EAGLE Certification Group is seeking a highly organized and detail-oriented Certification Support Specialist to join our Client Services team. In this role, you'll help keep the certification process organized, accurate,…
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$16/hr–$22/hr
Full-time
Competitive pay, Medical insurance, Dental insurance, Vision insurance, 401(k) plan, Paid time off
Posted 9d ago
~40 hrs/week
Responsibilities
The Certification Support Specialist maintains accurate client and audit records while preparing necessary certification documentation. They also track project deadlines and coordinate communication between clients, auditors, and internal teams to ensure administrative efficiency.
Requirements
Candidates should possess strong administrative and organizational skills with a high level of attention to detail. Proficiency in Microsoft Office and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.
Full job description
EAGLE Certification Group is seeking a highly organized and detail-oriented Certification Support Specialist to join our Client Services team. In this role, you'll help keep the certification process organized, accurate, and on schedule by maintaining client and audit records, preparing documentation, tracking deadlines, and coordinating with clients, auditors, and internal teams.
This is an excellent opportunity for someone who enjoys organization, problem-solving, customer service, and working with detailed information. Prior certification or food safety experience is not required-we'll provide the training you need to learn our processes, systems, and certification requirements.
About EAGLE
At EAGLE Certification Group, we're more than an auditing services company. We're a certified woman-owned business built around three core principles: Service, Integrity, and Value.
We believe our people are our greatest asset. At EAGLE, employees are encouraged to contribute ideas, develop their skills, pursue their professional goals, and build meaningful careers while maintaining a healthy work-life balance.
Our collaborative culture, which we call "The EAGLE Way," emphasizes teamwork, accountability, exceptional customer service, and continuous improvement.
What You'll Do
Maintain accurate and up-to-date client, audit, and certification records within EAGLE's management system.
Prepare and distribute audit paperwork, reports, templates, and other certification documentation.
Track certification activities, documentation requirements, assignments, and deadlines to help keep projects on schedule.
Review records for completeness and accuracy, identify missing or inconsistent information, and coordinate appropriate follow-up.
Communicate with clients, auditors, and internal team members to obtain required information and resolve administrative questions.
Support clients throughout the certification lifecycle by coordinating documentation, activities, and administrative requirements.
Assist with the administrative management of auditor expenses and information needed to support accurate customer invoicing.
Maintain auditor qualification, training, and competency records.
Respond to client and auditor inquiries promptly, professionally, and accurately, involving the appropriate EAGLE team member when additional expertise is needed.
Follow established procedures and quality requirements while developing knowledge of applicable ISO, food safety, regulatory, accreditation, and certification requirements.
Identify opportunities to improve administrative processes, documentation, and customer service.
What You'll Bring
We're looking for someone who is dependable, organized, responsive, and comfortable managing details. You will be successful in this role if you:
Have strong administrative and organizational skills with exceptional attention to detail.
Can manage multiple priorities, assignments, and deadlines in a fast-paced, process-driven environment.
Are comfortable entering, reviewing, maintaining, and retrieving information in databases or other management systems.
Naturally notice missing, inconsistent, or inaccurate information and take initiative to resolve it.
Communicate clearly, professionally, and concisely with customers, auditors, and coworkers.
Have strong written and verbal communication skills.
Are proficient with Microsoft Office and comfortable learning new software and systems.
Can work independently while contributing effectively to a collaborative team.
Take ownership of follow-up and understand the importance of meeting deadlines.
Handle confidential and business-sensitive information with professionalism and discretion.
Are committed to accuracy, quality, continuous improvement, and exceptional customer service.
Are eager to learn new regulatory, accreditation, certification, and compliance requirements.
Preferred Experience
The following experience is helpful but not required:
Experience with ISO standards or certification programs.
Food safety industry or certification experience.
Familiarity with SQF, FSSC 22000, or similar food safety programs.
Experience working with audit, certification, compliance, or quality management systems.
Basic understanding of business accounting, expenses, or customer invoicing.
Don't have certification-industry experience? That's okay. Strong administrative, customer service, project coordination, documentation, or database experience can provide an excellent foundation for this position. EAGLE will provide training on our certification processes and requirements.
What a Typical Day Looks Like
You'll spend much of your day balancing several types of work: reviewing and entering information, preparing certification documentation, responding to emails and questions, coordinating with auditors and clients, and tracking deadlines and outstanding requirements.
The work requires both precision and responsiveness. You may be focused on a detailed record one moment and then need to shift priorities to respond to a client or auditor. The ability to stay organized, communicate clearly, and follow through is essential.
What We Offer
EAGLE is committed to supporting both professional growth and a healthy work-life balance.
Our benefits and perks include:
Competitive pay
Medical, dental, and vision insurance
401(k) plan with a company annual contribution
Paid time off
Bereavement leave
Volunteer time off
10 paid holidays
Cell phone reimbursement
Hybrid and in-office work options
Company-paid parking
Training, development, and career-growth opportunities
Flexible business-casual/casual work environment
Staff appreciation events
Work-Life Balance
We recognize that our employees have important responsibilities outside of work. EAGLE strives to create a healthy work-life balance and supports the roles our people play within their families and communities.
Join The EAGLE Way
If you're someone who takes pride in getting the details right, enjoys helping others, and wants to develop expertise in a specialized industry, we'd love to hear from you.
At EAGLE, you'll have the opportunity to build valuable knowledge, contribute to a collaborative team, and make a meaningful impact on the experience of our clients and auditors.
Service. Integrity. Value. That's The EAGLE Way.
Equal Opportunity Employer
EAGLE Certification Group is an equal opportunity employer. We select, place, train, and promote qualified individuals based on relevant factors including work quality, attitude, skills, and experience. EAGLE provides equal employment opportunities without discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable law.
Equal employment opportunity applies to all EAGLE activities, including recruiting, hiring, training, transfers, promotions, compensation, and benefits.
Accredited Certification Body for conformity assessment, providing independent and impartial audits.
Industry
International Trade and Development
Company size
11-50 employees
Founded
1994
Headquarters
Dayton, Ohio
LinkedIn followers
6,144
Since 1994, EAGLE has built an excellent reputation by providing third party auditing services that are objective and value-added. Based in Dayton Ohio, US, our competent, industry-experienced auditors are well versed in helping our clients assure their quality, environmental, health and safety or food safety management systems are robust and effective. We hold thousands of active certificates, utilize over 150 competent auditors and serve over 20 countries. We are proud to see those numbers grow year after year.
Offices: 220 E Monument Ave, Suite 510, Dayton, Ohio 45402, US
How many Customer Service & Support jobs are open in Dayton, OH right now?
There are currently 778 open customer service & support positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dayton, OH?
Companies currently hiring include Domino's, Life Time Inc., Symmetry Financial Group, Premier Health Partners, Logan Services A/C, Heat & Plumbing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dayton, OH?
Yes — 84 of the 778 open customer service & support positions offer remote or hybrid work (55 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.