London, England, United Kingdom · Remote OK
$53k–$72k/yr
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last…
Skills: Collections And Recoveries Strategy, Relationship Management, Auditing, Regulatory Compliance, Risk Mitigation
Cardiff, Wales, United Kingdom · On-site
We're currently recruiting in our Zip by Premier Inn in Cardiff. Working 32 hours per week, paying up to £13.06 per hour. Receptionist – Cardiff Premier Inn (ZIP) Hotel Come and be a multi-skilled Receptionis…
Skills: Customer Service, Reception Management, Hospitality, Communication, Multi-tasking
Cardiff, Wales, United Kingdom · On-site
Work Pattern Week 1 Tuesday 7.30-15.30 Wednesday 10.30-19.30 Saturday 14.30-19.30 Week 2 Sunday 12.30 -17.30 Tuesday 7.30-15.30 Wednesday 10.30-19.30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section…
Skills: Customer Service, Sales, Style Advice, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · On-site
Work Pattern Week 1 Sun 13.30-17.30 Tues 15.30-19.30 Wed 15.30-19.30 Sat 15.30-19.30 Week 2 Sun 11.00-15.00 Tues 15.30- 19.30 Wed 15.30-19.30 Sat 14.00-18.00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty…
Skills: Customer Service, Style Advice, Sales, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · On-site
Work Pattern Wed 14.00 -18.00 Thurs 14.00-18.00 Fri 14.00- 18.00 Sat 15.30 -19.30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advic…
Skills: Style Advice, Customer Service, Sales, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · On-site
Work Pattern Tues 09.00- 18.00 Wed 09.00-18.00 Sat 15.30 19.30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star ser…
Skills: Customer Service, Style Advice, Sales, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · On-site
Dog Welfare Supervisor Application Deadline: 13 July 2026 Department: Rehoming Employment Type: Permanent - Full Time Location: Cardiff Compensation: £27,500 per year + benefits Description Do you want to be a part of th…
Skills: Dog Welfare, Staff Supervision, Rehoming Experience, Training and Enrichment, Team Leadership
Cardiff, Wales, United Kingdom · On-site
Work Pattern Week 1 Sunday 11.00-15.00 Monday 10.30-19.30 Saturday 10.30-19.30 Week 2 Monday 10.30-19.30 Wednesday -08.00-17.00 Friday 15.30-19.30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, w…
Skills: Customer Service, Sales, Style Advice, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · On-site
Work Pattern Sunday 13:30-17:30 Monday 15:30 - 19:30 Tuesday 15:30 - 19:30 Wednesday 15:30-19:30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in deliver…
Skills: Customer Service, Style Advice, Sales, Digital Literacy, Teamwork
Cardiff, Wales, United Kingdom · Hybrid
Start date: 14th August One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business funct…
Skills: IT Support, Cyber Security, Asset Management, Incident Response, Policy Creation
Cardiff, Wales, United Kingdom · On-site
We're currently recruiting in our Cardiff West Premier Inn .Working 15 hours per week, paying up to £13.06 per hour. Ground Floor Team Member - Cardiff West Premier Inn Come and be a Front of House Team Member at P…
Skills: Customer Service, Front Of House, Hospitality, Cocktail Making, Food Service
Cardiff, Wales, United Kingdom · Hybrid
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in…
Skills: Communication Skills, Customer Service, Outbound Calling, Lead Generation, Script Adherence
Cardiff, Wales, United Kingdom · On-site
We're currently recruiting in our Cardiff City South. Working 24 hours per week, paying up to £13.86 per hour. Duty Manager - Premier Inn Come and be a Duty Manager at Premier Inn in Cardiff City South Lead our dre…
Skills: Leadership, Team Management, Customer Experience, Communication, Organizational Skills
Lidl GBCardiff, Wales, United Kingdom · On-site
$15/hr–$15/hr
Summary £15.45 - £15.95 per hour | 30 hour contract | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a who…
Skills: Team Leadership, Task Delegation, Problem Solving, Inventory Management, Stock Management
Cardiff, Wales, United Kingdom · On-site
We're currently recruiting in our Cardiff City South Premier Inn. Working 16 hours per week, paying up to £13.66 per hour. Nights Team Member – Cardiff City South Premier Inn Come and be a Nights Team Member …
Skills: Customer Service, Problem Solving, Health And Safety, Guest Relations, Night Shift Management
Lidl GBCardiff, Wales, United Kingdom · On-site
$38k–$46k/yr
Summary £38,000 - £46,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’r…
Skills: Team Leadership, Communication Skills, Time Management, Delegation, Problem Solving
Cardiff, Wales, United Kingdom · Hybrid
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in…
Skills: Communication Skills, Customer Service, Outbound Calling, Lead Generation, Script Adherence
Cardiff, Wales, United Kingdom · On-site
In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had. Millions of bargain-hunters. Endless pr…
Skills: Customer Service, Keyholding, Retail Operations, Teamwork, Commercial Awareness
Cardiff, Wales, United Kingdom · On-site
Beauty Expert - JLP Cardiff 16 Hours per week, PT position About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the globa…
Skills: Makeup Artistry, Product Knowledge, Customer Relationship Management, Sales, KPI Achievement
Cardiff, Wales, United Kingdom · Hybrid
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. …
Skills: Contact Centre Management, Financial Services, Operational Improvement, Data Analysis, Stakeholder Management
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Drive the Financial Health strategy to support customers in financial hardship and improve customer outcomes. Collaborate with cross-functional teams to implement strategic changes and monitor portfolio performance using data.
Requires experience in Collections and Recoveries strategies and relationship management with external partners. Must have a strong understanding of UK regulatory frameworks such as CONC, SYSC, and Consumer Duty.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team
The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.
It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚£1,000 learning budget each year to use on books, training courses and conferences.
🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-TP1
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Hi, we're Monzo. We're a bank that lives on your phone.
Offices: Broadwalk House, Appold Street, London, England EC2A 2AG, GB
There are currently 103 open customer service & support positions in Cardiff, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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