Table Games Floor Supervisor - Table Games Operations
Cincinnati, Ohio, United States · On-site
Mid level
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Skills: Table games supervision, Customer service, Blackjack, Craps, Roulette
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Full-time
Health insurance, Work-life balance
Posted 8d ago
~40 hrs/week
Responsibilities
The supervisor is responsible for monitoring table games to ensure high-quality customer service and the integrity of game operations. They also act as a role model for staff while maintaining a safe, professional, and entertaining environment for guests.
Requirements
Candidates must have at least three years of experience in table games, with a preference for two years in a management-level capacity. Proficiency in blackjack and at least two of the core games (craps, roulette, or baccarat) is required.
Full job description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
ESSENTIAL JOB FUNCTIONS:
Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Works diligently to support the Hard Rock culture and team philosophy throughout the property.
Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast paced environment.
Ensures the protection of customer’s rewards and credit lines.
Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.
Perform other duties as assigned.
QUALIFICATIONS:
Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat" .
Work Environment:
While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Hard Rock Hotel & Casino Ottawa is Canada’s first fully integrated Hotel, Casino, Dining, and LIVE venue experience.
Industry
Gambling Facilities and Casinos
Company size
501-1,000 employees
Founded
2025
Headquarters
Ottawa, Ontario
LinkedIn followers
5,405
Hard Rock Hotel & Casino Ottawa is Canada’s first fully integrated Hotel, Casino, Dining, and LIVE venue experience. We proudly provide dynamic gaming slot machines (over 1,500 machines), electronic table games, VIP High Limit Gaming, and entertainment experiences like no other. We're open and 24/7, 365 days a year, and there’s nothing else like it!
19+ | PlaySmart
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