Cardiff, Wales, United Kingdom · Hybrid
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. …
Skills: Training Design, Blended Learning, Onboarding, Instructional Design, Coaching
Cardiff, Wales, United Kingdom · Hybrid
$30k–$34k/yr
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. …
Skills: Fraud Investigation, SQL, Excel, Data Analysis, Risk Management
Cardiff, Wales, United Kingdom · Hybrid
We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. …
Skills: Financial Crime Investigation, AML, KYC, EDD, Sanctions Screening
Cardiff, Wales, United Kingdom · Hybrid
Assessment Coordinator • Salary: Circa £30,000 per annum (depending on experience) • Job Type: Permanent, full-time, 37.5 hours per week • Location: IB Global Centre, Cardiff • Hybrid working: one day per week (minimum) …
Skills: Event Planning, Logistics Management, Stakeholder Coordination, Budget Tracking, Hospitality Management
Cardiff, Wales, United Kingdom · On-site
Welcome to The Gym Group, where fitness meets fun and purpose meets passion! Join our nationwide community dedicated to making fitness accessible to all. We're on the lookout for a Level 2 Qualified Fitness Instructor to…
Skills: Fitness Instruction, Gym Inductions, Health And Safety Compliance, Class Teaching, Member Engagement
Cardiff, Wales, United Kingdom · On-site
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Ou…
Skills: Poker Dealing, Game Management, Guest Experience, Professionalism, Attention To Detail
Cardiff, Wales, United Kingdom · On-site
At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our reta…
Skills: Customer Service, Storytelling, Sales Goal Achievement, Relationship Building, Retail Technology
Cardiff, Wales, United Kingdom · On-site
Store Supervisor (perm, part-time 24hr) Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor (part-time 24hr…
Skills: Sales, Communication, Team Leadership, Customer Service, Visual Merchandising
Cardiff, Wales, United Kingdom · On-site
Store Supervisor (perm, part-time 24hr) Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor (part-time 24hr…
Skills: Sales Leadership, Customer Service, Visual Merchandising, Staff Coaching, Retail Operations
Cardiff, Wales, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Service, Attention To Detail, Teamwork
Cardiff, Wales, United Kingdom · On-site
$180/hr–$240/hr
Owner Drivers Wanted – Newport Depots £180–£240 per day | Long-Term Work 🚐 Ready to earn with one of the UK's growing delivery partners? Join National Network Logistics for secure, consistent multi-drop work. As a trust…
Skills: Multi-drop Delivery, Route Management, Customer Service, Driving, Time Management
Cardiff, Wales, United Kingdom · Hybrid
Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while imp…
Skills: Customer Service, Contact Centre Operations, Written Communication, Verbal Communication, Problem Solving
Cardiff, Wales, United Kingdom · Hybrid
Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while imp…
Skills: Customer Service, Contact Centre Operations, Written Communication, Verbal Communication, Problem Solving
Cardiff, Wales, United Kingdom · On-site
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Ou…
Skills: Casino Game Operation, Team Leadership, Customer Service, Regulatory Compliance, Staff Development
London, England, United Kingdom · Remote OK
$33k–$42k/yr
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last…
Skills: Workforce Management, Data Analysis, Google Sheets, Excel, Looker
Cardiff, Wales, United Kingdom · On-site
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. Fr…
Skills: Retail Leadership, Coaching, Performance Management, Fragrance Expertise, Sales Strategy
Cardiff, Wales, United Kingdom · On-site
RESPONSIBLE Stradivarius Responsible (Full Time) Reporting to: General Manager / Deputy Manager About the Role Are you passionate about fashion, people, and delivering meaningful customer experiences? As a Responsible at…
Skills: People Leadership, Emotional Intelligence, Customer Experience, Stock Management, Commercial Analysis
Cardiff, Wales, United Kingdom · On-site
TEAM MEMBER – MILLIE'S COOKIES @ QUEENS ARCADE SHOPPING CENTRE CARDIFF Pay Rates: £12.71 per hour We have Part Time (8hrs) roles available. Hours of operation are 9am to 6:00pm. Working flexibly across weekdays, weekends…
Skills: Customer Experience, Collaboration, Communication, Positivity, Hospitality
Cardiff, Wales, United Kingdom · Hybrid
About the role As a Project Management Assistant, you’ll play an important supporting role in the delivery of our development programme. You’ll work alongside Project Managers to help coordinate projects, manage informat…
Skills: Project Coordination, Information Management, Defect Management, Customer Experience, Microsoft Office
Cardiff, Wales, United Kingdom · On-site
Description As a Fragrance Advisor, you will represent Estée Lauder Companies and its luxury fragrance brands, delivering an exceptional customer experience through expert product knowledge, personalised service, and a p…
Skills: Customer Experience, Product Knowledge, Sales, Visual Merchandising, Point of Sale Software
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Design and deliver blended learning and onboarding programs for frontline Customer Service Advisors across various communication channels. Collaborate with management to identify performance gaps and build internal talent pipelines for career progression.
Requires a proven background in training and learning within an FCA-regulated financial services contact centre. Must have a track record of designing blended learning solutions and a strong understanding of instructional design methodologies.
We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!
📍 Cardiff | 🏢 3 days per week in the office
Customer Service / Customer Operations 🚀
Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.
What You’ll Be Doing 🗃️
Our Values & Culture 🌞
We’re Looking For 🔎
Interview Process 🤝
Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email [email protected] if you have any questions.
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
The credit card built for small businesses.
Capital on Tap provides an all-in-one small business credit card and spend management platform. Capital on Tap makes it easy for small business owners to access funding for their business, manage their employees' expenses, and earn rewards on every pound their business spends. Launched in 2012, Capital on Tap has spent over 10 years focusing on the needs of small business owners. It has been recognised by Forbes and the Financial Times as one of Europe’s fastest-growing businesses. More than 200,000 small business customers have spent more than £20 billion on their Capital on Tap Business Credit Cards. Capital on Tap simplifies business funding and spending, saving business owners time and money. After a 2-minute application process, the majority of applicants receive instant credit decisions. UK business owners benefit from unlimited 1% cashback and credit limits extending up to £250,000, while our US customers enjoy 1.5% cashback and limits up to $50,000.
Offices: Hylo Building, 103-105 Bunhill Row, Floors 6-8, London, England EC1Y 8LZ, GB · 33 Irving Place, Suite 3009, New York, New York 10003, US · Via do Castelo do Queijo 395, Piso 2, Loja 22 e 23, Porto, Porto 4100-429, PT
There are currently 113 open customer service & support positions in Cardiff, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marks and Spencer, Legal & General, Capital on Tap, NEXT PLC, SIXT, among others. Browse the listings above to see every active employer.
Yes — 33 of the 113 open customer service & support positions offer remote or hybrid work (4 remote, 29 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
