Company: MCA - Alpolic Job Description: The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. The CSR works closely with …
Skills: Customer service, Inside sales, SAP, Data entry, Conflict resolution
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At Bubba’s 33, you’ll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready t…
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DICK'S Sporting Goods
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Entry level$3.5B raised
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DICK'S Sporting Goods
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DICK'S Sporting Goods
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shift supervisor - Store# 71893, GW HIGHWAY AND MOSES - DEEP CREEK
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At Bubba’s 33, you’ll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready t…
At Bubba’s 33, you’ll take pride in scratch-made food for all, friendly service, and giving back to the community. Experience a dynamic work environment, great benefits, and opportunities for advancement. Are you ready t…
Skills: Customer service, Communication, Teamwork, Time management, Adaptability
SUMMARY The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge …
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Full-time
bachelor degree, associate degree
Posted 38d ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages customer relationships by resolving issues, providing product information, and processing orders accurately. They collaborate with sales, production, and logistics teams to ensure high-quality service and meet customer expectations.
Requirements
Candidates should have 3-5 years of experience in inside sales or customer service, preferably with a bachelor's or associate degree. Proficiency in SAP or similar ERP systems and strong data entry skills are required for this role.
Full job description
Company:
MCA - Alpolic
Job Description:
The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. The CSR works closely with all departments from outside Sales teams, production, and shipping to ensure a next level customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
Receive phone calls and handle questions and inquiries with speed and professionalism
Escalate issues to appropriate department or personnel as needed
Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production
Receive, process, and verify the accuracy of orders by entering data into SAP system Identify trends in customer satisfaction or dissatisfaction and report them to management
Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations Provide support and planning for sales functions.
Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
Reporting and data collection
Other duties as assigned by department manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform successfully in this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Education:
Bachelor’s degree or associate degree preferred
Experience:
3-5 years’ experience in inside sales, customer service and/or a related manufacturing
Knowledge:
SAP or similar Oracle, IBM, Microsoft, Salesforce knowledge is preferred. PC literacy is required (Microsoft office suite)
Required Skills
High level attention to detail in a manual data entry environment.
Strong interpersonal and communication skills
Ability to prioritize, manage, and complete multiple tasks simultaneously - both for immediate resolution and long-term projects.
Ability to maintain calm and to control or calm customers during high stress or high complaint situations .
Ability to change priorities quickly and calmly while continuing with standard daily activities
Ability to work independently as well as with team members and without direct supervision.
Must be able and willing to work overtime and be flexible with hours where required.
CORE COMPETENCIES
Customer focused
Team Player
Analytical thinker
Self-motivated
Conflict management
Organized
Decision maker under pressure
Ability to work independently
PHYSICAL REQUIREMENTS
Sitting for long periods of time using a computer.
Lifting less than 25lbs
Occasional handling of products and packaging.
Pay Transparency
The salary range for this position is $63,600-$79,500. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.
Mitsubishi Chemical Group aims to be a “Green Specialty Company” committed to solving social problems and to delivering impressive results to customers with the power of materials, under our Purpose that “We lead with innovative solutions to achieve KAITEKI, the well-being of people and the planet.”
Mitsubishi Chemical Group Corporation is listed on the Tokyo Stock Exchange Prime Market (Code: 4188).
For further information, please visit our website.
Offices: 1-1-1, Marunouchi, Chiyoda-ku, Tokyo 100-8251, JP
How many Customer Service & Support jobs are open in Chesapeake, VA right now?
There are currently 820 open customer service & support positions in Chesapeake, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chesapeake, VA?
Companies currently hiring include Dollar Tree Stores, Lowe's Companies, Inc., Advance Auto Parts, Starbucks, Symmetry Financial Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chesapeake, VA?
Yes — 45 of the 820 open customer service & support positions offer remote or hybrid work (34 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Chesapeake, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.