Account Coordinator Position Description Classification: Non-Exempt Reports to: Director of Customer Service Revision date: March 6, 2025 Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coord…
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$20/hr–$24/hr
Full-time
bachelor degree
Posted 10h ago
~40 hrs/week
Responsibilities
The Account Coordinator provides administrative support to multiple account managers, focusing on order management and customer service. Key duties include managing purchase orders, coordinating equipment returns, and maintaining customer records.
Requirements
Candidates should possess strong communication skills and proficiency in Microsoft Word and Excel. A 4-year college degree is preferred, along with the ability to handle a high volume of emails and adapt to a fast-paced environment.
Full job description
Account Coordinator
Position Description
Classification: Non-Exempt Reports to: Director of Customer Service
Revision date: March 6, 2025
Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator
who will be responsible for assisting multiple account managers of in Administrative functions. . The selected candidate will be required to perform daily, weekly, and monthly tasks given to them from the account managers. This position reports directly to the Director of Customer Service
Duties/Responsibilities:
Provide excellent customer service to external and internal clients
Maintain clear and concise communication with co-workers
Escalate unresolved issues to the appropriate internal contacts
Effectively manage a high volume of emails with professionalism
Build and maintain rapport with Account Managers and different departments across the company
Consistently improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions
Communicate with all Rentex offices regarding returns, time changes, customer gear.
Maintain a safe, organized, and clean work environment to ensure safety and compliance
Comply with company policies and procedures
Perform other related duties as assigned by the Director of Customer Service
Attributes and Abilities:
General
Ability to reprioritize tasks and manage all customer expectations to meet deadlines
React to changing circumstances and handle customer objections in a professional manner
Have a highly motivated and energetic personality with the ability to adapt and learn quickly
Be able to work as part of a team, and have the desire to be part of a growing company
Strong written and verbal communication skills
Extensive knowledge of Microsoft Word & Microsoft Excel
Basic understanding and skills with Rentex’s inventory platform to solve problems
Sales
Be personable with an ability to elicit trust and enthusiasm from existing clients.
Work with customers to resolve issues involving changes to orders, pricing, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.
Be personable with an ability to elicit trust and enthusiasm from existing clients.
Work with customers to resolve issues involving, PO’s M&D and returns to ensure customer satisfaction while keeping the interests of Rentex in mind.
Job Functions:
AREA
% OF TIME
PRIMARY RESPONSIBILITIES
Order /Customer Management
50%
M&D Reports
Missing Rollover Orders
Contact Customers for PO’s
Customer Equipment Return
Communicate Customer Feedback
Date/time changes and confirmation (not confirming existing dates/times but getting info that is TBD)
Delivery/Return changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Ship/Return method changes and confirmation (not confirming existing del/ret but getting info that is TBD)
Tax Type changes
Secure Purchase Orders and enter into system
Credit Card authorization
Credit Limit changes
Secure signatures for all orders
Coordinate large order calls
Administrative
45%
Enter received POs into Rentex’s inventory platform
Properly communicate customer responses to appropriate Rentex departments
Notify appropriate Rentex departments of issues
COI maintenance
Customer contact maintenance
New customer entry
Aging statements sent to customers
Communicate with customers with overdue payments
Communicate with customers with overdue purchase orders
Submit credit requests
Rentex contribution
5%
Maintain a presence on LinkedIn to support Rentex information
Work with Account Managers to develop process and procedures
Assist phone reception when needed
Work Environment
This job operates in a warehouse/office environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move objects up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are subject to change and may rotate. Needs of the business may dictate long hours and weekend work during high demand periods.
Preferred Education and Experience
4-year college degree
Other Duties
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. May be asked to assist in the warehouse on prepping large orders.
Rentex is one of the largest and most trusted wholesale providers of AV rental equipment in the nation. We are a longtime leader in the cross rental market supplying AV equipment to the nation’s largest AV rental, staging, production, and other live event companies.
As a strategic partner, we are here to augment our clients’ inventories, not compete with them. We do not do shows - we focus all our effort on providing our customers with high-quality AV equipment and excellent customer service.
Our quality control process is best-in-class in the AV rental industry and all of our gear is:
• Meticulously maintained before and after all rentals
• Is always returned to one of our warehouses to diagnose and prepare for the next rental
Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. With a fluid inventory, chances are we can get what you need, where you need it.
Our product line includes:
• Projectors & projector lenses
• Screens and General AV equipment
• Signal processing and distribution including fiber
• Monitors of all sizes
• Video Cameras – including HD studio configuration, camcorders and more
• Audio – wireless mics, speakers, consoles and more
• LED tiles (Absen M2.9 & ROE BP2 Indoor LED), controllers and hardware
• Audio & Video
• LED Lighting & Power Distribution
• Computers – Macs & PCs
RENTEX - Rent from a Partner, Not a Competitor
Offices: Headquarters:, 110 Shawmut Road Unit 8, Canton, MA 02021, US · 9701 Philadelphia Court, Suite Q, Lanham, MD 20706, US · 3585 East Patrick Lane, Suite 1200, Las Vegas, NV 89120, US · 3161 State Road, Unit F, Bensalem, PA 19020, US · 9664 Oak Crossing, Suite 800, Orlando, FL 32837, US
How many Customer Service & Support jobs are open in Canton, MA right now?
There are currently 74 open customer service & support positions in Canton, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Canton, MA?
Companies currently hiring include The TJX Companies, Inc., Intact Insurance Specialty Solutions, Rockland Federal Credit Union, Tufts Health Plan, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Canton, MA?
Yes — 19 of the 74 open customer service & support positions offer remote or hybrid work (4 remote, 15 hybrid).
How do I apply for Customer Service & Support jobs in Canton, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.