Chattanooga, Tennessee, United States · On-site
$40k–$76k/yr
Job Posting End Date: July 30 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees…
Skills: Claims Resolution, Customer Service, Case Management, Analytical Thinking, Problem Solving
Chattanooga, Tennessee, United States · On-site
$100k–$150k/yr
Job DetailsLevel: ManagementJob Location: Southern Industries Chattanooga - Chattanooga, TN 37421Position Type: Full TimeSalary Range: $100,000.00 - $150,000.00 Base+Commission/yearJob Category: SalesDETERMINED CHARISMAT…
Skills: Recruiting, Sales Management, In-Home Sales, B2C Sales, Team Motivation
Chattanooga, Tennessee, United States · On-site
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chattanooga, TN! Are you looking for a position in a growing organization where you ca…
Skills: Customer Service, Insurance Verification, Patient Scheduling, Multitasking, Time Management
Chattanooga, Tennessee, United States · On-site
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Chattanooga, TN! Are you looking for a position in a growing organization where you ca…
Skills: Customer Service, Insurance Verification, Patient Scheduling, Multitasking, Time Management
Chattanooga, Tennessee, United States · On-site
Hygienist Reports to: Dentist / Operations Leader FLSA Status: Non - Exempt (Hourly) Department: Operations Employment Status: At-Will Incentive Eligibility: Eligible Job Summary The Hygienist is responsible for cleaning…
Skills: Patient Care, Oral Hygiene Education, X-ray Development, Periodontal Probing, Fluoride Application
Chattanooga, Tennessee, United States · On-site
$12/hr–$15/hr
Join Our Mission At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Resp…
Skills: Customer Service, Food Service, Order Taking, Table Setting, Communication
Chattanooga, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Automotive Knowledge, Communication, Inventory Management
Chattanooga, Tennessee, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Chattanooga, Tennessee, United States · On-site
Job Description Delivery Drivers ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the natio…
Skills: Driving, Navigation, Customer Service, Cash Handling, Time Management
Chattanooga, Tennessee, United States · On-site
Job Description Customer Service Representative Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right…
Skills: Customer Service, Order Processing, Cash Handling, Basic Mathematics, Verbal Communication
Chattanooga, Tennessee, United States · On-site
$17/hr–$22/hr
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Retail Leadership, Customer Engagement, Coaching and Development, Operational Excellence, Visual Merchandising
Chattanooga, Tennessee, United States · On-site
Job Description At Jack’s, we may be all about the south, but we’re also all about YOU! If you want to join a family-friendly company filled with great folks, work somewhere you love, and learn how to make a true souther…
Skills: Customer Service, Food Preparation, Teamwork, Multitasking, Reliability
Chattanooga, Tennessee, United States · On-site
Job DetailsJob Location: Chattanooga - Hwy 58 - Chattanooga, TN 37416The Retail Leadership Team sets a leadership example for our associates by delivering best-in-class helpfulness to our customers and ensuring the store…
Skills: Leadership, Customer Service, Retail Management, Staff Supervision, Inventory Management
Chattanooga, Tennessee, United States · On-site
$17/hr–$22/hr
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Retail Leadership, Customer Engagement, Coaching and Development, Operational Excellence, Visual Merchandising
Chattanooga, Tennessee, United States · On-site
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: Venipuncture, Capillary Techniques, Specimen Collection, Data Entry, Billing Processing
Chattanooga, Tennessee, United States · On-site
$70k–$150k/yr
Residential Service Electrician Do you enjoy troubleshooting? Are you looking for ways to elevate your skills and knowledge as an electrician? Do you like interacting with homeowners and helping to create safer homes? If…
Skills: Electrical Troubleshooting, Residential Electrical Installations, Electrical Panel Replacement, Wiring, Customer Service
Chattanooga, Tennessee, United States · On-site
$3k–$5k/yr
Initial Service Technician - No Experience Required Pay: $3,000-$4,500 per month (base + performance bonuses) Training: 100% paid, including your state certification exam Truck: Company vehicle + fuel card (work and comm…
Skills: Pest Control, Customer Service, Driving, Route Management, Physical Stamina
Chattanooga, Tennessee, United States · On-site
Job Description At Jack’s, we may be all about the south, but we’re also all about YOU! If you want to join a family-friendly company filled with great folks, work somewhere you love, and learn how to make a true souther…
Skills: Customer Service, Food Preparation, Cashiering, Teamwork, Multitasking
Chattanooga, Tennessee, United States · On-site
$70k–$150k/yr
Residential Service Electrician Do you enjoy troubleshooting? Are you looking for ways to elevate your skills and knowledge as an electrician? Do you like interacting with homeowners and helping to create safer homes? If…
Skills: Electrical Troubleshooting, Residential Electrical Installations, Electrical Panel Replacement, Wiring, Customer Service
Chattanooga, Tennessee, United States · On-site
$13/hr–$13/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer Service, Communication, Organization, Multi-tasking, Cash Handling
Chattanooga, Tennessee, United States • On-site
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The trainee will learn to manage a caseload of complex benefit claims and make objective determinations based on policy and regulatory requirements. They are responsible for providing excellent customer service and documenting technical rationales for claim decisions.
