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Full-time
associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability, Long-term disability
Posted 14d ago
~40 hrs/week
Remote in Cleveland, Ohio, United States
Responsibilities
The Lead Field Service Technician is responsible for evaluating, testing, and maintaining complex combustion systems and equipment at various customer locations. This role involves identifying technical issues, providing exceptional customer service, and ensuring the effective resolution of service requests.
Requirements
Candidates must have at least 3 years of experience in field service or technical support, along with proficiency in inspecting complex technical equipment. A valid driver's license and the ability to travel 70% to 80% of the time are mandatory requirements.
Full job description
As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering high-quality service and support to our customers by evaluating, testing, and maintaining complex combustion systems and equipment. You will utilize your technical expertise to identify issues and provide exceptional customer service in the field.
You will report directly to our Field Service Manager and you will work out of our Cleveland, Ohio location on a Remote work schedule.
As the Lead Field Service Technician, you will impact customer satisfaction and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with customers and internal teams. You’ll work remotely for our Honeywell facility at various customer locations. Travel is a must, expect 70% to 80% travel requirements.
Responsibilities
KEY RESPONSIBILITIES
After proper Honeywell-specific training, you will be expected to perform testing, maintenance, and preventative maintenance of combustion systems and equipment at customer sites.
Identify and resolve technical issues to ensure safe system performance, efficiency and reliability.
Provide technical support and guidance to customers in the field.
Document service activities and maintain accurate records of work performed.
Collaborate with cross-functional teams to support continuous improvement and customer satisfaction initiatives.
Qualifications
YOU MUST HAVE
Minimum of 3+ years of experience in field service or technical support roles.
3+ years technical knowledge of electronic, mechanical, or software systems relevant to Honeywell products experience. PLC knowledge is a plus.
3+ years of experience in inspecting complex technical equipment.
Experience using diagnostic tools and service management software tools.
Valid driver’s license
Must be willing and have the ability to travel 70% to 80% to customer sites domestically and occasionally internationally
WE VALUE
Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field preferred.
Experience working in industrial or commercial service environments.
Ability to work independently and manage time effectively in field assignments.
Strong problem-solving skills and attention to detail.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 28, 2026
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Related keywords
Field ServiceCombustion SystemsHoneywellAutomationPLCMechanicalElectronicsDiagnostic ToolsIndustrialCommercialEngineeringTechnical SupportCustomer SatisfactionOperational EfficiencyForge IntelligenceData Analysis
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Offices: Honeywell International Inc., Charlotte, North Carolina 28202, US · Calle de Josefa Valcarcel, 24, Madrid, Community of Madrid 28027, ES · 85 Enterprise Dr, Markham, ON L6G, CA
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