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Evaluate and diagnose returned customer units to perform necessary repairs on computers and ensure full functionality. Coordinate with internal teams and vendors to meet repair timelines and customer expectations.
Requires technical knowledge of computer hardware and software with a preference for an Associate's degree or technical certification. Candidates should have 0-6 months of related experience or 2 years of experience in lieu of education.
Teguar Corporation is expanding, and we are currently looking for a Computer Repair Technician to join our RMA/ Technical Service team.
About the Job
In this role you will collaborate with…
Clients you will impact…
You will have a great impact on our medical and industrial customers by achieving realistic timelines and enabling them to succeed in their business. Your contribution is vital in establishing Teguar as more than a computer supplier, but also as a partner who will directly impact the medical and industrial community.
Your main responsibility…
You will evaluate customer units returned for repair, diagnose the problem, and perform the needed repairs on the computers and test for full functionality. This includes ensuring timely movement of product repairs, providing proper communication to appropriate channels, and ensuring customer expectations are met.
Core Competencies you need…
What you need to be successful in this role…
This role is not for you if…
Who we are…
Teguar Corporation is a fast-growing Inc 5000 company who is a leading provider of advanced industrial and medical computer solutions. Our industrial and medical computers are specially designed to provide reliable performance in the most demanding environments and applications.
Our Mission and Values…
Teguar’s Core Values are the pulse of our organization. We care for our customers and have a true Passion to see our customers succeed. We have a strong commitment to excellence and often extend boundaries to achieve the extraordinary. We exercise Agility and encourage our team to jump in and make it happen and we take pride in having Integrity by always striving to do the right thing, even when it’s hard.
We believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.
We believe in family first and foster a true work/life balance environment. Teguar is comprised of individuals from all over the globe, and each member of our multi-national team lends their own unique ideas and perspectives. We continuously strive to nurture a positive company culture for our team members.
We are excited that you are interested in future opportunities here at Teguar!
EDUCATION AND/OR EXPERIENCE:
Headquartered in Charlotte, NC, Teguar is a leading provider of cutting-edge industrial and medical computer hardware.
Teguar is a leading manufacturer of cutting-edge computer solutions for the medical and industrial industries. Our goal is to deliver a high quality product with excellent service. We are a dynamic and experienced team of technology lovers and we keep pace with the changing industry trends. We also ensure that our staff is up to date with the most innovative technology and always offer state-of-the art solution to meet fast changing market demands.
Offices: 2920 Whitehall Park Dr, Charlotte, North Carolina 28273, US · Dörflistrasse 10, Zurich, Switzerland CH-8057, CH · Rm. A, 28F-12., No.99, Sec. 1,, Xintai 5th Rd.,Xizhi Dist,, New Taipei City 221, Taiwan (R.O.C.), TW
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