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Full-time
Generous PTO, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, 401(k) with employer match
Posted 72d ago
~40 hrs/week
Responsibilities
The role balances high-quality clinical patient care with operational leadership and team management. Key duties include overseeing daily clinic operations, coaching staff, and driving performance metrics while serving as the acting leader in the Business Manager's absence.
Requirements
Candidates must have over 3 years of clinical veterinary experience and previous clinical leadership experience. Strong technical skills in patient care and diagnostics, along with the ability to mentor and motivate a team, are required.
Full job description
Our Cary Pet Care Center is Hiring a Veterinary Assistant Business Manager!
Help Us Redefine the Future of Pet Care
At Petfolk, we're reshaping veterinary care by combining exceptional medicine with a connected, modern experience for pets, their families, and the professionals who care for them.
We're looking for an Assistant Business Manager to join our Cary Pet Care Center! This is a unique opportunity for an experienced Veterinary Technician or Veterinary Assistant who is ready to take the next step in their career by combining hands-on patient care with operational leadership.
As an Assistant Business Manager, you'll play a critical role in the success of the Pet Care Center by supporting daily operations, coaching and developing teammates, driving clinic performance, and serving as the on-site leader when the Business Manager is away. At the same time, you'll continue working alongside the medical team, delivering excellent patient care and leading by example on the clinic floor.
If you're passionate about veterinary medicine, team development, and creating exceptional experiences for pets and their people, we'd love to meet you!
Why Join Petfolk?
We're building a better kind of veterinary workplace where team members are empowered to grow, lead, and make a meaningful impact.
Leadership Development: Gain hands-on experience in clinic operations, team leadership, and business management while continuing to strengthen your clinical skills.
Work at the Top of Your Skillset: Continue utilizing your technical expertise while helping shape workflows, mentor teammates, and improve clinic performance.
Modern Veterinary Medicine: Work with advanced technology, streamlined systems, and digital tools designed to support exceptional care and efficiency.
Collaborative Team Culture: Join a team built on trust, transparency, mentorship, and a shared commitment to excellence.
Growth Opportunities: This role is designed as a development pathway for veterinary professionals interested in expanding into operational leadership.
What You'll Do
Clinical Leadership
Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
Assist with radiology, dentistry, laboratory diagnostics, and medical documentation
Educate pet parents on treatment plans, medications, and preventive care
Promote Fear Free and low-stress handling techniques
Lead by example through strong technical skills and medical excellence
Support training and development of Veterinary Assistants and Veterinary Technicians
Champion Petfolk initiatives and help drive key clinic performance metrics
Operations & Business Leadership
Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
Facilitate team huddles and help manage daily appointment flow
Monitor clinic performance metrics and support operational improvements
Assist with staffing coordination, scheduling adjustments, and workflow management
Address client concerns with empathy, professionalism, and accountability
Support inventory management, facility readiness, and regulatory compliance
Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates
Team Development & Culture
Provide coaching, mentorship, and real-time support to teammates
Reinforce Petfolk standards, SOPs, and service expectations
Assist with working interviews, onboarding, and team training
Foster a culture of accountability, collaboration, and continuous improvement
Help create an exceptional experience for every pet parent who walks through our doors
What We're Looking For
3+ years of veterinary experience in a clinical setting
Previous clinical leadership experience required
Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
Excellent communication and interpersonal skills
Ability to coach, mentor, and motivate teammates
Comfortable balancing clinical responsibilities with operational leadership
Adaptable, proactive, and solutions-oriented
Fear Free Certification is a plus
What You'll Get
We care deeply for our team, and it shows in our benefits:
Generous PTO to support rest and personal time
Paid Holidays with no on-call or overnight shifts
Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
401 (k) with employer match to support your long-term financial goals
Life & Disability Insurance for added peace of mind
Continuing Education Support for credentialed staff, with annual stipends and paid time off to help you grow your skills and stay at the top of your field
Fear Free Certification at no cost to you
Figs Scrubs Provided so you feel confident and comfortable
Employee Discounts on Petfolk services, food, and medications for your pets
Join a Team That's Changing the Game
At Petfolk, we're creating a better future for veterinary medicine built on compassion, innovation, and connection. If you're ready to grow your career, lead a team, and make a lasting impact on pets and their families, we'd love to hear from you!
Apply today and help us redefine what's possible in veterinary care!
Reshaping veterinary care, for good. We're hiring!
Industry
Veterinary Services
Company size
51-200 employees
Headquarters
Charlotte, NC
LinkedIn followers
15,692
Total funding
$151M
We’re Petfolk. And we’re reshaping pet care as we know it.
Founded and led by vets, Petfolk understands what it takes to provide world-class veterinary care. When too often the veterinary experience falls short, we’re here to make it better for everyone: pets, their parents, and vets alike.
Our goal is to integrate everything pets and their parents need in their journey — from scheduled on-site care to virtual visits. We believe the easier it is for the parent, the healthier and happier the pet.
On a deeper level, we see ourselves as part of a greater community of people with pets. We share the same values all devoted pet parents do, and we understand the bond between pets and their owners inherently.
Most important, our support is as much for you as it is for your pet. We believe that with the right tools and knowledge, you’re empowered to make the best decisions possible for them.
It’s a journey, and we’ll always be by your side for it.
Offices: Charlotte, NC, US · 4914 Old Sardis Rd, C5, Charlotte, North Carolina 28211, US · 5335 Ballantyne Commons Pkwy, #150, Charlotte, North Carolina 28277, US · 631 E Six Forks Rd, Suite 101, Raleigh, North Carolina 27609, US · 1642 SC-160, Suite 104, Fort Mill, South Carolina 29715, US
VeterinaryPet Careand Health CareVeterinaryHealth CarePetDentalMedical
How many Customer Service & Support jobs are open in Cary, NC right now?
There are currently 615 open customer service & support positions in Cary, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cary, NC?
Companies currently hiring include Starbucks, Life Time Inc., Circle K, The Umstead Hotel and Spa, WCPSS Lifelong Learning with Community Schools, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cary, NC?
Yes — 27 of the 615 open customer service & support positions offer remote or hybrid work (9 remote, 18 hybrid).
How do I apply for Customer Service & Support jobs in Cary, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.