A college degree or equivalent work experience is preferred, along with strong analytical and communication skills. Candidates must demonstrate the ability to handle complex contractual information and make fair decisions under pressure.
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
Develop skills to manage a caseload of complex claims; ensuring appropriate sign offs are obtained. Caseload size may vary by product(s).
Gain an understanding and working knowledge of Unum products, policies/procedures and contracts.
Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory requirements for claim products administered.
Apply contract/policy knowledge and analyze technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and appropriate payee.
Enhance problem solving skills by demonstrating analytical/ logical thinking.
Take accountability of the service you provide to internal and external customers with a commitment to creating exceptional customer experiences.
Recognizing multiple service connections through team-based approach and resource partnerships, optimizing results by choosing the best strategies resulting in fair and objective claim decisions.
Verify on-going liability and develop strategies for return-to-work opportunities as appropriate. Develop and strengthen claim validation and return to work techniques, where applicable.
Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations and recommendations.
Effectively utilize a broad spectrum of supported resources (to include financial, medical, vocational and BRI support), materials and tools regarding contractual, disability and RTW strategies, as required.
Acquire an operating knowledge of the applicable claims system(s).
Coordinate and share information with other products as appropriate.
Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
Maintain expected service and quality standards on all assigned claims.
Protect the Company against extra-contractual liabilities by following established guidelines and regulations.
Understanding and demonstration of We are Unum values and Leadership expectations.
Take ownership and accountability for career and skill development by demonstrating commitment to personal growth and professional development.
Assist in creating an environment that is nimble, creative, and decisive through a culture of curiosity.
Be open to and accepting of change and identify continuous improvement efforts.
Take accountability to be an effective and positive change management champion.
May perform other duties as assigned.
College Degree preferred or equivalent work experience
Excellent customer service, decision making experience, problem-solving experience and/or college experience.
Able to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner. Including appropriate identification of resources needed to assist with decision making process for file direction.
Detail oriented; able to analyze and research a variety of complex contractual information.
Maintain a high level of confidence to make fair and appropriate decisions even in the face of disagreement, while also being open and flexible to changing opinion based on new information.
Demonstrated ability to operate with a sense of urgency and make balanced claim decisions and recommend direction with the highest degree of integrity and fairness.
Able to influence others to reach appropriate and constructive conclusions.
PC skills are essential; ability to operate effectively in an imaged environment.
Demonstrated ability to multitask and balance goals and priorities effectively in a highly complex and ever-changing environment.
Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment.
Strong mathematical aptitude is essential.
Excellent customer service skills.
Strong communication; verbal, written, and listening, as well as strong interpersonal skills.
Possess strong analytical and problem-solving skills.
#LI-BK1
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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
UnumColonial Life & Accident Insurance Company, a subsidiary of Unum Group, provides financial protection benefits to America’s workers and their families when the unexpected happens. The company offers workplace benefits, including disability, life, accident, dental, cancer, critical illness and hospital confinement indemnity insurance. Colonial Life’s benefit services, education and innovative enrollment technology supports over 87,000 businesses and 4 million workers. In 2022, Colonial Life paid more than $700 million in benefits to policyholders. Connect with Colonial Life on Facebook, LinkedIn and Instagram.
Offices: 1200 Colonial Life Blvd, Columbia, SC 29210, US
There are currently 991 open customer service & support positions in Chattanooga, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Erlanger, AutoZone, Captain D's, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Yes — 47 of the 991 open customer service & support positions offer remote or hybrid work (29 remote, 18 hybrid).
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