City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 46517 About the Role: The Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our Food Solut…
Skills: Customer Relationship Management, Order Management, Contract Administration, Pricing Administration, Problem Solving
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 46517 About the Role: The Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our Food Solut…
Skills: Customer Relationship Management, Order Management, Contract Administration, Pricing Analysis, SAP
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Michaels Stores
Retail - Store Environment Team Member
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Entry level
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Full-time
bachelor degree
Posted 37d ago
~40 hrs/week
Responsibilities
Act as the primary liaison for Food Solutions accounts to manage the end-to-end customer journey and order lifecycle. Oversee contract administration, pricing accuracy, and resolve complex operational issues to ensure profitability and customer satisfaction.
Requirements
Requires a Bachelor's Degree in Business Administration with up to 2 years of experience or an equivalent combination of education and experience. Proficiency in Microsoft Office is required, while experience with SAP, Salesforce, Tableau, and agribusiness is preferred.
Full job description
City : Chesterfield
State : Missouri (US-MO)
Country : United States (US)
Requisition Number : 46517
About the Role:
The Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.
Key Responsibilities:
1. Customer Relationship:
Serve as the primary point of contact and trusted liaison for a dedicated portfolio of Food Solutions accounts, fostering strong, lasting relationships.
Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
2. Order Management:
Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.
3. Contract & Pricing Administration:
Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals.
Proactively manage "contract drag," running and distributing essential reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure inventory management.
Contribute to Bunge's Request for Proposal (RFP) processes as needed.
Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness.
Investigate and resolve complex price discrepancies, demonstrating a deep understanding of price structures, margins, costs, and the SAP pricing routine.
Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing.
Additional Requirements
Some travel required (up to 25%).
Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days work from home. Subject to change).
Perform ad-hoc duties and support special projects as required.
Overtime and holiday work may be necessary to meet business objectives
Skills & Experience
Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
Ability to work and collaborate with cross functional teams
Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
Experience in agribusiness or related industry preferred.
Experience with SAP, Salesforce & Tableau preferred.
Demonstrated proficiency in Microsoft Office applications required.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.
Every day our people exemplify these values, which represent Bunge at its core:
• We Are One Team – Collaborative, Respectful, Inclusive • We Lead The Way – Agile, Empowered, Innovative • We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.
Offices: 1391 Timberlake Manor Pkwy, Chesterfield, Missouri 63017, US
How many Customer Service & Support jobs are open in Chesterfield, MO right now?
There are currently 453 open customer service & support positions in Chesterfield, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chesterfield, MO?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Life Time Inc., EverTrue, St. Luke's Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chesterfield, MO?
Yes — 28 of the 453 open customer service & support positions offer remote or hybrid work (7 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Chesterfield, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.