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The role focuses on conducting outbound cold calls to motivate members to engage with their healthcare benefits and schedule appointments. It also involves managing complex member cases and coordinating care between providers and insurance companies.
Requires over 4 years of customer service experience, including at least 2 years in a healthcare contact center or sales case management environment. Candidates must demonstrate strong persuasion skills and a working knowledge of HIPAA compliance.
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
JOB OVERVIEW
As a Member Engagement Advocate, you will serve as a trusted resource for members navigating the complexity of the healthcare system. The predominant amount of your work will center on outbound cold calling — but this role carries a meaningful sales dimension. You will be responsible for not only informing members of their Lantern benefits but actively engaging, persuading, and motivating them to take action toward their care — converting member conversations into scheduled appointments and completed care journeys. This role also carries greater responsibility in case management and administrative coordination — managing complex member situations through appointment coordination. You will work closely with healthcare providers, insurance companies, and internal teams to ensure members receive timely, accurate, and empathetic support throughout their healthcare journey. This role requires a highly organized, persuasive, and experienced professional who can manage a higher volume of complex cases with minimal oversight.
Location: Dallas, TX - Full-time onsite
Compensation Details: Starting at $26.50 an hour + competitive monthly bonus program
Shift Schedule: Shifts are 8:00am-4:30pm Central Time, Monday-Friday
Member Engagement & Outbound Calling
Case Management & Administrative Coordination
Quality, Compliance & Documentation
Team Contribution & Collaboration
Benefits:
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
The Specialty Care Platform
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation’s largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Offices: 2100 Ross Avenue, Suite 1900, Dallas, TX 75201, US
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