Customer Service & Support Jobs in Chicago, IL (Now Hiring) — 5,242 open — Page 223

The Sr Exchange Fee Analyst ensures that any inquiries regarding fees and the Fee System from clearing firms, members, other external customers and other CME Group departments are addressed in a timely and efficient manner. This role also conducts data analysis and works with clearing and technology departments to troubleshoot fee issues. The Sr Exchange Fee Analyst has a working knowledge of the fees throughout CME Group as well as detailed knowledge of fees for the exchange(s) he or she supports.

Principal Accountabilities:
• Adhere to and maintain support for key controls related to CME Group SOX compliance.
• Assist with the implementation, testing and validation of product and fee changes.
• Perform monthly reporting/analysis functions to monitor the reasonableness of fees and provide other data analysis to support decision making.
• Provide customer support and training to both internal and external customers with regard to fee schedules, policies and the Exchange Fee System.
• Research and validate customer fee issues; respond appropriately either by escalating as necessary or processing the appropriate adjustments.

Skills & Software Requirements:
Prefer experience using business and financial tools such as Workday, Microsoft Office, Hyperion, Business Objects, etc.

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $77,200-$128,600. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.