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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Paid Training, Paid Holidays
Posted 1d ago
~40 hrs/week
Remote in United States
Responsibilities
Provide support to Federal Student Aid borrowers by answering routine loan servicing questions via phone, email, or chat. Ensure the protection of personally identifiable information while navigating internal systems.
Requirements
Requires a high school diploma and U.S. citizenship, with a preference for six months of customer service experience. Candidates must have a secure home office with specific minimum internet speeds and no delinquency on federal student loans.
Full job description
Description
Remote Customer Service Representative – Federal Student Loan Support
PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Customer Service Phone team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we’d love to meet you!
Compensation
Competitive starting pay of $17 per hour, plus an additional $5.09 per hour in Health & Welfare benefits. Employees enjoy a total compensation package valued at more than $22.09 per hour, along with paid holidays, paid sick leave, medical, dental, and vision insurance, and a 401(k) retirement plan.
Job Summary
Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you’ll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).
Benefits
Medical, dental, and vision insurance.
401(k) with company match.
Paid training.
Paid holidays.
Paid sick leave.
Career advancement opportunities.
Work-from-home flexibility.
Requirements
Minimum Qualifications
High school diploma or equivalent.
Minimum six months of customer service experience preferred.
Strong verbal and written communication skills.
Basic computer proficiency, including Microsoft Office and web-based applications.
Ability to work independently in a remote environment.
Ability to pass required background screening and employment verification.
Preferred Qualifications
Prior call center experience.
Federal student aid, financial services, banking, healthcare, or government contract experience.
Experience supporting federal or state government programs.
Additional Requirements Per Client
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Must adhere to policies related to protecting personally identifiable information.
Must have the ability to write using proper grammar and punctuation.
May be required to work scheduled holidays, overtime, and Saturdays.
Must be able to navigate Microsoft Excel spreadsheets.
Home Office Requirements
Private and secure workspace from home.
Internet service with sufficient speed for multiple users without latency or lag.
Minimum hard-wire internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5 Mbps (10 Mbps preferred).
Related keywords
Federal Student AidLoan ServicingCall CenterRemote WorkSCACustomer Service RepresentativePII ProtectionFinancial ServicesGovernment Contract
Women-Owned Domestic Contact Center & Business Process Outsourcing Solutions for Government & Commercial Organizations
Industry
Financial Services
Company size
51-200 employees
Founded
2018
Headquarters
Buffalo Grove , Il
LinkedIn followers
60
PMC Integrity is a trusted U.S.-based provider of Contact Center and Business Process Outsourcing solutions, helping government and commercial organizations improve customer experience, streamline operations, and scale with confidence.
How many Customer Service & Support jobs are open in Des Moines, IA right now?
There are currently 603 open customer service & support positions in Des Moines, IA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Des Moines, IA?
Companies currently hiring include Hy-Vee, Inc., St. Peter's Health Partners, Taco Johns, unity point health, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Des Moines, IA?
Yes — 82 of the 603 open customer service & support positions offer remote or hybrid work (51 remote, 31 hybrid).
How do I apply for Customer Service & Support jobs in Des Moines, IA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.