentation, deal-stage routing, channel orchestration across AI voice, SMS and email, redial logic, promise-to-pay and broken-promise flows, and compliance guardrails.
Journey execution for every Proof of Value: you are the person who builds and runs the Journeys a POV is judged on.
Post-live ownership: maintaining and iterating live Journeys as the product and client needs change, and graduating clients toward self-serve using tools such as Journey GPT.
Revenue growth through Journeys: spotting gaps and upsell levers in a client's setup (for example new agents, or added channels such as SMS and email to grow billable engagement), and stopping revenue leakage from Journeys that are inefficient or not triggering correctly.
An early-warning system for Journey failures: for example AI calls or messages not firing, or gateway issues.
The relationship with Conversation Design and QA: when a Journey runs but the conversations are not producing outcomes, you drive the prompt and flow fixes, and you own Journey reviews and sign-off with QA.
The client-facing side of Journeys: translating what a client wants into Journey configuration, running Journey demos, and presenting the work directly to client teams, on site and in person.
Broader Command adoption: beyond the Journey feature, helping clients adopt and get more value from other parts of Command (such as reporting, campaigns, the dialer, and CRM) as their needs grow.
6 to 8 years in a fast-moving, tech-forward environment; B2B SaaS background preferred, with fintech and AI exposure a strong plus.
Genuinely tech-native: you live across a wide suite of software tools every day and pick up new, unfamiliar tools quickly on your own. This is a core requirement, not a nice-to-have.
A rare combination of hands-on and client-facing: you can build and optimise the configuration yourself, and you are equally comfortable presenting it to a senior client audience.
Hands-on experience with campaign or automation platforms (e.g., Braze, Iterable, HubSpot, Salesforce Marketing Cloud, or similar)
Fluent in English and Arabic.
A true self-starter with very high ownership.
Comfortable operating on an evolving product: you can carry performance targets while the product is still being built, and turn ambiguity into a plan.
Based in Dubai (or able to relocate) and willing to travel regionally.
Domain exposure to collections, lending, or fintech is a plus; if not, the ability to ramp on a complex product and industry quickly is essential.
Debt Resolution Platform Powered by AI
ClearGrid is reshaping debt resolution with AI-driven, customer-first solutions. We empower lenders to maximize recovery while giving borrowers tailored, flexible options that prioritize financial stability and trust. Committed to transparency and regulatory compliance, ClearGrid is the go-to digital platform for smart, efficient debt collection in today’s fast-evolving financial landscape.
Offices: Dubai, AE
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
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