City of Rochester, New York, United States · On-site
Mid level
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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Full-time
Medical insurance, Dental insurance, Vision insurance, 401k plan, Paid time off, Vacation
Posted 11d ago
~40 hrs/week
Responsibilities
Oversee service orders and the flow of the drive lane while ensuring customers receive prompt and effective service. Manage technician time, distribute work efficiently, and maintain high customer satisfaction standards.
Requirements
Requires strong organizational, communication, and leadership skills with a professional appearance. Experience with video multi-point inspection, Automate, and XTime software is preferred.
Full job description
Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.
Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
Inquiries should be directed to the hiring manager, Stephen Mueller.
Experience with video multi point inspection, Automate and XTime preferred.
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Mentorship Program
Growth opportunities
Paid Training
Life Insurance
Legal Services provided
Employee vehicle purchase plans
Health and wellness
Discounts on products and services
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Complete and communicate results of Video Multi Point Inspection
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Experience with video multi point inspection, Automate and XTime preferred
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Service AdvisorAutomotiveSubaruFordChevroletDealershipVideo Multi Point InspectionAutomateXTimeWarrantyCustomer Success IndexTechnician ManagementDrive LaneConcierge SupportParts OrderingService Department
Customers of Van Bortel Subaru, Van Bortel Ford and Van Bortel Used Car Center are offered a no-dicker price for each car, with full disclosure of the vehicle's base price, the cost of the options chosen by the customer, the manufacturer's suggested retail price, and the price offered by Van Bortel—including a clear statement of the dealership's profit on the sale. By removing the negotiation process from the purchase, Kitty Van Bortel takes the fear out of buying the car: The customer knows without a doubt that he or she has paid a fair price for the vehicle.
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How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, DELTA SONIC CAR WASH, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 13 of the 514 open customer service & support positions offer remote or hybrid work (5 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.