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Full-time
high school
Posted 35d ago
~40 hrs/week
Responsibilities
Provides comprehensive branch services including teller transactions, opening new accounts, and handling customer inquiries. Ensures strict adherence to BSA/AML regulations and performs risk assessments and due diligence for all customers.
Requirements
Requires a high school diploma or equivalent and previous customer service experience, with teller experience preferred. Candidates should possess strong communication skills and proficiency in Microsoft Office.
Full job description
Title: Universal Banker
Date: 01/31/2024
Reports to: Branch Manager
Overview:
Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed
Essential Duties:
Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
May be responsible for bank opening/closing
Teller transactions
Open and Close Vault
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer
Competencies:
Communication
Greets customers and coworkers in a friendly manner
Uses common courtesy when speaking with customers and coworkers
Communicates clearly and effectively in writing and speaking
Reacts to feedback appropriately
Able to communicate negative information positively and professionally
Compliance
Familiar with the overall BSA/AML regulations and requirements
Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
Exhibits adequate knowledge of the following concepts: placement, layering, and integration
Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
Knows where and to whom any "suspicious" activity should be reported
Personal Integrity
Demonstrates commitment to providing quality service to customers
Makes commitments that are within the scope of the position
Accepts responsibility for own work
Maintains strong commitment to the bank's conduct/accuracy guidelines
Taking responsibility for a thorough and detailed method of working.
Respect
Values diversity, differences in experience, backgrounds, and opinions of others
Treats all people with dignity and honesty
Shows respect and sensitivity for cultural differences
Respects the confidential nature of information
Maintains composure when dealing with the unexpected
Team Work
Promotes teamwork with flexibility and cooperation
Works in the best interest of their team to achieve overall Bank goals
Knows when to ask for help, solicit input from appropriate resources
Works effectively and productively with all areas of the Bank
Customer Focus
Knowing the (internal and external) customer business needs and acting accordingly;
Anticipating customer needs
Giving high priority to customer satisfaction and customer service
Job Knowledge
Understands policies, procedures, and regulations related to their job description.
Has the product and operational knowledge needed to do the job.
Has the technical skills required to do the job and uses technology appropriately.
Remains current on all Bank communication.
Personal Development
Continues to develop knowledge of Metro City Bank products, services, and procedures
Demonstrates commitment to continuous learning and improvement
Remains current on all Compliance courses as assigned
Education/Additional Training or Certifications:
High school Diploma or equivalent
Previous Work Experience:
Previous Customer Service Experience
Previous Teller experience preferred
Software skills including Microsoft Office, Adobe, Internet, and Email
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Bilingual skills preferred
Work Environment:
This job operates in a professional work environment.
The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO Statement:
Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender Identity
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Related keywords
BSA/AMLCIPCTROFACSARCustomer Due DiligenceRisk Rating AssessmentWire TransfersBanking ProductsMetro City BankBranch OperationsFinancial ServicesComplianceMicrosoft OfficeAdobeTIN
Metro City Bank is a state chartered bank and FDIC insured financial institution.
We are a full-service commercial bank focused on delivering personalized service in an efficient and reliable manner to the small to medium-sized businesses and individuals in our markets, predominantly Asian-American communities in growing metropolitan markets in the Eastern U.S. and Texas. We offer a suite of loan and deposit products tailored to meet the needs of the businesses and individuals already established in our communities, as well as first generation immigrants who desire to establish and grow their own businesses, purchase a home, or educate their children in the United States.
We offer personal and business banking, commercial real estate loans, commercial loans, automobile loans, personal loans, personal lines of credit, Small Business Administration (SBA) Loans, and Residential Loans.
Through our diverse and experienced management team and talented employees, we are able to speak the language of our customers and provide them with services and products in a culturally competent manner.
How many Customer Service & Support jobs are open in Carrollton, TX right now?
There are currently 365 open customer service & support positions in Carrollton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Carrollton, TX?
Companies currently hiring include Domino's, Compass Group, HomePro, Lowe's Companies, Inc., Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Carrollton, TX?
Yes — 18 of the 365 open customer service & support positions offer remote or hybrid work (7 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Carrollton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.