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Técnico de Servicio en Campo A (Izúcar de Matamoros)
Mexico · On-site
Entry level
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Full-time
bachelor degree, professional certificate
Posted 13d ago
~40 hrs/week
Spanish
Responsibilities
Responsible for the comprehensive service, troubleshooting, and repair of cash dispensing and sorting equipment at customer sites. This includes executing preventive maintenance schedules, managing spare parts, and ensuring overall customer satisfaction.
Requirements
Requires a technical degree or engineering degree with at least one year of experience and technical English proficiency. Candidates must have strong knowledge of electrical circuits, PCB fault isolation, and Windows/Linux systems.
Full job description
Técnico de Servicio en Campo A (Texcoco)
Department: Service - Field Service
Employment Type: Permanent - Full Time
Location: Mexico/Field based
Reporting To: Miguel Angel Mendoza Ortega - Service Supervisor
Description
El técnico de servicio de campo será responsable de gestionar todos los aspectos del servicio y la atención integral al cliente en las cuentas existentes. Esto incluirá la resolución de problemas y la reparación de equipos de dispensación y clasificación de efectivo; la planificación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de repuestos y herramientas; así como mantenerse al día sobre los cambios en los aspectos técnicos y funcionales de los equipos GGS actuales o de modelos anteriores.
Key Responsibilities
PRINCIPALES RESPONSABILIDADES
Diagnosticar problemas del sistema en el menor tiempo posible y realizar las reparaciones necesarias.
Emitir recomendaciones para mejorar el servicio, la fiabilidad y el rendimiento de nuestros equipos.
Mantener al cliente informado sobre el progreso durante el mantenimiento correctivo o situaciones de inactividad del sistema.
Recopilar y registrar información de la máquina a intervalos regulares para monitorear su rendimiento.
Escalar la resolución de problemas técnicos solicitando asesoramiento o asistencia oportuna al soporte técnico cuando sea necesario.
Atender a los clientes de manera profesional durante situaciones difíciles o de alta presión.
Documentar los problemas del sistema y el mantenimiento preventivo en la bitácora de las instalaciones del cliente.
Establecer cronogramas de mantenimiento preventivo (PM) y ejecutarlos conforme a las especificaciones de la empresa.
Garantizar la satisfacción general del cliente.
Responsable de asistir en la instalación de máquinas, así como de implementar avisos de cambios de ingeniería (ECN) que afecten a los sistemas actuales y realizar actualizaciones; las actualizaciones de hardware o software pueden requerir asistencia técnica o implicar sistemas complejos o inusuales.
Cumplir con los cursos y capacitaciones obligatorios impartidos por la empresa.
Gestionar el inventario de repuestos.
Controlar y gestionar los gastos de viaje.
Skills, Knowledge & Expertise
EDUCACIÓN Y CUALIFICACIONES REQUERIDAS
Nivel educativo:
Título en ingeniería (preferible)
Título técnico
Cualificaciones:
Al menos un año de experiencia.
Inglés técnico (para lectura de manuales).
Capacidad para dar soporte a productos de escritorio (DTP) de Glory.
HABILIDADES Y COMPETENCIAS REQUERIDAS
Excel avanzado
Proactividad
Organización
Enfoque en objetivos y resultados
Buenas habilidades de comunicación
Conocimiento de distribución de energía CA/CC
Conocimiento de circuitos digitales y analógicos
Capacidad para trabajar con esquemas eléctricos, diagramas lógicos y planos mecánicos
Habilidades de resolución lógica de problemas y capacidad para aislar fallos a nivel de PCB o de componentes
Conocimiento práctico en el uso de computadoras personales (especialmente Microsoft Office, navegación en red y correo electrónico)
Conocimiento práctico de DOS y Windows
Gestión del tiempo
Gestión general de sistemas Windows / Linux (preferible)