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Full-time
bachelor degree
Competitive Pay, Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays
Posted 29d ago
~40 hrs/week
Responsibilities
Direct daily patient referral and intake operations while ensuring compliance with state, federal, and CHAP regulatory requirements. Establish positive relationships with referral sources and maintain comprehensive knowledge of community resources and contractual relationships.
Requirements
Requires 3 to 5 years of healthcare experience, preferably in hospice operations, and proficiency with EMR software. A degree in healthcare or a related field is preferred, along with a valid driver's license and insurance.
Full job description
You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
Intake Coordinator
What You Must Have:
Degree in health care or related field preferred
At least three (3) to five (5) years of experience in health care, preferably in hospice operations
Admissions/Intake and customer service experience
Valid Driver’s License and Automobile Insurance
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
Experience with EMR software
Full Time Employee Benefits
Competitive Pay
Medical, Dental & Vision insurance
Paid Time Off
Paid holidays
401k with up to 4% employer matching
Tuition reimbursement
Company car for qualifying individuals
Mileage reimbursement
What You Will Do:
Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
Initiate chart into EMR and maintain workflow
Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
Gather, collate, and report referral statistics including key customer referral trends
Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
Participate in quality assessment performance improvement teams and activities
Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
Timely submission of all documentation
Performance of other duties as required
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
Heart to Heart Hospice, founded in 2003, is one of the largest private providers of hospice care in the United States. Headquartered in Plano, TX, Heart to Heart Hospice provides a broad range of palliative and support care services to patients with life-limiting illnesses across 54 locations throughout Texas, Michigan and Indiana. Services provided include nursing care; physician services; counseling and social worker services; homemaker services; physical, occupational and speech therapy; spiritual counseling and bereavement; and medication for symptom and pain control. At Heart to Heart, we understand the emotional and physical challenges associated with life-limiting illness for both the patient and their loved ones. Our care team is committed to providing patients with what they need most: freedom from pain, emotional and spiritual support, and the ability to control the direction of their care. To learn more about Heart to Heart Hospice, please visit us at www.htohh.com.
Offices: 7240 Chase Oaks Blvd., Plano, TX 75025, US
How many Customer Service & Support jobs are open in Carrollton, TX right now?
There are currently 365 open customer service & support positions in Carrollton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Carrollton, TX?
Companies currently hiring include Domino's, Compass Group, HomePro, Lowe's Companies, Inc., Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Carrollton, TX?
Yes — 18 of the 365 open customer service & support positions offer remote or hybrid work (7 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Carrollton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.