Sign on Bonus up to $5,000 Position Summary: Responsible for the collection of blood and other specimens from all patient populations using prescribed procedures with accuracy, skill, professionalism and superb customer …
Skills: Phlebotomy, Specimen collection, Patient identification, Laboratory procedures, Customer service
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Patient Service Specialist - Medical Oncology - Full Time
Cortland, New York, United States · On-site
$17/hr–$23/hr
Entry level
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$17/hr–$24/hr
Full-time
high school, professional certificate
Sign on bonus
Posted 13h ago
~40 hrs/week
Responsibilities
The phlebotomist is responsible for the accurate collection, labeling, and processing of blood and other specimens from patients of all ages. They also manage patient registration, order entry, and ensure the safe transport of laboratory samples while maintaining high standards of customer service.
Requirements
Candidates must have a high school diploma or equivalent and possess a valid driver's license. Completion of a phlebotomy training program or equivalent clinical experience is preferred, along with strong computer navigation skills.
Full job description
Sign on Bonus up to $5,000
Position Summary:
Responsible for the collection of blood and other specimens from all patient populations using prescribed procedures with accuracy, skill, professionalism and superb customer service. Duties may require on and off‐site phlebotomy, specimen transport and specimen delivery duties. Other specialized duties including patient registration, patient lab order management, processing specimens for testing, blood study kit handling, and lab order entry.
Education, License & Cert:
High school graduate or equivalent required.
Completion of phlebotomy training program or equivalent experience is preferred.
Computer literacy and navigation skills throughout various systems.
Valid driver’s license required.
Experience:
Phlebotomy experience in a clinical laboratory setting or completion of phlebotomy training at vocational or other training center is preferred. Other requirements include excellent interpersonal skills and computer competency.
Essential Functions:
Primary customer service representative / liaison for the laboratory.
Provides patients and other customers with necessary collection instructions, per department standards and helps ensure the proper execution of these instructions.
Verifies patient identification according to SOP (Standard Operating Procedures), always ensuring the correct identification of patients/ specimen with orders. Identifies patients and specimens with at least two forms of accepted patient identifiers.
Verifies correct computer orders, specimen requirements and drawing supplies prior to proceeding to procure samples.
Obtains blood specimens from infants to adults as skillfully as possible using proper technique under specified aseptic conditions. Makes phlebotomy as non‐traumatic and safe for the patients as possible. Effectively handles children, difficult patients and unconscious patients. This includes proper care post invasive phlebotomy procedure.
Immediately, accurately and completely labels and documents all specimens with required information per SOP including in the presence of the patient.
Documents and immediately reports unusual circumstances or situations encountered and refers it to supervisory personnel to help resolve or for documentation.
Uses appropriate and established blood collecting techniques for both macro and micro blood collecting with both in‐ and out‐patients of all ages. Does not over utilize specialized devices (ie. Butterfly collecting devices)
Properly organizes, prioritizes, transports and distributes incoming laboratory workload while also notifying appropriate departments per established protocols.
Performs accurate patient registration/ including knowledge of insurance codes and billing procedures. Also
Performs order entry/transcription of orders, routing of orders and cancellations per established procedures.
Maintains a clean and orderly work environment to include regular cleaning of phlebotomy tray or carts.
Maintains an adequate supply of all materials and notifies the appropriate person (supervisor) of status of supplies and assists in the unpacking and orderly arranging of supplies delivered.
Follows proper policy and procedure for specimen transport and specimen processing, including the transport/shipping of samples, receipt of samples, entering of workload comments, documentation of draws and processing to including centrifugation and separation.
Keeps up‐to‐date with knowledge of patient identification, patient preparation, collecting sites and apparatus, anticoagulants and preservatives, specimen transport, processing technique and storage.
Examines all specimens submitted (blood, urine, and other body fluids) for proper labeling and necessary information prior to final acceptance.
Performs and executes the required directions in each study kit, including all specimen processing and enters appropriate charges in computer.
Assists in training by demonstrating techniques or methods to students/ new staff, when requested.
Maintains a professional, mature, positive attitude while on the job.
Observes proper safety practices in performance of job duties.
Acts to resolve problems via unit meetings and other appropriate channels.
Demonstrates cost‐effective patient care by proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; and appropriate utilization of available resources.
Demonstrates initiative in completing work that needs to be done as defined in my scope of practice.
Recognizes emergency situations and initiates proper plan of action or consults supervisor if help is needed.
Position is required to be first responder to most Emergency Code situations and is the primary transporter of blood products in COM Star and MTP situations if applicable.
Represents the Organization in a professional, courteous manner to patients, families, and health care team while being sensitive to how others perceive both verbal and non‐verbal communication.
Participates in performance improvement activities to improve service and care.
Demonstrates and integrates age‐specific care with consideration to physical communication, safety, nutrition, and psychosocial needs for the following age groups as outlined below.
Follows established organizational and departmental policies and procedures.
Must be proficient with computer programs and be able to navigate through information systems.
Performs other clerical and technical duties as instructed or requested.
Drivers license preferred.
Other duties as assigned.
Other Duties:
This position requires the employee to rotate evening, night, weekend or holiday duty with coworkers.
Employees are required to attend in‐service classes or workshops relevant to the job.
The pay for this position ranges from $17.34-$24.32 per hour.
#LI-BB1
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Offices: One Guthrie Square, Sayre, PA 18840, US · 169 Riverside Dr, Binghamton, New York 13905, US · One Guthrie Drive, Corning, NY 14830, US · 275 Guthrie Drive, Troy, PA 16947, US · 91 Hospital Drive, Towanda, PA 18848, US
Cardiac and VascularCancerMusculoskeletalPrimary CareImagingOccupational MedicineSurgical Servicesand Patient Care
How many Customer Service & Support jobs are open in Cortland, NY right now?
There are currently 44 open customer service & support positions in Cortland, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cortland, NY?
Companies currently hiring include Lowe's Companies, Inc., Advance Auto Parts, Arch Insurance Group Inc., Guthrie, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cortland, NY?
Yes — 1 of the 44 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Cortland, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.