Client Change Management Senior Project Manager of Client Connectivity
Ciudad de México, Mexico · On-site
Senior$16B raised
Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Job Description (for external posting) About the role We’re looking for…
Skills: Project Management, Client Onboarding, Payment Solutions, API Integration, SWIFT Connectivity
Client Change Management Senior Project Manager of Client Connectivity
Ciudad de México, Mexico · On-site
Senior$16B raised
Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Job Description (for external posting) About the role We’re looking for…
Skills: Project Management, Client Onboarding, Payment Solutions, API Integration, SWIFT Connectivity
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Full-time
Professional Development, Flexible Working
Posted 35d ago
~40 hrs/week
Responsibilities
Lead complex onboarding and integration projects for digital banking channels, APIs, and SWIFT connectivity for corporate and financial clients. Coordinate internal and external stakeholders to ensure technical delivery aligns with client objectives and optimizes time-to-revenue.
Requirements
Requires strong experience in project delivery within payments or treasury environments and proficiency in integration standards like ISO 20022. Must possess excellent stakeholder management skills and the ability to handle multiple high-priority technical implementations.
Full job description
Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.
Job Description (for external posting)
About the role
We’re looking for a Senior Project Manager with experience in client connectivity and onboarding for payments and liquidity solutions. This role leads multiple complex implementation and integration projects, ensuring strong technical delivery, smooth transitions, and an excellent client experience.
You’ll work with corporate clients and/or financial institutions, coordinating internal and external teams across local, regional, and global stakeholders, and acting as the central point of contact for scope, timelines, risks, issues, and dependencies.
Key responsibilities
Lead and manage complex onboarding projects for digital channels and connectivity, including corporate banking portals, APIs, Host-to-Host (H2H), and SWIFT connectivity.
Provide pre-mandate support (including RFI/RFP), bringing consulting, project management, and technical expertise to shape the right solution.
Ensure the technical design and implementation align with client objectives and deliver solutions that are robust, scalable, and efficient.
Proactively identify and manage technical blockers that could impact successful delivery.
Facilitate technical workshops with clients to understand automation goals and end-to-end processes.
Coordinate internal stakeholders (e.g., Client Service/Sales, Coverage, Product, IT, Operations, Legal) and external parties, ensuring clear communication of status, risks, and issues.
Manage a portfolio of implementation and integration projects, including pilots of new products/services.
Ensure clients can operate accounts and services “as expected” and that acceptance criteria are met before project closure.
Drive timelines to optimise time-to-revenue, prioritising strategic/high-value clients.
Promote continuous improvement of client experience (e.g., initiatives supporting NPS) and channel feedback into product teams.
Stay current on industry trends, technology, and payments regulation; represent the organisation at industry events where relevant.
Simplify and challenge existing processes to improve efficiency and delivery quality.
Required / preferred experience
Strong experience managing complex project delivery, ideally within payments, cash management, or treasury environments.
Proven experience in client-facing roles and senior stakeholder management.
Solid knowledge of payments and liquidity products and understanding of regional payment types with a global perspective.
Knowledge of integration standards and practices, including ISO 20022, and strong understanding of testing processes and methodologies.
Understanding of the industry shift from SWIFT MT to MX (ISO 20022) and its impact on corporate and/or financial institution clients.
Ability to manage multiple priorities and deadlines in parallel, with a strong results focus.
Excellent written and verbal communication and influencing skills, adapting style to different audiences.
Analytical, structured problem-solver; comfortable working under pressure.
Familiarity with design thinking (preferred).
Additional languages (preferred).
What we offer
A high-impact role shaping client experience and business growth.
Exposure to global programmes, payments technology, and connectivity transformation.
A collaborative, inclusive environment with strong development opportunities.
How to apply
Submit your updated CV and a short summary of relevant projects (integrations, connectivity, APIs, SWIFT, ISO 20022, etc.).
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
¿Ya tienes objetivos de desarrollo? ¿Conoces su relevancia? Captúralos aquí y conviértelos en acciones medibles para evolucionar tu carrera.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,028 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, Banco Plata, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 398 of the 1028 open customer service & support positions offer remote or hybrid work (133 remote, 265 hybrid).
How do I apply for Customer Service & Support jobs in Ciudad de México, Mexico?
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